Ratings based on 744 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Texarkana TX

Great location

Posted Mar 18, 2017
To downtown for walking the shops! Close proximity to bath houses and the observation tower!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2017
Great place to stay! The staff were all very nice, rooms clean and restaurant on site is excellent!
5 out of 5
Recommended
for Everyone
by A verified traveler from Inez, TX

Great Stay!

Posted Jan 24, 2017
Pros: Everything!
Cons: Nothing
Location: Walking distance from downtown shopping!
Everything was great! Room clean, employees very nice & helpful!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2017
Older hotel, but clean. Beds are comfortable and the staff is very friendly. Was impressed with the breakfast buffet
5 out of 5
Recommended
for Everyone
by A verified traveler from wichita

Nice hotel close to bathhouse row!

Posted Dec 30, 2016
Staff at this hotel were wonderful!! Shuttle service to nearby attractions, we chose to walk. The suites made you want to stay inside and watch tv. Food at the bistro was awesome wish we could have stayed longer. Highly recommend!! New Year's Eve party this year would be worth the travel back!! Thank you
5 out of 5
by A verified traveler

Typical Embassy style- comfortable, nice stay!

Posted Dec 23, 2016 on Hotels
Checked in using hotels.com and although the app said "non smoking queen beds" they said they only had smoking room and a king. Given my asthma, that was not acceptable. The front desk said they don't have to honor the hotels.com reservations as they may not have that type of room available. I was shocked. Never had an issue with Embassy Suites in over 10 years. I asked for a manager as that was not acceptable. She was gone from front desk for about 10 minutes but when she cam back, she did grant my request for Ammon-smoking room (which, my confirmation stated non smoking anyway!) so I wasn't pleased. Thank goodness they finally got me checked in as I was able to get the last spa appointment of the day as well. So, problem resolved but I should not have had to ask for a manager when she could tell I was displeased. But all is well that ends well.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 19, 2016 on Hotels
5 out of 5
by A verified traveler from hot springs ar

Posted Dec 18, 2016 on Hotels
awesome
5 out of 5
by A verified traveler

Great Location!

Posted Nov 28, 2016 on Hotels
We stayed here because it is conveniently located for the Spa Running Festival. I've stayed at cheaper places across town in the past for the same event but with the location and amenities of the Embassy Suites, it's worth the little bit extra.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, very convenient to hot springs

Posted Nov 28, 2016
The pool was very cold and the jaccuzi did not work