Ratings based on 229 Verified Reviews

3.1 out of 5
48% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Just say no!

Posted Apr 4, 2017
Blood/snot on bathroom door and walls. Overall it was dirty.
Comment from Hotel Management
Apr 7, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms seriously, so what you experienced is not typical for us. Our staff works diligently to provide clean accommodations, and we are sorry we fell short of your expectations. We truly hope you will consider staying with us again so we can provide you with the hospitality you deserve and expect from us. Guest Relations
2 out of 5
by A verified traveler from Little Rock, Ar

Not worth it.

Posted Mar 26, 2017
Cramped room. Poor lighting. No luggage racks. Tasteless breakfast with watered down coffee. Bright spot - 2 out of 3 staff encountered were very pleasant and helpful.
Comment from Hotel Management
Mar 26, 2017 by Guest Relations, Hotel Management
Thank you for choosing to stay at our hotel and for your review. We apologize that you experienced a not so great breakfast service during your visit. We would like the opportunity to redeem ourselves and improve your overall opinion of our hotel. We hope you will stay with us again on your next trip to the area. We promise a much better experience! Guest Relations
3 out of 5
by A verified traveler

It was okay

Posted Mar 19, 2017
This was an okay stay for the type of hotel it was I didn't expect it to be a luxury hotel at all the bed was comfortable
Comment from Hotel Management
Mar 19, 2017 by Guest Relations, Hotel Management
Thank you for being our guest. We are glad you were overall pleased with your stay with us. We appreciate your business and look forward to welcoming you back soon! Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it

Posted Mar 14, 2017
Great breakfast great wifi loved it would stay there again
Comment from Hotel Management
Mar 15, 2017 by Guest Relations, Hotel Management
Morgan, we are delighted to know you had a wonderful stay at Quality Inn & Suites Hot Springs and that our complimentary hot breakfast and free wifi were perfect for your needs. It was our pleasure hosting you, and we look forward to seeing you again for another outstanding visit. Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2017
It was good we had to be moved once and rhe heat wasnt working but they immediately took care of the problem and myself and made sure i was ok and satisfied
Comment from Hotel Management
Feb 4, 2017 by Guest Relations, Hotel Management
Thank you for being our guest at Quality Inn & Suites Hot Springs and sharing your experience online. Although we are glad our staff took a good care of you, I am sorry for the HVAC issue in your room. We hope this did not detract your overall great stay. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back soon! Guest Relations
5 out of 5
by Bruce

Convenient and clean motel.

Posted Jan 19, 2017 on Hotels
Check in was a breeze. The room was more than sufficient for our stay...we weren't needing anything fancy. We never had any noise issues from other guests. Breakfast was good - eggs, sausage, waffles, biscuits/gravy, plus cereal and other quickies. Hotel staff were consistently friendly and helpful.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay at Quality Inn & Suites Hot Springs. We are happy to read how much you loved your room, our seamless desk service, complimentary breakfast and courteous associates. It was a pleasure having you stay with us, and we hope to see you again soon! Guest Relations
3 out of 5
by michael

Won't go back

Posted Jan 15, 2017 on Hotels
Carpet was dirty. Had to ask to change room because the sheets had not been changed. No refrigerator. Alarm clock didn't work.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Write your comment.Thank you for sharing your review. We are sorry for the inconvenience you experienced in your room. I have shared your concerns with my house keeping department and ensure you that this will not repeat again in the future. I encourage you to try us again in the near future, so that we can provide you with an outstanding stay. Guest Relations
3 out of 5
by A verified traveler

Disappointed and embarrased

Posted Dec 29, 2016 on Hotels
I was disappointed in the appearance of the hotel. There were several rooms boarded up like if someone ran into them. I was quite embarrased as I had taken a guest and couldn't believe this was a Quality Inn. They should have offered a discounted price as it looked run down and wasn't worth the money you paid. I won't stay there again. I probably could have gotten a better one for the samebprice.
Comment from Hotel Management
Jan 1, 2017 by General Manager, Hotel Management
We are glad you chose to stay with us, and we want to thank you for taking the time to write a review. Your observations about the appearance of the hotel are appreciated and have been shared with the appropriate individuals in our organization as we map out a plan for future upgrades and improvements. We hope you will stay with us again so that we can provide a much better experience. Guest Relations
4 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
This place is really nice for the price.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Thank you for the kind remarks about your visit to Quality Inn & Suites Hot Springs. We are glad you were happy and felt you got a good value for the money. With our wonderful location, many amenities, and complimentary breakfast, we know our guests will find us to be the right choice in the area. Thanks again for choosing us, we hope to see you again soon. Guest Relations
3 out of 5
by A verified traveler

clean motel

Posted Dec 11, 2016 on Hotels
The motel was nice. The bed sheets had hols in them but the rooms are nice and we had a great stay.
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for your stay with us at Quality Inn & Suites Hot Springs. We are happy to note you enjoyed your stay and were pleased with your room. We will share your concern about the sheets to our housekeeping team to ensure we are meeting our high standards. We appreciate you being your guest and look forward to welcoming you back soon! Guest Relations