Ratings based on 496 Verified Reviews

3.3 out of 5
59% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Camden, AR

Nice hotel

Posted Jan 31, 2018
Hotel was clean, staff were friendly and helpful. While it's not on the "main drag" so to speak, it's close enough without being inconvenient.
Comment from Hotel Management
Jan 31, 2018 by Guest Relations, Hotel Management
Melissa, thank you for sharing your kind words about the Red Roof Inn Hot Springs. We are delighted to meet your expectations during your stay, and all of us look forward to welcoming you back whenever your travel brings you to Hot Springs. Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Nice employees and property

Posted Jan 16, 2018
Had a great stay staff was very accommodating. Breakfast was the usual but good.
Comment from Hotel Management
Jan 18, 2018 by Guest Relations, Hotel Management
Craig, thank you for the positive review and for taking time to recognize our hotel. We appreciate the feedback you have provided regarding your stay. Our entire staff at Red Roof Inn Hot Springs works hard daily to meet and exceed our guest’s expectations, so we are glad we accomplished this. We look forward to welcoming you again whenever your travels bring you back to our area. Guest Relations
2 out of 5
by A verified traveler

Cant recommend

Posted Jan 16, 2018
Staff was friendly but room was very run down. Doors didnt shut. Shower so dirty and degraded that we did not use it. Peeling paint etc. We have stayed in other Red Roof Inns that were very nice, but I couldnt recommend this one. Oddly they would not let you take breakfast back to your room even though there was a fridge and a microwave in room so presummably you could/would have food in there. We choose Red Roof because they are pet friendly and dont charge extra for pets but not enough of a perk to choose this particular one again.
Comment from Hotel Management
Jan 18, 2018 by Guest Relations, Hotel Management
Thank you for your honest evaluation. We are very sorry that you were disappointed with your accommodations, but we appreciate knowing how we can serve our guests better. We apologize for disappointing you and hope you will consider giving us the opportunity to make it up to you in the future. Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
THE ROOM WAS CLEAN AND THE STAFF WAS FRIENDLY. WAS REASONABLY PRICED
Comment from Hotel Management
Jan 18, 2018 by Guest Relations, Hotel Management
Thank you for being our guest at the Red Roof Inn Hot Springs. We are glad you loved your well-maintained room and the great value we offer. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Jan 13, 2018
Fast easy check-in very friendly staff clean comfortable room highly recommend plus great price
Comment from Hotel Management
Jan 18, 2018 by Guest Relations, Hotel Management
Thank you for making the Red Roof Inn Hot Springs a part of your travel plans. We are thrilled to read you had an amazing stay and that you loved all aspects of our hotel. Your recommendation is appreciated, and we look forward to welcoming you back. Guest Relations
2 out of 5
by A verified traveler

Posted Dec 4, 2017
The manager lived above my room made a lot of noise
Comment from Hotel Management
Dec 5, 2017 by Guest Relations, Hotel Management
Thanks for staying with us. We appreciate your feedback and regret that you were disappointed with your stay. Our goal is to provide you with an excellent experience and we are sorry we failed to do that for you. We hope you will stay with us again the next time you are in the area. Guest Relations
1 out of 5
by A verified traveler from Dallas

Animal hair and fleas

Posted Nov 3, 2017
Cons: Don’t advertise this location at all.
This was my worst hotel experience ever. The room was filthy, bed covers had Aminal hair, the was pain and stucco on the microwave that sat on the refrigerator. I opened the bed and found fleas on it that had been pressed by maybe a commercial dryer? The walls were very thin and one of the adjacent room had the TV so loud it was difficult to ignore. I couldn’t stay there.
Comment from Hotel Management
Nov 4, 2017 by Guest Relations, Hotel Management
Dear Gracie, Thank you for choosing our hotel and for sharing your review. We apologize for the problems you experienced. Our team strives to provide clean and comfortable accommodations, and we are sorry for falling short. Your concerns will be shared with our housekeeping team to address these issues. We hope to improve your impression of our hotel on a future visit. Guest Relations
4 out of 5
by Leslie

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Nov 1, 2017 by James, Hotel Management
Leslie, we appreciate you sharing your kind rating of Red Roof Inn Hot Springs. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Guest Relations
3 out of 5
by A verified traveler

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Nov 1, 2017 by James, Hotel Management
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Guest Relations
1 out of 5
by Rakesh

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Oct 31, 2017 by James, Hotel Management
Dear Rakesh, Thank you very much for staying with us and taking the time to rate your stay. We want every guest who stays with us to have a positive experience, and we are sorry that you did not enjoy your stay. We hope you will consider giving us the opportunity to make it up to you in the future. Guest Relations