Ratings based on 299 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Wonderful staff, great breakfast

Posted Nov 28, 2016
Pros: Clean, great friendly staff, wonderful breakfast buffet
Cons: In the pool room the exhaust fan was very loud- could not turn it down down to a lower speed or off. After renovations the hot tub is not longer there
Location: close to interstate making on and off easy. Close to stores and places to eat.
Met friends and family here for a reunion. Easy to find as it was just off interstate but not loud for sleeping. The staff was wonderful & friendly on all the hours we interacted with them- it was Thanksgiving weekend and some members went out Black Friday shopping so there was coming and going at all hours. Still there was a smile from the staff that greeted us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Malvern, AR

Posted Nov 15, 2016
Pros: Dining area
Cons: Space guests to where noises will not be an issue.
Location: It is next to Walmart and dollar tree, that was convenient.
Hotel was ok. Breakfast was ok. The staff was pleasant enough. Decided to stay there because of the indoor pool and my children were able to swim the first night but second night the door would not open even with a pass key. The staff said the batteries must have been weak. My husband hates to complain so he said nothing. The room was noisy, we were next to a storage room and the people upstairs keep walking loudly and into the late hours and then they woke us up at 6am.
4 out of 5
Recommended
for Everyone
by A verified traveler from Omaha

Good value and comfort for the price

Posted Oct 31, 2016 on Orbitz
Pros: The front desk staff was friendly. Breakfast was available. For entertainment there is a walmart next door.
Cons: A bit tricky in terms of deciphering how exactly to get to the hotel. But a piece of cake once you figure it out the first time. Also, they should add anti-slip texture in the bath tub/showers.
5 out of 5
by A verified traveler

Wonderful Staff, Convenient and Comfortable

Posted Oct 17, 2016 on Hotels
I visited the Holiday Inn Hotel & Suites with my two daughters and my four grandchildren. We were on our way to visit a very special person, Santa, and have our grands pictures taken. The staff was absolutely fabulous and friendly and breakfast was perfect! We will definitely stay again next year and in the years to come as we make our way to visit that special person, Santa!
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Thank you so much for the wonderful comments about our staff and Hotel. So glad you got to visit Santa.. Nothing like grandchildren seeing Santa. We look forward to seeing you again next year during this time. Have a Merry Christmas.
5 out of 5
by A verified traveler

New stop

Posted Oct 11, 2016 on Hotels
Long days drive - happy to relax
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Thank you for the comments and we are so Happy you got to relax after a long day of driving. We look forward to your next visit with us.
4 out of 5
by A verified traveler

Posted Oct 6, 2016 on Hotels
Employees were very happy and helpful. Breakfast not so much.
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Thank you so much for the review of our Hotel. We do our best to make the guest happy and have a great stay with us. We look forward to your next visit with us.
5 out of 5
by A verified traveler

Posted Sep 29, 2016 on Hotels
Very nice and comfortable. The breakfast was very good. The total experience was very good.
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Thank you so much for the review. So glad your enjoyed the breakfast and enjoyed your stay with us. Looking forward to your next visit with us.
4 out of 5
by A verified traveler

Extremely friendly staff

Posted Sep 19, 2016 on Hotels
The best part about our stay was the friendliness of the staff, especially Mary in the dining room. She went above and beyond to provide excellent customer service. Everyone made us feel welcome and right at home. The room was clean and we had everything we needed for our two-night stay.
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Thank you so much for the review on our Hotel. We are so glad that you enjoyed your stay with us and we look forward to seeing you again.
5 out of 5
by A verified traveler

Posted Aug 26, 2016 on Hotels
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Thank You!
4 out of 5
by eric

This traveler left a rating score only Posted Aug 20, 2016 on Hotels