Ratings based on 480 Verified Reviews

3.3 out of 5
59% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Dallas

Animal hair and fleas

Posted Nov 3, 2017
Cons: Don’t advertise this location at all.
This was my worst hotel experience ever. The room was filthy, bed covers had Aminal hair, the was pain and stucco on the microwave that sat on the refrigerator. I opened the bed and found fleas on it that had been pressed by maybe a commercial dryer? The walls were very thin and one of the adjacent room had the TV so loud it was difficult to ignore. I couldn’t stay there.
Comment from Hotel Management
Nov 4, 2017 by Guest Relations, Hotel Management
Dear Gracie, Thank you for choosing our hotel and for sharing your review. We apologize for the problems you experienced. Our team strives to provide clean and comfortable accommodations, and we are sorry for falling short. Your concerns will be shared with our housekeeping team to address these issues. We hope to improve your impression of our hotel on a future visit. Guest Relations
3 out of 5
by A verified traveler from Lafayette, LA

You Get What You Pay For

Posted Oct 10, 2017
Pros: Free breakfast, free wifi, proximity to the highway.
Cons: Just overall upkeep/renovations.
Location: A short-drive to downtown & trails.
The hotel is located right off the highway which is convenient, but in a run-down area of town. The staff was friendly and check-in was quick, but when we got to our first room there were empty beer bottles laying around, full garbage cans and no linens in the room. The manager quickly checked us into a different & welcoming room on the other side of the complex. The rooms are a good size and come equipped with a microwave & refrigerator which is a plus. For the price it was a nice stay as my husband and I were really only there to shower & sleep, but the rooms around the backside of the complex are boarded shut & there was a lot of junk dumped behind the building. If I had it to do over again I'd probably have stayed somewhere else.
Comment from Hotel Management
Oct 10, 2017 by Guest Relations, Hotel Management
Katie, thank you for taking the time to share your review. We are happy that you liked our front-desk service, affordable rates and your well-equipped room. However, we are sorry for the issue you had with your initial room and the inconvenience it caused. Please give us a chance to welcome you again so we can provide you with a better experience. Guest Relations
1 out of 5
by A verified traveler

Posted Sep 3, 2017
Horrible only good thing was the ppl. Rooms were dirty roach infested. Would not recommend............ . ................... ............... ................................9
Comment from Hotel Management
Sep 5, 2017 by Guest Relations, Hotel Management
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for any insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Guest Relations
3 out of 5
by Borbala

Posted Aug 25, 2017 on Hotels
Comment from Hotel Management
Aug 27, 2017 by James, Hotel Management
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Guest Relations
3 out of 5
by vivek

Posted Aug 21, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017 by James, Hotel Management
Vivek, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Guest Relations
5 out of 5
by Sarah

Posted Aug 16, 2017 on Hotels
Very nice
Comment from Hotel Management
Aug 18, 2017 by James, Hotel Management
Wow - Sarah, thank you for reviewing your stay at Red Roof Inn Hot Springs. We are happy we met your expectations for an enjoyable visit, and we look forward to welcoming you back soon! Guest Relations
5 out of 5
by chad

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 15, 2017 by James, Hotel Management
Chad, thank you for posting an awesome rating online. We are pleased that you had a great time at Red Roof Inn Hot Springs. We look forward to showing the same great hospitality the next time you are at the beautiful Hot Springs area! Guest Relations
3 out of 5
by Rhonda

Posted Jul 31, 2017 on Hotels
Noisy, only one gate to pool open, when there were 4 on premises. Envelopes were left on the table in the room requesting a tip for the housekeeping department. This was unreal.
Comment from Hotel Management
Aug 2, 2017 by James, Hotel Management
Rhonda, thank you for being our guest. Please accept our apologies that we did not meet your expectations. It is disappointing when we do not provide the service that you have come to expect with our brand. We truly appreciate your feedback as it will help us to improve as we strive towards providing great service every day. We hope you will give us another chance to provide you with a much better experience. Guest Relations
2 out of 5
by Heather

Beds hard as a rock !!!!!

Posted Jul 24, 2017 on Hotels
The customer service was great , but the beds are terrible hard as a rock not worth at all the money spent ..... the air conditioner was so old and load and there was light shining through our door with big Crack in it .... want ever stay again
Comment from Hotel Management
Jul 28, 2017 by James, Hotel Management
Heather, we are so sorry you didn't have a restful night sleep and our beds were to blame. Quality, comfort and cleanliness are central to what we provide our guests, and we're sorry this wasn't the case with your stay. We appreciate your business and hope you will come and stay with us again. Guest Relations
2 out of 5
by A verified traveler from Stonewall, LA

No where close to perception

Posted Jul 17, 2017
Pros: The breakfast was ok.
Cons: Customer service would be my first recommendation. Front desk person not friendly at all.
Location: Magic Springs is less than a mile away. Trust me, it's not worth it to stay here.
This hotel was very disappointing. Called to let them know we would arrive late, requested lower level room because husband is handicapped. Upon arrival, the clerk told me no downstairs rooms. I told him that my husband was disabled and needed a room that accommodates. We were given a room on the second floor, yes, had to climb stairs, and upon entering the room, discovered it was no where close to accommodating. No tub and no handles to hold onto. Very small room for 4 people. Only had 2 towels with a reservation for 4. Called and requested more...never received. Very noisy occupants that constantly smoked on balcony and it kept coming in our room through the window. Needless to say, we checked out the next day. Upon checkout, the clerk, the same one as the night before, never asked why we were checking out early. He never asked any questions and we were charged for both nights. This hotel may be closer to Magic Springs, but it clearly sucks! We went to a much better hotel for the same price as this one in downtown Hot Springs. I don't recommend this one at all!
Comment from Hotel Management
Aug 19, 2017 by Guest Relations, Hotel Management
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We will use your comments constructively to improve guests' experience. We hope you will give us another chance to redeem ourselves with a future stay. Guest Relations