Ratings based on 95 Verified Reviews

3.1 out of 5
60% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Waldron ,Ar

Work related stay,one night

Posted Dec 21, 2016
Stayed at Red Roof one night while working in Hot Springs.Bed was semi comfortable.Shower was adequately hot.Did see a cricket of some sort in the bathroom,my guess is it got in through the big gap under the front door.They need to replace their front doors pronto.The deadbolt barely latched and the safety chain was a joke.I believe a woman or child would have no problem opening the door with one swift kick!We put towels under the door to keep cold air from coming in.Other than that,not bad for the money.
Comment from Hotel Management
Dec 23, 2016 by Guest Relations, Hotel Management
Thank you for taking the time to share your valuable feedback. We are glad you had an overall pleasant stay. However, I am sorry for the inconvenience you experienced in your room. I have shared your comments with my concerned department and ensure you that this will not repeat again in the future. It was our pleasure serving you, and we hope to welcome you back soon. Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice for the money

Posted Dec 2, 2016
Pros: The value
Location: We went ziplining and did lots of shopping in the charming little shops downtown. If you prefer chain stores, they have those available also.
We booked here for the second time. This time the clerk was worse than the first time we stayed here, but he got the job done. He just wasn't friendly. The beds are comfortable, and we didn't have complaints.
Comment from Hotel Management
Dec 3, 2016 by Guest Relations, Hotel Management
Thank you for returning to Red Roof Inn Hot Springs. We appreciate you mentioning our hotel being a great value for money and are glad you enjoyed the location of our hotel with many shopping venues close by. We value your observation regarding our front desk staff and please be assured that your comments are being addressed. Thank you again, and we hope we have the opportunity of welcoming you back soon. Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel for the money

Posted Dec 2, 2016
We stayed here during a pleasure trip to Hot Springs. We ziplined that day and needed somewhere inexpensive to stay that night. For the money we spent on the room, it was very nice. The clerk who checked us in was not very friendly, but he got the job done.
Comment from Hotel Management
Dec 3, 2016 by Guest Relations, Hotel Management
Thank you for including Red Roof Inn Hot Springs in your travels plans. We are glad you found your room to be at a great value and that you enjoyed your stay with us. We appreciate your feedback and look forward to welcoming you again whenever your travels bring you back to our area. Guest Relations
3 out of 5
by A verified traveler from US

Not really worth the money

Posted Nov 25, 2016
Asked for non smokeing room. Room smelled bad. Cigarette but on floor. Breakfast was no good. Wasn't even worth saying u offer a continental breakfast I have had better at a cheaper hotel need a lot of improvement so this is not on my list to say at again
Comment from Hotel Management
Nov 27, 2016 by Guest Relations, Hotel Management
Thank you for your feedback. Please accept our apologies for failing to provide you with a stay that met your expectations. We truly appreciate your constructive comments as it will help us to improve service and facilities. We hope you will give us another chance to serve you so that we can make a better impression. Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2016
Stayed for 2 nights. Decent hotel. No complaints. Would stay again.
Comment from Hotel Management
Nov 1, 2016 by Guest Relations, Hotel Management
Our sincere thanks for the wonderful comments regarding your visit to Red Roof Inn Hot Springs. We are happy to read that you enjoyed everything we have to offer. We are also pleased to know that you will be visiting us again when your travels bring you to our area. Guest Relations
3 out of 5
by A verified traveler from Hot Springs, AR

It was ok for 1 night

Posted Oct 10, 2016
We needed an inexpensive place to stay for one night and so this worked out ok, but I would not recommend the hotel. It was clean, but obviously old and the bed was uncomfortable, there was no hot water so we had to take a "sponge bath".
Comment from Hotel Management
Oct 18, 2016 by Guest Relations, Hotel Management
On behalf of my team, please accept our apology for not living up to your expectations during your recent visit. We thank you for bringing this to our attention, and we'll get that fixed right away. We appreciate you taking the time to leave a review and hope we will have another chance to show you our hospitality in the near future.  Guest Relations
1 out of 5
by A verified traveler from st louis

It's a dump.

Posted Sep 6, 2016
Worn-out mattresses, nothing much for "breakfast", dingy creepy stair wells. Place stunk like mothballs and incense. Desperately needing a remodel. Much better places available for the price. Ill avoid this dump next time even if it means cancelling my visit to Hot Springs.
Comment from Hotel Management
Sep 9, 2016 by Guest Relations, Hotel Management
Thank you very much for staying with us and taking the time to write a review. We want every guest who stays with us to have a positive experience, and based on your comments, we obviously did not succeed in our goals. We clearly have room to improve. We apologize for disappointing you and hope you will consider giving us the opportunity to make it up to you. Guest Relations
2 out of 5
by A verified traveler from hot springs

rude staff dirty room

Posted Aug 17, 2016
the staff was rude from the very beginning. we got there before check in time and when we ask if we could check in early the girl snapped at us and said you have to come back at 3. when we came back at 3 the man that was working acted as though we were a pain and that we were making him have to work. when we finally got to our room I started to unpack when I noticed there was a bathtub full of water and the toilet was rusted on the backside. I then went to lay down and stepped in a soaking wet floor right by the bed. by this time I was too tired to complain but when we left and the woman asked us how our room was I told her about the water. she was not surprised and told us that it was the bathroom leaking into the room! I was stepping in leaking bathroom water!
Comment from Hotel Management
Aug 20, 2016 by Guest Relations, Hotel Management
Thank you for staying with us and for your review. We are sorry your room was not properly serviced and not in a condition that’s ready for check in. We can do better, and we apologize for letting you down and for the lack of hospitality shown. We hope you will give us another chance to provide you with the excellent service we normally provide the next time you are in our area. Guest Relations
3 out of 5
by A verified traveler from Dallas

Better priced motel for staying close to downtown.

Posted Aug 1, 2016
Terrible. Refrigerator in room not cleaned out. Maintenance is poor eg. Sink doesn't drain properly. May work for someone that needs to stay a single night or so.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minot, ND

Posted Jul 31, 2016
Hotel was great, but it was way too hot there. Glad the AC worked so well.