Good Location-nice lobby
Posted Nov 29, 2016
I came with my husband to celebrate our wedding anniversary. I found Arkansas to be full of friendly and helpful people. We went to several spots in Arkansas as it is a state we have never traveled. We were not disappointed in this as a vacation spot. The staff at the Springs was very friendly, however not so knowledgeable about Hot Springs. The location of this hotel was great for us. Walking distance to everything downtown, including church on Sunday. My room needed lots of attention. The carpets were dirty and very worn. (Wear something on your feet at all times stained) The bathroom door veneer was peeling. The curtains appeared to need cleaning or replacing. The mattress was not very comfortable as my husband and I sunk into the middle. The room was quiet for being downtown. The spa was closed for renovations, but they should have been spending some money on upgrading the rooms. While not an expensive hotel...I did expect more from the rooms if you look at the pictures online.