Typical Embassy style- comfortable, nice stay!
Posted Dec 23, 2016 on Hotels
Checked in using hotels.com and although the app said "non smoking queen beds" they said they only had smoking room and a king. Given my asthma, that was not acceptable. The front desk said they don't have to honor the hotels.com reservations as they may not have that type of room available. I was shocked. Never had an issue with Embassy Suites in over 10 years. I asked for a manager as that was not acceptable. She was gone from front desk for about 10 minutes but when she cam back, she did grant my request for Ammon-smoking room (which, my confirmation stated non smoking anyway!) so I wasn't pleased. Thank goodness they finally got me checked in as I was able to get the last spa appointment of the day as well. So, problem resolved but I should not have had to ask for a manager when she could tell I was displeased. But all is well that ends well.