Ratings based on 462 Verified Reviews

3.3 out of 5
60% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Sep 3, 2017
Horrible only good thing was the ppl. Rooms were dirty roach infested. Would not recommend............ . ................... ............... ................................9
Comment from Hotel Management
Sep 5, 2017 by Guest Relations, Hotel Management
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for any insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Guest Relations
2 out of 5
by A verified traveler from Stonewall, LA

No where close to perception

Posted Jul 17, 2017
Pros: The breakfast was ok.
Cons: Customer service would be my first recommendation. Front desk person not friendly at all.
Location: Magic Springs is less than a mile away. Trust me, it's not worth it to stay here.
This hotel was very disappointing. Called to let them know we would arrive late, requested lower level room because husband is handicapped. Upon arrival, the clerk told me no downstairs rooms. I told him that my husband was disabled and needed a room that accommodates. We were given a room on the second floor, yes, had to climb stairs, and upon entering the room, discovered it was no where close to accommodating. No tub and no handles to hold onto. Very small room for 4 people. Only had 2 towels with a reservation for 4. Called and requested more...never received. Very noisy occupants that constantly smoked on balcony and it kept coming in our room through the window. Needless to say, we checked out the next day. Upon checkout, the clerk, the same one as the night before, never asked why we were checking out early. He never asked any questions and we were charged for both nights. This hotel may be closer to Magic Springs, but it clearly sucks! We went to a much better hotel for the same price as this one in downtown Hot Springs. I don't recommend this one at all!
Comment from Hotel Management
Aug 19, 2017 by Guest Relations, Hotel Management
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We will use your comments constructively to improve guests' experience. We hope you will give us another chance to redeem ourselves with a future stay. Guest Relations
2 out of 5
by A verified traveler from kcmo

outside of town

Posted Jul 4, 2017
Old hotel , more like a motel. Rooms are very small, bathroom was dirty smelled like pee. Too far to walk anywhere. Beds were clean and comfortable. Breakfast was good, plenty of choices.
Comment from Hotel Management
Jul 4, 2017 by Guest Relations, Hotel Management
Sam, thank you for taking the time to review your stay with us. We're sorry our hotel did not meet all your expectations. Your feedback gives us the information we need to better serve our guests and is much appreciated. Even though many guests see us a great value for providing comfortable accommodations, delicious breakfast, cleanliness, and the overall condition of our property, we can appreciate that you were hoping for a more up-to-date experience. Our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler

Room was comfortable but had an odor.

Posted Jun 25, 2017
Staff was terrific especially the young woman who checked us in. Room needed to be deodorized.
Comment from Hotel Management
Jun 25, 2017 by Guest Relations, Hotel Management
Thank you for your candid review. We apologize for the bad odor in your room and that this put a damper on your stay. In the future, we hope you will call on hotel staff to take action to rectify the problem. We would have loved to resolve this while you were here. We're glad that you enjoyed other aspects of our hotel, including your check-in experience. Hopefully we will have the opportunity to make it up to you on a future visit. Thanks again. Guest Relations
3 out of 5
by A verified traveler

Posted Jun 23, 2017 on Hotels
Comment from Hotel Management
Jun 25, 2017 by James, Hotel Management
Thank you for your candid evaluation. We strive to deliver a good experience to all our guests, so I apologize that yours was not perfect and regret any inconvenience caused. We truly hope you will consider giving us a second chance so we can prove this is not typical of our service. Guest Relations
4 out of 5
by John

Good choice for a budget hotel

Posted Jun 18, 2017 on Hotels
Good budget hotel. Don't expect the Hilton. We had a room with a view of the pool. The pool was very nice and we enjoyed it. The room was adequate and comfortable if a little cramped with two double beds. Nice modern shower. Good continental breakfast with waffles and a good selection of bagels, cereals, etc.
Comment from Hotel Management
Jun 20, 2017 by James, Hotel Management
John, thank you for being our guest at Red Roof Inn Hot Springs and for sharing your feedback. We are happy to know you liked our complimentary breakfast offering and that your overall stay was comfortable. That being said, I regret the inconvenience you experienced in your room. We hope this will not deter you from choosing us again in the future. Guest Relations
4 out of 5
by Nikki

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jun 20, 2017 by James, Hotel Management
Nikki, thank you for sharing your rating regarding your stay at Red Roof Inn Hot Springs. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Guest Relations
3 out of 5
by A verified traveler

Posted Jun 12, 2017 on Hotels
Comment from Hotel Management
Jun 14, 2017 by James, Hotel Management
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Guest Relations
5 out of 5
by Eric

Posted Jun 6, 2017 on Hotels
The stay was good breakfast was good and had choices overall worth the stay will continue to stay here
Comment from Hotel Management
Jun 7, 2017 by James, Hotel Management
Eric, thanks for the awesome feedback. We are delighted to know you were very much impressed with our complimentary breakfast offerings and that you stay with us was satisfactory. It was so good to have you here at Red Roof Inn Hot Springs, and we look forward to welcoming you back soon. Guest Relations
4 out of 5
by Debbie

Posted Jun 5, 2017 on Hotels
Comment from Hotel Management
Jun 7, 2017 by James, Hotel Management
Debbie, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good memory. It was a pleasure to have you as our guest, and we hope to see you again soon. Guest Relations