Terrace/patio
Check availability

Reviews of Park Hotel of Hot Springs

2 out of 5
Park Hotel of Hot Springs
211 Fountain Street, Hot Springs, AR

Reviews

6.6
Rating 10 - Excellent. 144 out of 800 reviews" "
Rating 8 - Good. 237 out of 800 reviews" "
Rating 6 - Okay. 204 out of 800 reviews" "
Rating 4 - Poor. 129 out of 800 reviews" "
Rating 2 - Terrible. 86 out of 800 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vintage feel, and location is great, but the view was great!
Stayed 1 night in Mar 2020
Response from April B. on Mar 13, 2020
Thank you for staying with us. So glad you enjoyed your stay.

4/10 Poor

Verified traveler

Disliked: Room comfort
Historic, but very dated
No rooms were ready when we arrived at 4PM (check in was at 2PM). We offered to do some shopping and get a bite to eat and then come back. The only room that they could clean had 2 twin beds, not double beds that I reserved. Found out that they only have about 30 rooms available as several floors are for private use. The room had an old CRT style small TV that got horrible reception. There is no place to put anything. No table, only 1 chair, not even a luggage stand. The bathroom had a commercial style toilet that flushed loudly. Tiny outdated shower. The closet had no light so you couldn't see anything if you used it as it was also in the dark entryway of the room. The window view was of a gutter and a wall. We had hoped that the proximity to the main street and the historic nature of the hotel would have been pluses, but the cons way outweighed the convenient location. Only good thing was the front desk person was very pleasant and she was obviously trying, but was limited by the minimal staff and clean rooms available. We will not stay here again, but will choose a better hotel with more updated amenities.
Stayed 1 night in Mar 2020
Response from Front Desk on Mar 12, 2020
I apologize for the issues that you had while staying with us. I have spoken will all of my staff about the issues that you stated. Our hotel is a vintage hotel so therefore we do still have vintage furnishings. Again I do apologize.

8/10 Good

Kenley, McKinney, TX

Traveled with family
Liked: Staff & service
Disliked: Amenities
This was mine and my husbands first time staying at this hotel. The front desk staff was super nice!! The room on the other hand was a little run down. The air conditioner/heater barely worked. The bathroom is super tiny. The bed was not all that great but we only stayed for the weekend. We were barely in our hotel anyways so I would probably stay again!
Stayed 2 nights in Feb 2020
Response from Front Desk on Mar 3, 2020
Thank you for staying with us. We appreciate your feedback. I apologize about the rooms. We are going through renovations at this time.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Front Desk on Feb 25, 2020
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. Clean. Everything was excellent. The night clerk Arron and Jennifer made the night fun. They are very knowledgeable about the history of the town. I highly recommended staying at park hotel. Hiking trails are 20 ft away. The night life attractions are when in walking distance. Very safe. Thank you Arron and Jennifer, you’re the best
Stayed 1 night in Feb 2020
Response from A.B. on Feb 24, 2020
Thank you for staying with us. We are glad you enjoyed your trip. We look forward to seeing you again.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Front Desk on Feb 20, 2020
Thank you for staying with us. We appreciate your feedback

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Building feels like history, that said your room should not feel like that; no microwave, no fridge, no flat screen tv, no phone in the room, ha a plug in the wall heater and a window unit ac. Blinds not curtains, not even a smoke detector i could see. The mattress, wow i could feel every spring on it.
Stayed 1 night in Feb 2020
Response from front desk on Feb 15, 2020
Thank you for staying with us. The website CLEARLY states we are an antique hotel with NO modern ammenities.

