Ratings based on 315 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa, Ok

Very nice Hotel

Posted Nov 18, 2017
This is my first stay at this hotel. It is a very nice hotel. The staff is very friendly. The hotel is in a great part of Town. There is tons of stuff to do within walking distance of the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bartlett, TN

Very nice hotel.

Posted Nov 16, 2017
Pros: It's location and facilities.
Cons: Nothing much except get the third elevator repaired-LOL!
Location: Nearby to everything.
Great hotel and location. Check-in was smooth. Parking is a short walk from the main building but understandable given the size of the city and national park. Great facilities and friendly staff. Room maintained very well. We did have a corner room so the shape was unique but comfortable for two.
Comment from Hotel Management
Nov 17, 2017 by Barrie, Hotel Management
Thank you for taking time to leave such great comments. Your feedback is very helpful to us and we do share this with management. We appreciate your business very much.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Nice, clean hotel close to bathhouse row

Posted Nov 12, 2017
Great, new hotel in a very convenient area within walking distance from most area attractions. Very clean. The breakfast was good as well. My only knock would be the parking which is located a good way away in a parking garage. They do however offer valet parking for $10 a day.
Comment from Hotel Management
Nov 17, 2017 by Barrie, Hotel Management
Thank you so much for your awesome feedback. We appreciate you choosing the Hotel Hot Springs and hope you return again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cabot,AR

Very nice hotel close to downtown

Posted Nov 12, 2017
Nice hotel within easy walking distance to downtown. Hotel staff was very friendly and helpful. Room was clean and bed was very comfortable. We thoroughly enjoyed the hot breakfast provided both days. We will definitely be back for another stay!
Comment from Hotel Management
Nov 12, 2017 by Barrie, Hotel Management
Wow, we really appreciate the excellent feedback. Thank you so much for choosing The Hotel Hot Springs. Please come back again soon!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2017
Cons: The bar could stay open a little later.
The location was good, the staff was helpful. Parking not in the building but pretty close.
Comment from Hotel Management
Nov 12, 2017 by Barrie, Hotel Management
Thank you so much for choosing The Hotel Hot Springs. Your comments are very important to us and they are shared with management and staff. We do hope your return again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2017
Price was exceptionally good for the quality of the hotel. Close to everything in downtown Hot Springs. Staff was fantastic! Complimentary breakfast was best we've ever had! We'll definitely stay here again and recommend to everyone!
Comment from Hotel Management
Nov 12, 2017 by Barrie, Hotel Management
Thank you so much for taking time to leave the excellent feedback. We appreciate you choosing The Hotel Hot Springs and hope you return again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Nice hotel near downtown

Posted Oct 25, 2017
The hotel has great location. I stayed at this hotel for two nights. The staff are very friendly. We will come back again.
Comment from Hotel Management
Oct 30, 2017 by Barrie, Hotel Management
Thank you for choosing the Hotel Hot Springs. We really appreciate your business and the excellent rating. Please come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Excellent choice

Posted Oct 22, 2017
We move from another hotel to HHS primarily to be closer to downtown. Little did we know we had chosen a newly renovated establishment. Great hotel with great staff. Customer care skills are excellent. They make you feel truly appreciated. The renovation is not complete, in that the pool and spa are not there, but when it is, this will be the place to stay.
Comment from Hotel Management
Oct 30, 2017 by Barrie, Hotel Management
Thank you so much for the excellent review! We appreciate your kind words. We are also very anxious about the pool and spa being completed...it will be amazing!! Please come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyable stay

Posted Oct 16, 2017
Stayed Saturday night. Great Location. Clean and comfortable. I've stayed at many hotels in the Hot Springs area and this is the best value. But please get the third elevator fixes.
Comment from Hotel Management
Oct 17, 2017 by Barrie, Hotel Management
Thank you for your feedback! Your comments are so important to us and are shared with management. We appreciate you choosing the Hotel Hot Springs and hope you return again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Shreveport La

Walking distance to bath houses etc

Posted Oct 9, 2017
Hotel room I had was a corner room. A little tight to get around in. Not exactly what I was expecting. Definitely know what room You will be getting before check in. Shower was nice with full glass doors although you have to get fully in, to start water. Exspect getting cold water on yeah while waiting for it to warm up. terrible engineering on this particular room. Bed was comfy but pillows will leave you with a stiff neck the following morning. Fluffy by look, flat as hell when your head hits them. Over all hotel and room were clean and staff was very helpful. Would stay here again but would make sure I have a non corner room and will bring my own pillows!!!!!
Comment from Hotel Management
Oct 13, 2017 by Barrie, Hotel Management
Thank you for taking time to provide feedback. Your comments are so important to us and they are shared with staff and management. We appreciate you choosing the Hotel Hot Springs and hope you come back again soon.