Ratings based on 866 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Texas
Disappointing stayPosted Dec 12, 2017
Hot Springs isn’t exactly bustling with luxury accomodations, but the Embassy Suites was the top rated hotel in the city, so we gave it a try. Check in went fine. The front desk staff was welcoming. The lobby looked well kept and the lounge area was spacious and tidy. Upon opening the door to our room, it went completly downhill. Let’s start with the multiple whitish stains on the couch. Gross!! We were traveling with our kiddos that are 6 and 3. So, I immediately put towels down to prevent them from climbing on it. We were in town to see family and were meeting them in the lobby in 25 minutes. If it weren’t for that, I would have asked for different room right then. But we just didn’t have the time. Regardless, a guest should NEVER have to enter a hotel room and wonder where the stains on the couch came from. Yuck! The carpet also had large stains and was worn. The bedding was flimsy and cheap and the mattresses were thin and not supportive in the least. The breakfast in the morning was decent and the lounge staff was great! Needless to say, I would not return to this hotel unless the rooms had been thoroughly updated. The reviews are solid, but that just wasn’t my experience.
for Everyoneby A verified traveler from Texas
Amazing Hotel,Posted Dec 11, 2017
Great views, amazing breakfast, wonderful staff. went with my girlfriend for a weekend get away, turned out perfect hotel and staff where amazing.
for Everyoneby A verified traveler from Hot Springs, Arkansas
Great HotelPosted Dec 10, 2017
Great Hotel. Clean, safe,late checkout, I would highly recommend staying here!
for Everyoneby A verified traveler from Hot Springs, AR
Nice hotel in declinePosted Dec 4, 2017
Pros: Nice bed
Cons: House keeping, breakfast buffet
House keeping did not ensure room was prepared. We found dirty clothing in a drawer and an insulin pen with an unused needle and a used blood sugar test strip in another drawer. The breakfast buffet was less than expected, biscuits were dried out and stale, bacon was very thin and crumbled when trying to pick it up. Creamer was only in the little sealed containers, none in any flavors, nothing fresh by the coffee stations. Fruit was tasteless, jelly was not by the butter as you would think, general organization of the buffet could be improved.
for Everyoneby A verified traveler from saint louis
Best hotel in hot springsPosted Nov 9, 2017
First impression was that the front desk was preoccupied with other tasks then Checking us in. Bartender was friendly and engaging. Answered all my questions about the community. Room was neat and clean. Breakfast was the best I've had at a complimentary breakfast hotel including E suites. Fresh cooked staff , again friendly and engaging. Food bar clean and well stocked. Great stay and great staff.
for Everyoneby A verified traveler from Ft Worth
Great breakfastPosted Nov 6, 2017
Wonderful omelet for breakfast with bacon and sausage. Very comfortable bed and everything was clean. Close to town and easy to drive anywhere.
for Everyoneby A verified traveler
Spa services was very goodPosted Oct 31, 2017
We looking for spa and hot tub service with hotel . That's way we choose the hotel in hot springs AR. The spa service was very good. Our room was same floor and ver comfortable.
for Everyoneby A verified traveler from dallas texas
Excellent service!!Posted Oct 27, 2017
Great staff, wonderful room, great breakfast!! We will be back!!
for Everyoneby A verified traveler from Houston, TX
Not too badPosted Oct 16, 2017
Pros: Hotel is in walking distance to Bathhouse Row and downtown restaurants. Friendly staff. Roomy suite. Cons: No room service after noon - at all! Subpar selection and quality of food in breakfast buffet. Subpar quality of free drinks offered for happy hour.
for Everyoneby A verified traveler from Haynesville, LA
Wonderful relaxing stayPosted Oct 16, 2017
We had a wonderful relaxing stay! Everyone was so helpful and professional, The entire facility was spotless and absolutely made it a most excellent weekend!!