Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Reviews of Quality Inn Arkadelphia - University Area

2.5 out of 5
Quality Inn Arkadelphia - University Area
136 Valley Street, Arkadelphia, AR

Reviews

8.2

Very Good

Rating 10 - Excellent. 192 out of 516 reviews" "
Rating 8 - Good. 225 out of 516 reviews" "
Rating 6 - Okay. 67 out of 516 reviews" "
Rating 4 - Poor. 19 out of 516 reviews" "
Rating 2 - Terrible. 13 out of 516 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating. We were able to change rooms at the lady minute to accommodate my disability.
Stayed 4 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Joel,We are pleased to hear you found our staff accommodating and were able to change rooms to better meet your needs at the last minute. Guest satisfaction is our top priority, and we strive to provide exceptional service to all our guests. Should you have any further feedback or require assistance in the future, please do not hesitate to reach out to us.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Just settling in, everything is fine
Stayed 1 night in Apr 2024
Response from Dan on Apr 8, 2024
Thank you for staying with us.

10/10 Excellent

Laura, west bloomfield

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place was reasonable in price and fast, friendly Che k in
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Laura,We're pleased to hear you found our prices reasonable and enjoyed a fast, friendly check-in experience. Your satisfaction is important to us, and we appreciate your feedback. If you have any further comments or suggestions, please don't hesitate to reach out to us.

2/10 Terrible

Starr

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures are deceiving.
Stayed 1 night in Feb 2024
Response from Manager on Feb 7, 2024
Hello Starr, Thank you for your feedback. We apologize if our photos did not meet your expectations. We strive to provide accurate representations of our property online, but understand that personal preferences may vary. We appreciate your input and will take it into consideration for future improvements.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Breakfast was great, beds were comfy, lots of hot water, but traffic noise all night long on a weeknight.
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Dear Guest,We appreciate your feedback regarding our delicious breakfast, comfortable beds, and ample hot water. We apologize for any inconvenience caused by the traffic noise during your stay. We strive to provide a peaceful environment and will take your comments into consideration for future improvements. Thank you for choosing our hotel and we hope to welcome you back for a better experience.

2/10 Terrible

Miguel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures don't fully show how the place look like and it stated that I will pay whenever I checked in. I never arrive to check in and I still got changed money.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Miguel, Thank you for your feedback and bringing this to our attention. We apologize for any confusion regarding our payment policy. To better assist you, please contact our management team directly with your reservation details so that we can look into this matter further.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good travel stop
The desk person was very efficient and friendly. The room was clean with a comfortable reading chair and desk area. It was the end of a holiday weekend so some restaurants weren't open, but there were some available. The access to restaurants, gas stations and the hotel was right off the interstate so great for a stop while traveling. There was a hot breakfast with multiple selections. The price was reasonable even before using our points. Will use it again.
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello David, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed the friendly service from our desk team and found your room to be clean and comfortable, complete with a cozy reading chair and desk area. We're glad our location near the interstate and convenience to restaurants and gas stations was beneficial during your travels. It's also great to know that you appreciated our hot breakfast options and found our prices reasonable. We can't wait to welcome you back on your next visit.

2/10 Terrible

Mohammad

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Mohammad, We apologize for any inconvenience you may have experienced during your stay with us. We encourage you to please reach out to us directly with any feedback you may have so that we can address any concerns. We strive to provide exceptional service to all of our guests and appreciate the opportunity to improve.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
It’s a Motel not a Hotel
Our room was a Motel not a Hotel. It was not disclosed on the website. I do not like rooms that open directly to the outside. There was an additional fee for our dog - why not disclose that on the website? Is it really pet friendly if there is an additional fee? The breakfast was okay. Ran out of sausage. The ice machine required a room card to get ice. The coffee machine was either too high tech for me or out of coffee. I guess the later because others after me were struggling. The room was dated but very clean. The bed was comfortable.
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Dear Guest,Thank you for your feedback regarding your recent stay with us. We apologize for any confusion regarding the room type and the disclosure on our website. We appreciate your comments about the pet fee, and we will take this into consideration for future updates to our website. We apologize for any inconvenience caused by the breakfast items running out. We will address this issue with our team. We understand your frustration with the ice machine and coffee machine and apologize for any difficulties you experienced. We appreciate your kind words about the cleanliness of the room and the comfort of the bed. We hope to have another opportunity to serve you in the future.

10/10 Excellent

Josie

Traveled with partner, Traveled with pets
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Josie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If there's anything else we can do to further enhance your future stays, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arkadelphia
Easy to find, clean room, nice staff
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Joseph,Thank you for choosing our hotel and for your positive feedback. We're glad to hear that you found our location easy to find and that our room cleanliness met your expectations. Our staff take pride in providing excellent service and we're pleased to know they were friendly and helpful during your stay. We appreciate your review and hope to welcome you back in the future.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Stephen,Thank you for choosing our hotel for your stay! We would love to hear more about your experience so we can continue to improve. Please feel free to reach out to us with any feedback you may have. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Rick

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. All went well.
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Rick,Thank you for sharing your positive experience at our hotel! We are delighted to hear that everything went well during your stay and no complaints. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Felix,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Russell,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. If you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another fantastic stay!

