Ratings based on 405 Verified Reviews

4.6 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from shreveport, la

very nice

Posted Jan 16, 2018
everything was great, super nice, clean, lots of room, all the staff was amazing, will be staying again
3 out of 5
by A verified traveler from Texas

It's a very nice area, disappointed in condo

Posted Dec 15, 2017
Pros: It's on the water and in a very nice area and there's a lot of walking trails.
Cons: Change out the cheap furniture, carpet, paper towels, trash bags (they break).
Location: Hot Springs was very interesting and a lot of fun to explore, especially the hiking trails.
Although the area is very nice and we would like to stay in the Village again, we were a bit disappointed in the condo. The condo was okay, but disappointing. The dining table was not cleaned, the hot water heater was turned off, we could only sit on one side of the sofa because it's a cheap piece of furniture, the bed was uncomfortable (my back still hurts) and squeaky. There were, however, plenty of nice bath towels, the bathroom was nice (hated the leopard wallpaper) and there was a hair dryer and makeup mirror-nice! Everything in the condo (except the towels) were cheap. We ended up using our own trash bags and paper towels. For the money, I guess it did it's job, but, boy, I can't stand cheapness, but for 4 nights @ nearly $500, the condo did the job we needed it to do, but we won't be back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Jena, LA

Nice hotel, very spacious.

Posted Dec 15, 2017
We arrived and were pleasantly surprised at the size of our condo. Very clean and quiet. The grounds were well kept. Staff was very helpful. I accidentally left my favorite pillow and the mailed it to me. We will definitely stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2017
Great apartment, really enjoyed the gas fireplace will stay again.
Comment from Hotel Management
Dec 12, 2017 by Edna Melton - General Manager, Hotel Management
We look forward to having you back! Thank you so much!
4 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge, LA

Nice lakeslde condos

Posted Nov 19, 2017
These condos have a great landscape, with the lake and beautiful fall trees. Our unit was near the marina and had a deck with a view of the channel to the lake. The unit was nice despite the age of the master bath and bedroom decor. There were some minor things that were in disrepair; a few patches in the bathroom wall that hadn't been completed, a loose tile in the jacuzzi surround, and the doorknob to the deck was hard to turn, however it was clean and had very comfortable beds and living room furniture.
Comment from Hotel Management
Dec 12, 2017 by Edna Melton - General Manager, Hotel Management
Thank you so much and Jimmy is working on this unit this week!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Very relaxing stay

Posted Nov 8, 2017
Had a very nice quiet stay. The apartment was great, the staff was nice. Location amongst the trees was great.
Comment from Hotel Management
Nov 16, 2017 by Edna Melton - General Manager, Hotel Management
Thank you so much David! Please come back and see us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Lakeside condos

Posted Oct 31, 2017
My sister and I (and our families) spent a family weekend in 2 two bedroom condos at Los Lagos in Hot Springs Village. The condos were comfortably furnished and were perfect for 4 adults and 4 kids. The kids really enjoyed sitting in front of the fireplace (firewood provided). The fully furnished kitchen allowed us to prepare meals and eat together. The lake views were awesome for relaxing with a cup of coffee in th morning, or a glass of wine at night. The Jacuzzi tubs helped melt away the stress of the real world. We spent a day at the crystal mines in Jessieville and toured historic Hot Springs (about 20 minutes away). We had such an awesome weekend that we are going to try to make it an annual event!
Comment from Hotel Management
Nov 14, 2017 by Edna Melton - General Manager, Hotel Management
Beautiful picture! Thank you SO much for staying with us!
4 out of 5
by Yolanda

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Dec 12, 2017 by Edna M, Hotel Management
Thank you so much!
5 out of 5
by Pamela

Posted Oct 15, 2017 on Hotels
Comment from Hotel Management
Dec 12, 2017 by Edna M, Hotel Management
Thank you so much for these stars!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bentonville, AR

Fantastic hotel

Posted Oct 14, 2017
They offer everything you need- form laundry detergent to dishwasher detergent. They we super helpful and incredibly friendly. Condo suite was small and cozy. Decor could use some updating, but it's part of its charm.
Comment from Hotel Management
Nov 17, 2017 by Edna Melton - General Manager, Hotel Management
Thank you so much and I have a decorator coming in December!