Ratings based on 350 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and well maintained facility.

Posted Jul 20, 2017
I was hoping for more hotel amenities. Our condo did not have a balcony or view. The room was clean but basic.
Comment from Hotel Management
Jul 22, 2017 by Edna Melton - General Manager, Hotel Management
Thank you for your review! The small one bedroom standard units are very basic. Try booking the one bedroom ELITE on your next stay!
3 out of 5
by A verified traveler

The amenities were not as expected

Posted Jul 5, 2017
The house was too small and no much amenities provided
Comment from Hotel Management
Jul 10, 2017 by Edna Melton - General Manager, Hotel Management
Please call us direct in the future to better choose your room type!
5 out of 5
Recommended
for Everyone
by A verified traveler

A ok

Posted Jul 3, 2017
The area is quite out of the way but we'll worth it! Doesn't seem like much on the drive to the hotel/condos until you actually enter the facility! Pools are clean, golf courses, BBQ grills and numerous places to fish! Definitely will recommend
Comment from Hotel Management
Jul 8, 2017 by Edna Melton - General Manager, Hotel Management
Thank you for your review!
2 out of 5
by A verified traveler

Posted Jul 1, 2017
The room was dirty! The comforter had an unidentified stain and I'm not sure it was even cleaned. Housekeeping gave me an apology and a new blanket. The toilet had urine stains around it. The bed was squeaky and uncomfortable. I had to clean and Lysol the whole room. The carpet was not only dingy in some areas but smelled badly near the fridge. Why there would be carpet in the kitchen area is beyond me. Also, the first night we stayed here, the room was VERY COLD at 70 degrees. The thermostat would not adjust and there was no one to call since front desk closes at 5:00. I didn't realize until later that there is an Emergency pager # you can call. Turns out there are shared A/C units with the adjoining unit so it usually won't allow you to adjust. Fortunately, we were finally able to adjust it and the room did get a little warmer. Most of the employees were friendly but not all. I was highly disappointed with my stay here!
Comment from Hotel Management
Jul 8, 2017 by Edna Melton - General Manager, Hotel Management
We are so sorry that you had problems during your stay! If you choose to stay with us again, call us direct at 501-915-9062 and I will provide you with a complimentary night!
4 out of 5
Recommended
for Everyone
by A verified traveler from ks

View of lake desoto

Posted Jun 30, 2017
Pros: Walking paths, view
Cons: Exteriors needs some updating
Location: Hot springs np, Murfreesboro for diamond park, restraurants, casino,
Great places to walk, great view of lake, comfy beds. Lots of issues with outlets not working. Let maintenance know. Outside exterior looks a bit rough, but overall, it was a nice place. Washer and dryer worked well. Dishwasher, ice maker all good. The pool was welcoming and loved the hot tub.
Comment from Hotel Management
Jul 8, 2017 by Edna Melton - General Manager, Hotel Management
We appreciate your review!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Very nice resort

Posted Jun 23, 2017
Resort nice! Room spacious and clean. Whirlpool tub my Aunt throughly enjoyed. Some of furniture a little outdated but didn't take away from overall experience. Did have a issue with being told room was handicap accessible but needed a ramp to get into room and they had to search for one but finally found one and my Aunt with her electric wheelchair was able to get into room. Would definitely stay here again! Be aware no staff at desk after 5 and don't always answer the phone!
Comment from Hotel Management
Jul 10, 2017 by Edna Melton - General Manager, Hotel Management
Thank you for your review! Please note our office hours are 7 days per week and we will return all phones prior to closing!
5 out of 5
Recommended
for Everyone
by A verified traveler from M

30 yr Anniversary celebration

Posted Jun 6, 2017
Perfect weekend and place to spend our anniversary. Beautiful condo walking distance to pool and spa close to delicious restaurants and only 20 mins to Hot springs bathrow. Nice bug jacuzzi bathtubs and double vanities. Nice deck
Comment from Hotel Management
Jul 22, 2017 by Edna Melton - General Manager, Hotel Management
I'm so happy you guys had a great time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful lake condo -a home away from home!

Posted May 2, 2017
We came to visit family in Hot Springs Village. Very convenient location 2 miles from the west gate. The 2 becroom condo was much larger than expected and was supplied with all we needed but food. Beautiful and peaceful views, wonderful staff. Online pictures do not do it justice! Things to note: They do not have staff after 7 so you need to call ahead and pay ahead to arrange entry and pick up of your card keys. It was a very smooth and easy process though. Breakfast pastries, food and coffee was served each morning and we didn't learn that until checkout. Some gates within the property do not allow you to leave without a property member card access key.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome place. Beautiful restful.

Posted Apr 25, 2017
Very friendly staff. Beautiful place, right where we wanted to be.
5 out of 5
by James

SUPERRIGHT

Posted Apr 16, 2017 on Hotels
Hey beat any hotel for 5 day stay
Comment from Hotel Management
Apr 20, 2017 by Edna M, Hotel Management
So glad you enjoyed your stay!