"True Luxury Experience"
I came here with my boyfriend in late August for a relaxing birthday vacation, and let me tell you, Sandos exceeded every expectation of mine. The service was above and beyond, the staff were incredibly friendly and accommodating, the restaurants were classy, gourmet and delicious (by far the best for an all-inclusive), and the facilities were great. My boyfriend, who can't go a day without the gym, was in complete awe with the gym/equipment. Their day spa is phenomenal.. steam room, sauna, hot/cold pools, therapeutic scents, candles, flavored waters, cucumbers over the eyes, the whole nine yards. Did I mention, you have a spa attendant waiting on you hand and foot throughout your entire visit?! Talk about being pampered.The pools are decent and the pool staff is REALLY good about making sure you always have a drink in hand. There are three pools with different depths, lounge and seating areas to suit your needs. They also have cabanas, hammocks, lounge chairs and umbrellas on the beach.
We had a room on the fourth floor with a balcony over looking the pools, with views of the lagoon & ocean. The room was decent and the TV desperately needed an update, but who comes to Cancun to stay inside and watch TV? The AC was quiet and worked extremely well. Oh, and can't forget room service :) For my birthday they surprised me with a bottle of champagne, chocolate cake, truffles, a towel cake with rose petals and even decorated my door!!
Sandos gave us the true luxury experience.
Traveller from San Diego, CA