Ratings based on 71 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Wonderful staff, great breakfast

Posted Nov 28, 2016
Pros: Clean, great friendly staff, wonderful breakfast buffet
Cons: In the pool room the exhaust fan was very loud- could not turn it down down to a lower speed or off. After renovations the hot tub is not longer there
Location: close to interstate making on and off easy. Close to stores and places to eat.
Met friends and family here for a reunion. Easy to find as it was just off interstate but not loud for sleeping. The staff was wonderful & friendly on all the hours we interacted with them- it was Thanksgiving weekend and some members went out Black Friday shopping so there was coming and going at all hours. Still there was a smile from the staff that greeted us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Malvern, AR

Posted Nov 15, 2016
Pros: Dining area
Cons: Space guests to where noises will not be an issue.
Location: It is next to Walmart and dollar tree, that was convenient.
Hotel was ok. Breakfast was ok. The staff was pleasant enough. Decided to stay there because of the indoor pool and my children were able to swim the first night but second night the door would not open even with a pass key. The staff said the batteries must have been weak. My husband hates to complain so he said nothing. The room was noisy, we were next to a storage room and the people upstairs keep walking loudly and into the late hours and then they woke us up at 6am.
1 out of 5
by A verified traveler from G

Smell of pee

Posted Apr 18, 2016
Our room stunk of pee the whole 4 days, smelt like they mopped the floors with a mop soaked in urine, front desk lady was soooo rude we had to ask for more towels because there was only 3 and there was 4 of us and she was yelling at the only nice lady (kitchen/breakfast worker) that we couldn't have any. Our bathroom sink didn't drain so was full to the top first day we got there and washed all our hands. It never drained the whole four days we had to brush teeth in shower. We knew the front desk lay wouldn't do anything about it so didn't bother asking for a new room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Harrison, AR

Nice hotel

Posted Apr 5, 2016
Pros: The staff treated us like family!
Cons: We were disappointed that the hot tub was not working
Location: Even though Malvern is not a big town, the hotel is just about 20 minutes from Hot Springs.
The hotel was very nice and clean. The front desk staff were excellent! The breakfast was really good and the breakfast staff were very nice. Our only complaint is that the hot tub was covered up and not working. It seemed like it had been covered for a while. Also, the hotel seemed to be overbooked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Garland, Texas

Great staff

Posted Mar 23, 2016
Expedia says it has no front desk. It does! Great facilities and clean comfortable rooms. Not easy to spot from the road at night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2016
The room and staff were up to expectations. The hotel was in a easy to find location. All in all I was very pleased with the stay
Comment from Hotel Management
Mar 30, 2016 by carolyn, Hotel Management
Thank you so much for the comments...We look forward to your next visit with us....
5 out of 5
Recommended
for Everyone
by A verified traveler

Anniversary weekend

Posted Feb 19, 2016
For the last few years we have stayed here for our wedding Anniversary.. Then we spend the day at the horse races ..This year was anniversary #29...looking forward to next year
Comment from Hotel Management
Mar 30, 2016 by carolyn, Hotel Management
WOW...Congratulations on #29....Hope to see you on #30.....
4 out of 5
Recommended
for Everyone
by A verified traveler from KS

Pretty decent hotel

Posted Dec 29, 2015
Room was clean and they had a great continental breakfast. Didn't get to use the pool as it was a little too cold for us.
Comment from Hotel Management
Mar 30, 2016 by carolyn, Hotel Management
Thank you so much for the comments on our Hotel...Yes the Breakfast is wonderful....Glad you enjoyed it.. Hope to see you again!!!
3 out of 5
by A verified traveler from Shreveport, LA

Best hotel in Malvern?

Posted Dec 17, 2015
Pros: Staff
Cons: It really needs a redo
Location: See above.
My wife and travel to Nashville once a year to visit our granddaughter. We had been staying in Hot Springs on the way back home. When I saw there was a "new" hotel in Malvern, I thought it would be good to stay there, offsetting about 30 minutes each way from I-30 to Hot Springs. This hotel is OK. It did not seem "new", instead seeming to be tired. It is sited in from of a muddy lot. The hotel staff was very hospitable and helpful. One problem unrelated to the hotel is the best restaurant in Malvern was The Chili Pepper. I think we will make the drive to/from Hot Springs next time.
Comment from Hotel Management
Mar 30, 2016 by carolyn, Hotel Management
Thank you for the comments. We do hope you will come and visit us again. Chili Peppers is a very good restaurant. The muddy lot is not ours and the owner of it will not keep it up no matter what we do. Do come back and give us another try.
5 out of 5
Recommended
for Everyone
by A verified traveler from Monroe LA

Nice hotel

Posted Nov 13, 2015
Nice clean rooms and facility, friendly staff! Reasonable rates.
Comment from Hotel Management
Nov 20, 2015 by Carolyn, Hotel Management
Thank you so much for the great review. We do hope you see you real soon.