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Staff was great, pool side bar was outstanding, didn't feel at pressure at all during the trip
The overall part of the hotel was awesome. The entertainment staff was amazing! Andrew and Luis were awesome! Don’t forget my guy Hamilton! Felt like part of the crew! Only negative things I would say was the food was nasty and the beds were a little hard. But overall a great time.
I was there with my wife and 1-year baby boy, to celebrate his first birthday and it was excellent, the place is clean and staff very polite, they run a club like a timeshare, but they don't push you to it.
This was our 4th trip to Cancun and our 4th stay at Gran Caribe Real. Although the resort was under construction, it didn't take away from us having an awesome stay there. Everybody (including the construction crew) made sure this didn't interfere with any guests stay. All reno's should be completed ...
It is a great hotel with excellent service. The only problem is that the sea has a lot of plants. Hope that they have a way to clean it out.
It's my first time to cancun.The staff in the hotel is really nice and friendly. The restaurant in here is really dilicious and price is good. It's very good for family to stay here.
good food, good service, multiple bars, multiple restaurants, Waynes Boots was excellent. Employees were very helpful in all aspects of our stay
Wonderful staff, Great Amenities, Gorgeous view, Clean Room, Fantastic Beach, Delicious Food, Plenty of Dining options, Decent entertainment, Giant Pool.... Overall we had an excellent stay. Having traveled on the low season probably helped on the fact that we almost felt like that entire property ...
Had a wonderful 5 days vacation. This is my 6th trip in Cancun and my 1st at this hotel. Resort is just right, not too big not too small. You don't to walk too far to get from one place to another. Food was good, drinks were great, staff were happy to help. Stayed at Royal tower and the room was ...
We were in one of the Villa's, which was considered VIP! We had our own pool, which was less crowded then the other pools. This was very nice. The staff came around regularly asking for drink orders. We were very comfortable the whole time. Great customer service at all the restaurants. The only ...
Nice hotel with great food options and great staff! We had a blast!
Everything is 5 star, the room, the restaurants, the food, the drinks, the service. you wont be disappointed. I never booked anything online but i listenened to the reviews and i was so happy, my wife was very impressed and i scored major points.
First off if you plan on staying here, bite the bullet and just upgrade right off the bat. It's not that much more, and you have access to all extra dining and drink and facilities (especially free WiFi which is usually 5 dollars a day per device Im pretty sure) staff was ridiculously awesome! We ...
Hotel was very nice and clean, everything in perfect shape. The hotel staff was so friendly and attentive to our needs, however they were a little pushy with the time share stuff. I would highly recommend this hotel to anyone!
Beautiful place, staff was really nice, food was incredible.
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Make no mistake. Hotel Zone is making a name for itself as a family-friendly destination. In fact, this area saw lots of visitors last year, and you can read all the useful tips they left in our review section. You'll be blown away at how many people would tell others to stay at their hotel! As soon as you show up, you'll understand why these places earned such high marks. The rooms are clean and tidy, while the property grounds are especially inviting. Better yet, you'll receive a warm welcome from the staff.
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