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Nov 24, 2023
Hello Felix,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We appreciate your kind words and hope to have the opportunity to welcome you back in the future. Safe travels!

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Felix,We're thrilled to hear that you had a wonderful stay with us! We pride ourselves on providing top-notch service and exceptional experiences for our guests. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Donald, Montgomery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Donald,Thank you for staying with us and sharing your feedback. We appreciate your positive perception of our hotel. We value your suggestions and will take them into consideration to further enhance our services. We hope to have the opportunity to welcome you back in the future for an even better experience.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on Nov 19, 2023
Hello Daniel,Thank you for choosing our hotel for your recent stay! We appreciate your positive feedback. We are sorry to hear about the inconvenience you experienced, and we value your feedback. We will address the issues raised to further improve our services for future guests.

6/10 Okay

Carol

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello Carol,Thank you for sharing this rating, and we welcome you to visit us again anytime!

8/10 Good

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Sydney,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

10/10 Excellent

Richie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean, economical room.
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello Richie,Thank you for choosing our hotel for your stay. We're pleased to hear that you found our room to be good, clean, and economical. We strive to provide a comfortable and budget-friendly experience for our guests. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future.

8/10 Good

Francelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have been staying here on our semi annual trips to Tennessee for about 10 years and have always received good service and a clean comfortable room to lay our heads at the end of a long day of driving.
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Francelia,Thank you for your loyal patronage! We are delighted to hear that you consistently receive good service and enjoy a clean and comfortable room. We look forward to welcoming you for many more enjoyable stays in the future.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Stephen,Thank you for your review! We appreciate your positive feedback and look forward to welcoming you back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice and clean. The chair was too low. The walls were thin-I had to tell my neighbors to go to sleep because they were talking to loud. Overall a good stay. The breakfast was good! Lots of choices - especially for healthier eating!
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Dear Guest, Thank you for your feedback! We apologize for any inconvenience caused by the chair height and noisy neighbors. We appreciate your kind words about the cleanliness, breakfast, and variety of healthier options. We hope to welcome you back for an even better stay!

6/10 Okay

susan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Staff was fabulous. Furniture very old for price of room
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello susan ,Hello susan, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 Excellent

Earnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Earnie,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Staff were very hospitable, breakfast was okay, the bed was uncomfortable and air conditioning unit was struggling to keep room temperature down. Rust in the waterline when you turned on the shower and faucets
Stayed 2 nights in Sep 2023
Response from Manager on Sep 28, 2023
Hello Paul ,Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

10/10 Excellent

Felix

Stayed 2 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello Felix,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Eric

Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello Eric,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 12, 2023
Hello Bruce,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Mary

Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Mary, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely stay here again!
Stayed 3 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hi Shelby,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

Randall

Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 22, 2023
Hello Randall,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 18, 2023
Hello Felix,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minor issues
Overall good hotel although towels are sparse. Many hotels have 4 bath towels for 2 people; we had 2. Breakfast set-up is a little weird with coffee, juice, oatmeal and microwave on one side of the lobby and other breakfast items on the opposite side in a separate room. It made it difficult to find everything as well as to heat up lukewarm eggs and sausage. Despite minor issues, we'd stay there again if we were in that area.
Stayed 1 night in Aug 2023
Response from Manager on Aug 14, 2023
Hello Susan,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our towels and comments about our area. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Carletta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent very clean and comfortable
Love coming here the rooms are clean and comfortable.The front desk is always nice.This is my 3rd time staying here to just spend time with my husband.
Stayed 2 nights in Mar 2023
Response from Manager on Aug 5, 2023
Hi Carletta,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on Jul 21, 2023
Hello Steven,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away
Nice overnight stay for wife and I
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hi Glenn,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Abigail

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
They were great we loved our say.
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hi Abigail,Thanks for your wonderful review. I'm delighted to know you found your stay to be top-notch and you loved it. Please find a reason to visit us again soon.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Jul 7, 2023
Hello Felix,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Deborah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was small and smelled like smoke! The beds were broken and made horrible noise! The bathroom and shower were fine but small and smelled! The ac turned on and off all night and I as so loud it kept us awake!
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Deborah, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 22, 2023
Hello Tiffany,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

James m.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Los Agaves, Ernesto was marvelous. Dinner was great. He offered to make a fresh guacamole that t was the best we’ve ever experienced. Passing through we wished he was in out town down in the hill country of Texas!
Stayed 1 night in Jun 2023
Response from Manager on Jun 22, 2023
Hi James,Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us. We are delighted to learn that you enjoyed our food services. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. The lady at check in was very sweet and got us checked in very quickly 😊 recommend staying here!
Stayed 1 night in Jun 2023
Response from Manager on Jun 18, 2023
Hello Kelly,Thank you for sharing this honest review and feedback about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 7, 2023
Hello Teresa,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 27, 2023
Hello Tracey,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Michael, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very simple but
Stayed 1 night in May 2023
Response from Manager on May 18, 2023
Hi Michael,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Frank, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous place to stay. We only stayed overnight but wish we could have stayed longer.
Stayed 1 night in May 2023
Response from Manager on May 6, 2023
Hello Frank,We appreciate that you've taken the time to share with us regarding our hotel. Please do consider us again on your next visit to the area.