Ratings based on 858 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 29, 2018
I believe there's better options for the price. Nothing glaringly wrong with my stay, but will choose a different hotel for my next trip.
Comment from Hotel Management
May 30, 2018 by General Manager, Hotel Management
Thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to serve you better on your next visit to our area. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2018
Fast clean and nice. Breakfast was good and hot. Would stay there again.
Comment from Hotel Management
Jun 8, 2018 by General Manager , Hotel Management
Thank you for taking time out of your busy day to review your stay at Country Inn & Suites Hot Springs. It was wonderful to read that our team made you feel welcome and you enjoyed the variety of hot and cold items on our complimentary breakfast buffet. We make every effort to go the extra mile for our guests, so feedback such as yours lets us know we are succeeding. It was a pleasure hosting you, and we look forward to welcoming you back soon. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfy beds

Posted May 25, 2018
Location: The location has several shopping and eating options close by.
We were at this hotel for 3 nights. We slept very well in the comfy bed and the great pillows. We were very pleased with the cleanliness of the room as well as the service from the front desk. The breakfast was good with a hot choice of sausage and biscuits and waffles.The pool was small, but well maintained. We would stay here again if in the Hot Springs area. Location was about 10 minutes from downtown.
Comment from Hotel Management
Jun 8, 2018 by General Manager , Hotel Management
Thanks for the great feedback regarding your stay at Country Inn & Suites Hot Springs! We strive daily to provide the friendliest service with clean, comfortable, quiet accommodations, and with remarks like yours, we seem to be reaching our goal. It was our pleasure having you as a guest, and we look forward to welcoming you back whenever your travel brings you back to Hot Springs! General Manager
5 out of 5
by A verified traveler

Posted May 20, 2018
Very comfortable.
Comment from Hotel Management
May 22, 2018 by General Manager, Hotel Management
Thank you for your wonderful review of Country Inn & Suites by Carlson, Hot Springs. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. General Manager
4 out of 5
by A verified traveler from Wilmington, NC

Posted May 18, 2018
Very pleasant hotel, convenient to everything in Hot Springs. Very nice staff. Good breakfast, but they should have some less sugary cereal options for breakfast.
Comment from Hotel Management
May 18, 2018 by General Manager, Hotel Management
Thanks for the great feedback regarding your stay at Country Inn & Suites Hot Springs! We strive daily to provide the friendliest service with clean, comfortable, quiet accommodations, and with remarks like yours, we seem to be reaching our goal. We appreciate your feedback and look forward to welcoming you back whenever your travel brings you back to Hot Springs! General Manager
4 out of 5
by A verified traveler

Posted May 4, 2018
Comment from Hotel Management
May 6, 2018 by General Manager, Hotel Management
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Country Inn & Suites Hot Springs. General Manager
3 out of 5
by A verified traveler

Posted May 4, 2018
older hotel but nice. close to all services in town
Comment from Hotel Management
May 5, 2018 by General Manager, Hotel Management
Karl, thank you for being our guest. We are glad to know you had a good time here and were satisfied with the convenience of our location. It was a pleasure hosting you, and we hope to see you again soon. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2018
Decent hotel for a one night stay. Free newspaper. Typical free breakfast (waffle machine. Pork patties. Premade eggs.)
Comment from Hotel Management
May 2, 2018 by General Manager , Hotel Management
Thank you for choosing the Country Inn & Suites Hot Springs for your overnight stay. We are delighted you had a nice experience and that you liked the facilities we offer. It was a pleasure having you as our guest, and we look forward to hosting you again soon. General Manager
3 out of 5
by A verified traveler from los angeles

Posted Apr 30, 2018
Unfriendly front desk staff. Broken vending machine, couldn't find drinking water in the property.
Comment from Hotel Management
Apr 30, 2018 by General Manager , Hotel Management
Frank, thank you for your feedback. It is never our intention to disappoint a guest in any way, and we are sorry you had some issues during your stay. Your concerns will be shared with the respective teams. Thank you for choosing our hotel, and we hope if your travels bring you back this way, you will come see us again. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Worth the Money

Posted Apr 21, 2018
The hotel was definitely worth the rate we paid. We were only staying one night and it was more than adequate for our stay. Would definitely stay here again and would recommend it to others.
Comment from Hotel Management
Apr 21, 2018 by General Manager, Hotel Management
Thank you for your nice review of Country Inn & Suites by Carlson, Hot Springs. It is our goal to deliver a great value at a fair price and we like hearing that we have accomplished just that. We appreciate your recommendation and look forward to welcoming you again soon. General Manager