8/10 Good

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an older hotel with alot of history. It was clean and comfortable. The staff was friendly and helpful. Would stay again.
Stayed 1 night in Feb 2020
Response from April on Feb 14, 2020
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

ELtoro, Arkansas

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cool old building. Bathtub was not clean. Plenty of hair to go around. Room had a small lasko space heater running. Room never got over 63. WiFi was non existent. The room was very meemaw like and still had an old CRT Television that made a terrible noise. Dusty, dingy and in serious need of TLC.
Stayed 1 night in Feb 2020
Response from Front Desk on Feb 9, 2020
Thank you for staying with us. We appreciate your feedback. We apologize that you didn't like the room. The front desk staff could have upgraded you for free. Did you bring any of the issues that you had up to the front desk staff? We can't fix any issues that we are unaware of.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
They need to invest in new beds. That is the only complaint I have.
Stayed 1 night in Feb 2020
Response from Front Desk on Feb 6, 2020
Thank you for staying with us. We appreciate your feedback

8/10 Good

Gwen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location
Convenient to down town. They desperately need to update this place.
Stayed 2 nights in Jan 2020
Response from A.B. on Feb 2, 2020
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was super cute , I loved it. It has a great historic look, nice decor without looking too gaudy. My only complaint is the heating system , it was cold and the heater only put the room up to 58 overnight.
Stayed 1 night in Jan 2020
Response from A.B on Feb 2, 2020
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Jack

Liked: Cleanliness, staff & service, room comfort
Bring your own blow dryer.
Stayed 1 night in Jan 2020
Response from F.D. on Jan 20, 2020
Thank you for staying with us. We appreciate your feedback. Blow dryers and irons are available at the front desk.

8/10 Good

Arturo

Liked: Staff & service
Stayed 3 nights in Dec 2019

4/10 Poor

LocalGuest, Hot Springs

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Loved the entrance area. Took you back in time. After that. Not good at all.
Stayed 1 night in Dec 2019
Response from F.D. on Dec 23, 2019
Thank you for staying with us. We are a antique hotel and do not have any modern amenities. Sorry for any issues that you may have had while staying with us.

2/10 Terrible

Jason

Disliked: Property conditions & facilities, room comfort
Nightmare wedding anniversary
The hotel has no central heating. The space heater didn’t heat the room adequately. This was supposed to be our 4th wedding anniversary. This is a nightmare. Trying to restrain myself from going full drill instructor on the hotel staff and management.
Stayed 1 night in Dec 2019
Response from F.D. on Dec 22, 2019
I apologize for any issues that you had. Unfortunately we are an antique hotel and we don't have modern amenities. The front desk staff should have given you an extra heater if one was available or extra blankets if you needed them.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Beautiful because of historical reasons. However I feel it could be updated to accommodate more modern features. Because of availability, we had a room with twin beds. The mattresses needed replacing. The room had only a small electric heater for warmth. There was a thin bedspread for cover and we had to ask for extra cover.
Stayed 1 night in Dec 2019
Response from Front Desk on Dec 9, 2019
Thank you for staying with us. We appreciate your feedback. We are a vintage hotel so we do not have a lot of modern ammenities.

8/10 Good

Vini, Houston

Liked: Cleanliness, staff & service
Overall my experience was good, the room was clean and I loved the shower, a lot of pressure and hot, nice deal!
Stayed 1 night in Nov 2019
Response from April on Dec 3, 2019
Thank you for staying with us. we appreciate your feedback.

8/10 Good

Verified traveler

Stayed 2 nights in Nov 2019
Response from Front Desk on Dec 2, 2019
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Good location near restaurants, bathhouses and national park. Old building with character. It was very cold outside, and the covers on the beds were thin quilts. There was no heat in the room, only a small space heater which was not adequate.
Stayed 1 night in Nov 2019
Response from A.B. on Nov 14, 2019
Thank you for staying with us. We appreciate your feedback

4/10 Poor

Gwen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Usually not a bad place to stay.
We have stayed here several times and never had an experience like this one. Our room was so cold! It had a ceramic heater but was still cold. We were given extra blankets for the bed but that doesn't help when you shower. On Sunday morning there wasn't any hot water when I took a shower.
Stayed 2 nights in Nov 2019
Response from A.B. on Nov 11, 2019
Thank you for staying with us. I do apologize about the hot water issue. I have told the owner that we need to turn the boiler up. Did my front desk staff not offer you an extra heater for your bathroom? I will speak with them. Again I do apologize. Thank you for your feedback.

