Ratings based on 227 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Springdale, AR

Over priced and dirty. The rooms smell like mold!

Posted Mar 30, 2016
Over priced and dirty. The room smelled like mold and the furniture VERY dated and in need of repair. I would not stay here again or recommend this place. It is also a very long drive to the horse track and the road getting here for us was very curvy.
Comment from Hotel Management
Apr 3, 2016 by Edna, Hotel Management
I am very sorry to hear about this problem. If there was a problem we are here 7 days a week and would have moved you to better accommodate you. I will have this room checked for a mold smell and see what is going on. I am very sorry for this as we are currently updating some of our rooms as well.
5 out of 5
by A verified traveler

Perfect stay!

Posted Mar 19, 2016
Spacious rooms, comfortable stay and beautiful location!! patio was overlooking the lake
Comment from Hotel Management
Mar 31, 2016 by Edna, Hotel Management
Thank you and hope to see you again
5 out of 5
by A verified traveler

Posted Mar 19, 2016
Love it. Spacious and lake view! Rooms are very clean.
Comment from Hotel Management
Mar 26, 2016 by Edna, Hotel Management
Thank you!!! Hope you come back to visit.
5 out of 5
by A verified traveler

Peaceful vacation

Posted Jan 1, 2016 on Hotels
We had a very nice stay! The lady at the check in desk was super helpful and friendly. The place was quiet and peaceful. Can't wait to go back!
Comment from Hotel Management
Feb 22, 2016 by Edna M, Hotel Management
Thank you and we hope to see you again
Comment from Hotel Management
Feb 21, 2016 by Edna M, Hotel Management
Thank you so much and we hope to see you again.
5 out of 5
by Vicki from South Louisiana

Wonderful Thanksgiving at Hot Springs Village

Posted Dec 9, 2015 on Hotels
We came to be close to family for Thanksgiving and rented a King size condo. The fall foliage was beautiful, the Los Lagos community was well maintained and laid out. Our condo was very accommodating and relaxing, especially the over-sized jetted tub and fireplace. We want to return in the summer to take advantage of the water sports.
Comment from Hotel Management
Dec 14, 2015 by Edna M, Hotel Management
Thank you and we hope to see you in the summer!
5 out of 5
by Jesse from McLeod Texas

Awesome place!!!!!

Posted Dec 9, 2015 on Hotels
Wonderful
Comment from Hotel Management
Dec 14, 2015 by Edna M, Hotel Management
We hope you come back to visit.
4 out of 5
by Rand

Shangri-La in the woods.

Posted Nov 16, 2015 on Hotels
We loved the scenic and relaxed area. The walking path along the lake was beautiful.We arrived late and had some difficulty getting into our condo as there is no one on site after 5pm. If you are running late make sure and call before 5. The bed and pillows were harder than we care for and the coffee they had for the rooms was not very good (we went shopping and bought our own). All in all a very relaxing place to stay.
Comment from Hotel Management
Dec 9, 2015 by Edna M, Hotel Management
Thank you and we hope that you come back again
3 out of 5
by Richard from Tucson

Avoid the dungeon rooms

Posted Nov 15, 2015 on Hotels
Our room had one window that faced a wall a few feet away. Lovely area and other rooms might be great. This is a condo assoc with limited service. DO NOT arrive after 6. Bathroom was dirty when we arrived. Was cleaned the next day when we called.
Comment from Hotel Management
Feb 23, 2016 by Edna M, Hotel Management
I am so sorry. The one bedroom standards do not have a view. We will be more than happy to book you one with a view next time. The conformations state if arriving late to please call for late arrival instructions. Please let me know if I can do anything for you
5 out of 5
by Darbi from Arkansas

Posted Nov 10, 2015 on Hotels
It was amazing!! So clean! In a fantastic neighborhood!
Comment from Hotel Management
Nov 17, 2015 by Edna M, Hotel Management
Thank you for your comments! Hope you come again!
5 out of 5
by A verified traveler

Comfortable, nice & clean

Posted Nov 5, 2015 on Hotels
Would stay there again.
Comment from Hotel Management
Nov 17, 2015 by Edna M, Hotel Management
Thank you! Hope to see you soon