Ratings based on 302 Verified Reviews

3.1 out of 5
46% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jan 21, 2018
This hotel is nothing like the pictures on the internet I will never stay there again
Comment from Hotel Management
Jan 23, 2018 by Guest Relations , Hotel Management
Thank you for choosing our hotel and for providing feedback. Your comfort is very important to us, so we apologize that we fell short of expectations and for any inconvenience caused to you. We hope you will allow us to make this up to you on a future visit, and we hope to see you again soon. Guest Relations
1 out of 5
by A verified traveler

Horrible hotel

Posted Oct 29, 2017
Room had an awful odor. Carpet was unclean. TV remote didn’t work. Dead bolt wouldn’t lock. Can’t believe I paid 90 dollars to stay in this dump. Arrived late and chose non refundable when booked so I stayed, reluctantly.
Comment from Hotel Management
Oct 31, 2017 by Guest Relations, Hotel Management
Thank you for your feedback. On behalf of our entire team please accept our apologies for the disappointments you experienced during your recent stay. We will address each issue to assure that our future guests do not experience these issues. Thanks for letting us know. We truly value your feedback and appreciate you staying with us.
3 out of 5
by A verified traveler

Posted Oct 15, 2017 on Hotels
Not too bad, although no toiletries at all in room, not even a bar of soap! You can get them at desk. Thank goodness I always bring my own.
Comment from Hotel Management
Oct 23, 2017 by James, Hotel Management
Thank you for your comments and for staying with us. Your comfort is very important to us, so we apologize that we fell short of your expectations and for any inconvenience caused. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and we will ensure this does not happen again. It was a pleasure having you as our guest and we hope you will give us another opportunity to welcoming you back when in the area. Guest Relations
5 out of 5
by lakeesha johnson

Posted Oct 13, 2017 on Hotels
comfortable
Comment from Hotel Management
Oct 14, 2017 by James, Hotel Management
Lakeesha, thank you for writing a review of your stay at Quality Inn & Suites Hot Springs. We appreciate you knowing how much you enjoyed your time with us and that you had a comfortable experience. It was a pleasure to get the wonderful feedback, and we look forward to welcoming you back when in the area. Guest Relations
4 out of 5
by Misty

Posted Oct 7, 2017 on Hotels
Comment from Hotel Management
Oct 9, 2017 by James, Hotel Management
Misty, thank you for the four-star rating. We are delighted to know you enjoyed your stay and that we met all your expectations. It was our pleasure serving you at Quality Inn & Suites Hot Springs, and hope to have a second chance to serve you again in the future. Guest Relations
4 out of 5
by Cindi

Posted Oct 5, 2017 on Hotels
Comment from Hotel Management
Oct 6, 2017 by James, Hotel Management
Cindi, thank you for writing a review about your stay at Quality Inn & Suites Hot Springs. We appreciate knowing how much you enjoyed here and that we were able to meet almost all of your expectations. Thanks again for the wonderful rating, and we look forward to welcoming you back soon when in the area. Guest Relations
4 out of 5
by Eric

Posted Oct 3, 2017 on Hotels
Decent hotel for the price. We just stayed overnight and didn't check in until around 9:30pm and left at 7:00am. The bathroom wasn't in the best shape but everything worked like it should and was pretty clean. Decent area of town.
Comment from Hotel Management
Oct 5, 2017 by James, Hotel Management
Eric, thank you for your nice feedback about Quality Inn & Suites Hot Springs. We are glad to know you found us to be a good value and were satisfied with all that we have to offer. We hope to be your hotel of choice whenever you are back in this area. Guest Relations
1 out of 5
by Karina

Bad A/C

Posted Sep 30, 2017 on Hotels
Realy disapointed I was unable to sleep because that I AC unit started to make a loud noise and then it started to smell like burn so we were unable to sleep the whole night and plus the room phones did not work and I was not going to leave my two-year-old by there self to go to the office so i went to the office in the am
Comment from Hotel Management
Oct 2, 2017 by James, Hotel Management
Thank you for commenting about your experience at our hotel. We strive to offer a relaxing and peaceful environment, so we are so sorry this was not your experience. Please accept our apology for the noise issues you faced with the AC and the disruption of your restful stay. We hope you will recognize this for the isolated incident that it was. We are glad the rest of your stay was positive, and we hope you will visit us again! Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Bossier City

Old friends

Posted Sep 28, 2017 on Orbitz
Pros: Online
Cons: Carpet/Floors
Location: Its so close to everything we really like that a lot. most likely would stay here again.
Comfortable bed, very clean. nice staffs, good breakfast.
Comment from Hotel Management
Sep 30, 2017 by Guest Relations, Hotel Management
Robert, thanks for being our guest at our hotel. We appreciate you sharing your nice feedback and that you enjoyed your time at Quality Inn & Suites Hot Springs. We are delighted to read you liked the comfort of our beds and that you were impressed with our clean facilities. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017
The only issue I had was the stale smell of the room.
Comment from Hotel Management
Sep 26, 2017 by Guest Relations, Hotel Management
We are glad to read you enjoyed your stay at Quality Inn & Suites Hot Springs and thanks for your review. We strive to deliver an outstanding experience for all our guests, and your feedback tells us the areas where we can improve. We appreciate you being our guest and hope to welcome you back during your next visit. Guest Relations