8/10 Good

Frederick, Springfield, MO

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Interesting old building for sure. Great location too. Terrible internet connection and cable television is virtually unwatchable.
Stayed 3 nights in Nov 2019
Response from A.B. on Nov 9, 2019
Thank you for staying with us. I do apologize about the internet and the cable. We are upgrading a lot of our services. We appreciate your feedback.

6/10 Okay

Ernesto

Traveled with group
Pricing is reasonable because the property is dated. Good location to walk the downtown, restaurants and attractions. Good deal if you maintain minimal expectations.
Stayed 2 nights in Nov 2019
Response from Front Desk on Nov 8, 2019
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
National Historic Hotel Needs Upgrade
No blankets even though it was 30 degrees. Only a small space heater that wouldn't heat above 62. Phone did not work on first two floors.Wifi did not work on our side of the hotel. TV remote did not work, so desk gave us a bag of remotes to try.None of them worked. We realize it is on the National Register of Historic Places and did not expect anything fancy, but at least the services they advertised could have actually worked.
Stayed 1 night in Oct 2019
Response from A.B. General Manager on Nov 7, 2019
Thank you for staying with us. I apologize for any inconveniences that you may have had. My front desk staff should have given you extra blankets and should have programmed the remote to the t.v. for you! I apologize greatly that this did not happen and I have reprimanded the front desk staff about this. As far as the wifi issue goes we are in the process of doing upgrades and renovations and with the positioning of the mountains it does tend to block our signal. Again I do apologize greatly.

6/10 Okay

JJ, Houston

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The lobby was great! The room could use some updating!! The hot water handle in shower was broken! I didn’t report because we had checked in too late at night. I did report the next morning!!
Stayed 1 night in Oct 2019
Response from A.B. on Nov 1, 2019
I do apologize for any issues that you may have had while here. Did the front desk move you to a different room? We are in the process of upgrading our rooms. Thanks for staying with us

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was very clean. Would stay here again.
Stayed 2 nights in Oct 2019
Response from A.B. on Oct 27, 2019
Thank you for staying with us. We are glad you enjoyed your stay.

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
I will not stay there again. This hotel is 100 but really needs some major improvements. There was hardly any parking, no counter space in bathroom, bad patching on walls, the deadbolt on the door did not work, the TV was tiny and the picture was horrible and in the hall with the elevator there was no light. The best thing about the place was the Italian restaurant attached. Oh and it was walking distance to downtown Hot Springs.
Stayed 2 nights in Oct 2019
Response from A.B. on Oct 24, 2019
Thank you for staying with us. I am sorry for any inconvenience that you had during your stay. The owners are aware of the light issue by the elevator. The weekends are extremely busy so yes parking is limited. However we do have 3 adjoining parking lots. Not just the one beside the hotel. We have been upgrading our tv services and they just got completed yesterday. We are an antique hotel. Nothing modern about us. Again I do apologize for any inconvenience. Thanks for your feedback

6/10 Okay

Marilyn Sue

Traveled with group
Disliked: Property conditions & facilities
Not so happy.
No internet connection. TV reception was terrible. Could definitely update the mattresses.
Stayed 3 nights in Oct 2019
Response from A.B. on Oct 24, 2019
Thank you for staying with us. I do apologize for any inconvenience that our tv services being upgraded during your stay caused you. It has been brought to the owners attention about the wifi not working on a couple of our floors. He is working on this issue. Thanks for your feedback

8/10 Good

David, Ben Wheeler, TX

Traveled with partner
Liked: Cleanliness, staff & service
Historical place with good rates, good beds, good water, great shower.
Stayed 3 nights in Oct 2019
Response from A.B. on Oct 19, 2019
Thank you for staying with us. We appreciate your feedback

