Ratings based on 204 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
We went for a quick weekend get away. The hotel was recently updated. Staff was great and very helpful. I would go again.
Comment from Hotel Management
Jun 5, 2017 by Barrie, Hotel Management
Thank you so much for taking time to provide positive feedback. Your comments are so important to us. We appreciate you choosing the Hotel Hot Springs and hope you will return again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

our stay

Posted May 24, 2017
Cons: Better lighting that would allow more than person to have space
very nice and clean, staff was very nice and helpful
Comment from Hotel Management
May 25, 2017 by Barrie, Hotel Management
Thank you so much for taking time to provide feedback. Your comments are so important to us. We appreciate you choosing The Hotel Hot Springs and hope you return again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Great!!!

Posted May 16, 2017
Pros: everything,
Cons: completion of pool and gym
Location: close to everything, restaurants, bath houses, nightlife
Very, very nice hotel, 49"TV in a very spacious room, very clean, nice bath room, Keurig coffee maker, refrigerator, microwave all included. excellent location, very nice breakfast included; hotel is located a couple of blocks from Bathhouse Row. but best of all was the very courteous and helpful staff. Lack of swimming pool and gym are only negatives but it is my understanding that they are in the works and will be completed shortly.
Comment from Hotel Management
May 25, 2017 by Barrie, Hotel Management
We appreciate you choosing the Hotel Hot Springs! Thank you for taking time to provide feedback. Your comments are so important to us. We hope you return again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

1st time in Hot Springs

Posted May 10, 2017
Pros: Everything.
Cons: Need a swimming pool. We were given a room EARLY that wasn't cleaned. (Not a strike against you, but should check with cleaning staff)
Location: Great location & within walking distance, I have a walker
We celebrated our 16th Anniversary in the Hotel Hot Springs. I would definitely stay there the next time we go to Magic Springs for our family vacation. The staff was VERY FRIENDLY & helpful with whatever the question we asked.
Comment from Hotel Management
May 25, 2017 by Barrie, Hotel Management
Thank you so much for providing feedback. Your comments are very important to us and we do share them with management. We appreciate you choosing The Hotel Hot Springs and hope you both return. Happy late Anniversary.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Apr 15, 2017
Great location to walk to historic downtown to see Bathhouse Row. Easy walk to restaurants and local shops. Plenty of parking too.
Comment from Hotel Management
Apr 17, 2017 by Barrie, Hotel Management
Thank you so much for choosing The Hotel Hot Springs! We appreciate the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

The service was incredible!

Posted Apr 3, 2017
Pros: Great location, great staff, beautiful rooms and lobby.
Cons: The only thing I can think of was the floors, that was my only complaint.
Location: Close walk to downtown and bathhouse row, great restaurants and bars that are less than a minute walk.
The whole staff was incredible, everyone from Billy at the front desk (he made such an impression I remember his name!), to the bell hop, to the bartender. The hotel was beautiful and in a perfect location to walking. There was an awesome irish pub next door with live music! The ONLY complaint I have was that the floor in our room felt sticky, but I didn't feel in any way that our room was dirty, nor did it make me uncomfortable. Definietly will stay again!
Comment from Hotel Management
Apr 4, 2017 by Barrie, Hotel Management
Wow, thank you so much for taking time to provide such positive feedback. We will share this with our staff!! Your comments are so important to us. Thanks so much for choosing The Hotel Hot Springs...we hope you return again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from St Louis, MO

Nice hotel and great location

Posted Mar 31, 2017
Had a great visit to the area in large part because of the hotel. Beautifully appointed. Comfy bedding and HVAC. Ample parking. Restaurant in hotel delivered great food to our room also--although they did mess up one order slightly, and forgot S&P, we did not mind too much. Great visit and great hotel, thank you!
Comment from Hotel Management
Apr 3, 2017 by Barrie, Hotel Management
Thank you so much for taking time to provide such positive feedback. Your comments are so important to us. We appreciate you choosing The Hotel Hot Springs and hope you return again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Little Rock

Very Worthy

Posted Mar 28, 2017
This hotel is very close to the center of Hot Spring. The parking area is safe and easy just 1 minute to the lobby of the hotel. This is a garage and free. The decoration is brand new and the room is very very comfortable.
Comment from Hotel Management
Mar 28, 2017 by Barrie, Hotel Management
Thank you so much for your positive comments! We really appreciate you choosing The Hotel Hot Springs and hope you return again soon.
4 out of 5
by A verified traveler

Posted Mar 28, 2017 on Hotels
Comment from Hotel Management
Apr 6, 2017
Thank you for choosing The Hotel Hot Springs. We hope you return again soon.
5 out of 5
by Jeff

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Apr 12, 2017
Thank you for choosing The Hotel Hot Springs.