Ratings based on 215 Verified Reviews

2.9 out of 5
48% of guests recommend
2.9 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
It was great I'd stay with them any time. Very accommodating
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

Pleasant and friendly place

Posted Mar 19, 2017
Pros: I loved the staff: they were sweet and friendly. In fact, they told us where to get spring water on our way out of town and gave us an empty bottle!
Cons: See above: more chairs in room; more breakfast space; more breakfast options.
Location: See above. We took trips to dig for diamonds (Diamond Crater SP - so-so) and crystals (Coleman Mining - fun). Favorite: Ko-do-ha Indian Village.
I had thought it was more of a "resort" - it's really not. It's on a main thorougfare, but we don't regret staying outside of Hot Springs - the town itself was too crowded and touristy for us. This place was quiet and close to Fisherman's Wharf, where we had a nice dinner, Higdon Ferry Road, which we used for our jaunts (and had a nice place called Purple Cow where we ate a few times), and the Pirate's Cove Miniature Golf. It didn't have an indoor pool, so we didn't get to swim. The rooms were clean and had a fridge and microwave, which was handy. No armchair and only one chair at table in the King room which was too bad. Breakfast was ok: waffles were fine, coffee ok - a bit thin on fruit (none) and whole grain breads (none) and yogurt (only one day). They had cereal and white bready things to eat along with the waffles. Breakfast room was too small, since it was unfortunatley too cold to sit on the nice deck.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2016
Nice place near everything, clean rooms, friendly staff. will stay again!!
2 out of 5
by A verified traveler

Posted Nov 11, 2016 on Hotels
Hotel was dirty and run down
2 out of 5
by A verified traveler

Posted Oct 25, 2016 on Hotels
Only had hot water part of the time.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 25, 2016 on Hotels
2 out of 5
by A verified traveler

Finally.....

Posted Oct 18, 2016 on Hotels
Had to go through (3) rooms to find one acceptable. 1st, AC did not work, carpet was dirty, 2nd, TV did not work, smoke alarm beeped constantly. 3rd was fine. Staff was very good about helping relocate us.
3 out of 5
by A verified traveler

Room smelled like mildew.

Posted Sep 26, 2016
Service was great. Room smelled like someone had washed the walls with a waterhose and it never dried out. Probably mold in the carpet. But hey service was great maybe I just got a bad room. Something that should have been taken care of before anyone stated in that room.
3 out of 5
by A verified traveler from Cabot

Good Value

Posted Sep 12, 2016 on Hotels
This hotel is nice for the price. A little far from downtown but in a quiet location.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2016
This was our worst stay. We have stayed before and it was pretty nice but this last room had bugs and I was mortified. Staff is very friendly. Otherwise, all was good. Ugh