8/10 Good

Ethan

Stayed 1 night in Oct 2019

8/10 Good

Jack

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from A.B. on Oct 5, 2019
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Ady, Chicago

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Dirty they didn’t change the bed sheets , the TV was working not a very nice place at all.
Stayed 13 nights in Sep 2019
Response from Front Desk on Oct 4, 2019
I do apologize for any issues that you might have had while staying with us. Did you bring any issues up to the front desk? We can't fix issues if we are unaware. Thank you for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Staff was friendly and nice enjoyed my stay looking forward to tge next time.
Stayed 2 nights in Sep 2019
Response from Front Desk on Sep 29, 2019
Thank You, we are glad you enjoyed your stay and appreciate your feedback!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the money..
The stay was what we expected in that style of hotel. Older hotel but very comfortable beds and the restaurant was great.
Stayed 2 nights in Sep 2019
Response from A.B. on Sep 23, 2019
Thank you for staying with us. We appreciate your feedback. We look forward to seeing you again.

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Old hotel, noisy ac, tv bad reception. Very overpriced !
Stayed 1 night in Sep 2019
Response from Front Desk on Sep 20, 2019
Thank you for staying with us. We are listed as an antique hotel. The tv stations are being upgraded therefore that is why you had bad reception and I do apologize for that. We are actually cheaper than any hotel in downtown.

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2019
Response from FRONT DESK on Sep 20, 2019
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Tasha on Sep 9, 2019
Thank You for your feedback! We are pleased to hear that you enjoyed your stay with us and I hope we will get to see you again soon. Have a great night.

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019
Response from A.B. on Sep 5, 2019
Thank yo for staying with us. We appreciate your feedback. We look forward to seeing you again.

6/10 Okay

Wallace

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Jun 2019
Response from A.B. on Sep 5, 2019
Thank yo for staying with us. We appreciate your feedback. We look forward to seeing you again.

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot Springs Park Hotel
Enjoyed the hotel. Quaint room, great service, restaurant was excellent. In the city center.
Stayed 1 night in Aug 2019
Response from A.B. on Sep 3, 2019
Thank you for staying with us. We appreciate your feedback. We look forward to seeing you again.

6/10 Okay

Barb

Disliked: Room comfort
Stayed 1 night in Aug 2019
Response from F.D on Aug 13, 2019
Thank you for your feedback. We appreciate your business.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Historic hotel for a great price
The staff is amazing. The location is perfect. No cold soda available for purchase only a vending machine with snacks. You can get a small bag of ice from the front desk. The only a/c is a window unit which kept the room very cool but the hallways were brutally muggy ! Overall, a good value for a one night stay.
Stayed 1 night in Aug 2019
Response from A.B on Aug 10, 2019
Thank you for staying with us. We are glad you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Front Desk Managment on Aug 2, 2019
Thank you for staying with us and we appreciate your feedback. Glad you enjoyed your stay and we hope to see you again soon.

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Jul 2019
Response from A.B. on Jul 23, 2019
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Verified traveler

Stayed 3 nights in Jul 2019
Response from A.B. on Jul 23, 2019
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Great service. Really take care of you
Stayed 1 night in Jul 2019
Response from A.B on Jul 22, 2019
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Marilyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Front Desk on Jul 14, 2019
Thank you for staying with us. We appreciate your business.

4/10 Poor

James

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Front Desk on Jul 6, 2019
Thank you for your feedback. We will address any issues directly.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Park hotel is in a great location. The property is almost 100 years old and looks it. The room was clean and everything worked. The staff was nice. They had coffee in the lobby in the morning. If you want fancy stay next door at the Arlington for 2-3 times as much.
Stayed 1 night in Jun 2019
Response from A.B on Jun 28, 2019
Thank you for staying with us.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
History and rustic charm, do not expect modern extras
Stayed 1 night in Jun 2019
Response from A.B. on Jun 28, 2019
Thank you for staying with us.