Ratings based on 809 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Memphis

OMG

Posted Jan 16, 2018
Got to the hotel n finished checking in. Everything was good, til we got to the room. Lay down in the bed n pull the covers back n OMG. Blood spots all over the main sleeps. N on the bottom sleeps. So may woman had gotten into the bed. Thanks God. She didn't laid on the blood. N the next day. I talked to the manager. It's like no response or I will make things better for u. The breakfast was the worst. So please. Watch who u send ur clients to. Not all about the money.
Comment from Hotel Management
Jan 18, 2018 by General Manager, Hotel Management
Tyrone, thank you for your feedback. Our main goal is to offer clean, comfortable accommodations to our guests and a responsive, friendly staff. After reading your review, it is clear we missed some steps in servicing your room, and we apologize for letting you down. We look forward to having you stay with us once again to experience the hotel as you should have experienced it this time. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Livingston, TX

Fabulous indoor pool, hot tub, & full breakfast!

Posted Jan 8, 2018
Although I love sleeping in while on vacation, Gloria kept us happy with a changing breakfast daily that was worth getting up for. She kept it clean and never ran out of anything. The hotel is plenty close to Hot Springs attractions. We luxuriated in the hot tub & warm indoor pool. I prefer not to have my room disturbed and they respected my wishes. It was better than being home! Plus, it was very reasonably priced! I can't wait to go back! Thanks ☺
Comment from Hotel Management
Jan 8, 2018 by General Manager , Hotel Management
Thank you for choosing to stay with us at Country Inn & Suites by Carlson, Hot Springs, AR, and for posting your wonderful review. We were pleased to read that Gloria promptly and cheerfully met your needs during your stay and made it a pleasant one. I will share your compliments with her. Thanks for your kind comments, and we look forward to welcoming you back very soon.  General Manager
2 out of 5
by A verified traveler from Greenbrier Ar

Posted Jan 7, 2018
The bed was very uncomfortable and the air conditioner did not work
Comment from Hotel Management
Jan 8, 2018 by General Manager, Hotel Management
Brittney, Thank you for your feedback. Please accept our apologies for the difficulties that you experienced concerning the air conditioning and the bed. We pride ourselves on service excellence, and your feedback helps our team continue to improve as we strive towards providing great service to every guest. We will address these issues with our team to better serve our guests. Thank you again, and we hope to welcome you back soon. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Restaurant quality breakfast! Excellent hotel.

Posted Jan 4, 2018
The hot breakfast is well stocked, changes daily & includes higher quality choices. YUMM! The staff is friendly; beds very comfortable; areas very clean; hot tub nice & hot; location convenient and for me, best of all, I felt safe & secure. Not to mention, the price was great!
Comment from Hotel Management
Jan 4, 2018 by General Manager, Hotel Management
Mel, thank you for the wonderful review of Country Inn & Suites by Carlson, Hot Springs, AR. We are so delighted to read that you were impressed with our courteous associates, the breakfast we serve and with the great value we offer for the price. It was a pleasure having you as our guest, and we look forward to your next visit with us in Hot Springs! General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Great Value, Clean, Friendly Staff

Posted Dec 30, 2017
Pros: Clean, comfortable stay. Very helpful and friendly staffs. Conveniently located near restaurants, shops.
Cons: Not the most recently renovated facility, but very clean, fairly new furniture, and very comfortable beds.
Location: Near historic downtown. Conveniently located near restaurants, shops.
Clean, comfortable stay. Very helpful and friendly staffs. Great value for the money paid. Fair continental breakfast.
Comment from Hotel Management
Dec 30, 2017 by General Manager , Hotel Management
We appreciate you choosing to stay at Country Inn & Suites by Carlson, Hot Springs, AR and taking time to write a review. We're pleased you had an enjoyable experience and you felt we were a good value in the area. Thank you for your wonderful comments about our comfortable hotel, the superb service provided by our staff, and the delicious breakfast buffet. Your feedback is appreciated, and we hope you will visit us again. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Gilmer

Last Minute Stop

Posted Nov 26, 2017
I was at front desk from 2:15pm until 2:45pm trying to check in early. Called 3 Times. On the third call I was walking down the hallway looking for employees. The front desk worker came from the bathroom.
Comment from Hotel Management
Nov 27, 2017 by General Manager, Hotel Management
Evelyn, thanks for staying at Country Inn & Suites by Carlson, Hot Springs, AR. We are glad you had a pleasant stay and enjoyed most aspects of our hotel. However, we are sorry for the difficulties you had at the time of check-in. Hopefully, we will have the opportunity to make it up to you on a future visit. Thanks again. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Good location

Posted Nov 8, 2017
The room definitely needs some attention. The bathroom mirror & the tv were both broken.
Comment from Hotel Management
Nov 9, 2017 by General Manager, Hotel Management
Rita, thank you for sharing your experience at our hotel. We are happy to read your feedback with compliments, as well as opportunities for improvement. Your observations regarding the need to update and renovate have been noted. Our staff is committed to keeping the facilities clean, fresh, and up to date. Thanks again for taking time to share your thoughts, and we hope we have the opportunity of welcoming you back soon! General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

Great Location

Posted Oct 23, 2017
Very clean and great location!!! Friendly desk clerk! Plenty of shopping and eating places close by! Beds are so comfortable! Has a nice indoor pool and work out area!
Comment from Hotel Management
Oct 23, 2017 by General Manager, Hotel Management
Linda, thank you for sharing your wonderful experience at Country Inn & Suites by Carlson, Hot Springs, AR. We are delighted to know you thoroughly enjoyed your time with us and that our outstanding hospitality and convenient location made it even more memorable. We appreciate you highlighting the key features of our property and hope to be your hotel of choice every time you visit our area. General Manager
5 out of 5
by A verified traveler

Posted Oct 20, 2017 on Hotels
Comment from Hotel Management
Oct 22, 2017 by James, Hotel Management
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Country Inn & Suites by Carlson, Hot Springs, AR. General Manager
5 out of 5
by A verified traveler

Posted Oct 19, 2017 on Hotels
Comment from Hotel Management
Oct 21, 2017 by James, Hotel Management
Thank you for staying at Country Inn & Suites by Carlson, Hot Springs, AR and for sharing your wonderful rating. We are glad to see you enjoyed your stay and that we met and exceeded all of your expectations. It was a pleasure having you as our guest, and we look forward to your next visit soon. General Manager