Ratings based on 588 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Wonderful Customer Service

Posted Sep 10, 2017
Pros: Great gym, activity crew for beach volleyball and yoga, wonderful food and good wine. Well done!
Cons: The umbrellas were hard to put up at the pool! (But someone was always willing to help!)
Incredible staff who seemed very pleased to meet you. A very luxurious end to our vacation.
Comment from Hotel Management
Sep 11, 2017 by Beach Palace Cancun, Hotel Management
Dear D, First and foremost, thank you so much for choosing Beach Palace. We are happy to read your comments and learn about your so positive experience during your stay. We hope to be honored with your visit once again soon, it will be a pleasure for us. Cordially, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Busy, friendly family oriented & relaxing

Posted Sep 3, 2017
Pros: The staff are incredibly friendly, the atmosphere is welcoming, the food is excellent. Everything is convenient and well thought out.
Cons: On arrival, more focus should be on explaining the activities, dining, and services available at the hotel instead of pushing time share presentation.
Location: located in the hotel zone at km 11.5. Walking distance to a souvenir mall and more upmarket mall, as well as 3 pharmacies.
First time we did an all-inclusive. There are 4 restaurants - An asian, italian (the Italian restaurant has a dress code so men bring long pants and closed shoes to dine there), buffet and grill on outside, plus a bakery/coffee shop. I am not a picky eater and thought the food was outstanding. I especially enjoyed the buffet, the variety and the salad bar since I was trying to limit calories. My boyfriend spent alot of time at the buffet and coffee shop. While the whole week was quite pricey, I felt it was worth it for the convenience and quality of the food and service.The entertainment staff is outstanding. I especially enjoyed paddle board yoga with Emma and the water zumba class at 12:00. Gustavo and team work exceptionally hard to make everyone feel welcome and included should you want to join an activity. It's all very casual and family oriented. There is a main pool with a section for drinks/bar and another section for kids with a slide. We particularly enjoyed the kids pool and slide (and no, we do NOT have kids). The spa is very relaxing. We did a couples holistic massage - Josephine and Daniela were excellent - and we also did the herbal massage. My friends also had 4 massages and 2 facials which were outstanding.
Comment from Hotel Management
Sep 4, 2017 by Beach Palace Cancun, Hotel Management
Dear Sunshinecracker , Thank you so much for sharing your review with us. There's nothing more important for us than your satisfaction, we are working very hard to ensure all of our services meet with your expectations. We hope to be honored with your visit once again soon, it is always a pleasure to be your host. Best regards, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Posted Sep 2, 2017
Hotel staff service is excellent. Room is very comfortable.
Comment from Hotel Management
Sep 2, 2017 by Beach Palace Cancun, Hotel Management
Good morning Hany, We would like to hank you for your review. It´s a pleasure for us to know that your stay in Beach Palace has been pleasantand positive. We hope to see you once again in the near future to pamper you with our service. Kind regards, Jose Luis Gonzalez
3 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Exellent staff

Posted Sep 2, 2017
The double bed size are too small. Some furniture need to be upgraded. The staff members go beyond their way to make your stay pleasant.
Comment from Hotel Management
Sep 4, 2017 by Beach Palace Cancun, Hotel Management
Dear Fabio, Thank you so much for your comments and visit, we appreciate your feedback and will keep it in mind for future changes and improvements. We hope to be the chance to host you once again in a near future, it will be a pleasure for us. Best regards, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Great holiday

Posted Aug 31, 2017
We had a fabulous stay. The hotel was lovely , the staff were always very happy to help. The pool area was good fun and the beach very well tended. I went with a 22year old and a 12year old for a short family holiday and there was enough to occupy us all. The entertainment staff are brilliant and very enthusiastic. We would go again.
Comment from Hotel Management
Aug 31, 2017 by Beach Palace Cancun, Hotel Management
Dear Mags, Thank you so much for sharing your kind comments with us, it is our pleasure to be your host and learn about your wonderful experience. Please come back soon, Beach Palace will be waiting for you. Cordially, Beach Palace Cancun
1 out of 5
by A verified traveler from LA

Not clean and it looks like a bus station

Posted Aug 27, 2017
This hotel looks like a bus station when you arrive. Front desk staff is not helpful, very rude in fact. Food is stale and not that many chooces. I didn't even want to stay there. I switched hotel.
Comment from Hotel Management
Aug 29, 2017 by Beach Palace Cancun, Hotel Management
Dear Gigi, We sincerely regret to know about your perception from our services. Our main goal is to provide a pleasant experience for all of our guests and your satisfaction is the most important for us. Best regards, Beach Palace Cancun
3 out of 5
by A verified traveler

overcrowded and too noisy

Posted Aug 19, 2017
This hotel is in a great location and has great potential but it needs to be updated. its very over crowded. and they are consistently trying to sell timeshare. The elevators, pool is fllled with people. there were screaming, obnoxious people outside our room all hours of the night and we did not get a good night sleep at all. The drinks are aweful and food just ok.
Comment from Hotel Management
Aug 19, 2017 by Beach Palace Cancun, Hotel Management
Dear Guest, Thank you for choosing Beach Palace. It is with great concern we receive your review since this is definitely not the kind of experience we strive to provide at Beach Palace, we sincerely regret your perception from our services. We are always working on improvements to make of your stay the most pleasant experience, hopefully you will give us a second chance in a near future, it will be a pleasure for us to change your perception. Best regards, Beach Palace Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from miami, fl

Posted Aug 12, 2017
Beautiful, service fine, the beach was awfull due to back weather
Comment from Hotel Management
Aug 12, 2017 by Beach Palace Cancun, Hotel Management
Dear Marlon, thank you so much for sharing your comments with us. We are happy to know our serves lived up to your expectations. We hope to host you once again soon. Best regards, Beach Palace Cancun
3 out of 5
Recommended
for Everyone
by A verified traveler from carmel, ny

Ok hotel, close to the beach

Posted Aug 7, 2017
The staff was friendly and attentive but the food was not the best and the hotel needs some renovations.
Comment from Hotel Management
Aug 9, 2017 by Beach Palace Cancun, Hotel Management
Dear O, Thank you for choosing Beach Palace. We are committed to improve everyday, always looking forward to surpass our guests expectations and provide them with the most pleasant experience. Thank you for sharing your comments with us, hopefully we will have a chance to change your perception in the future. Best regards, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Nice and friendly hotel

Posted Aug 6, 2017
My overall stay in this hotel was wonderful. Apart from the first night that there was no room available for my request, we were upgraded to the sea view room for the following nights. The staff at the hotel are all very nice and freindly. The restaurants are all very good, food tastes nice and there are lots of varieties. Beautiful pool and beach can be found. I will definitely come back next time.
Comment from Hotel Management
Aug 7, 2017 by Beach Palace Cancun, Hotel Management
Dear Peggy, First and foremost, thank you so much for choosing us. We appreciate your comments and definitely feel proud to know about your experience at Beach Palace. Please do not forget about us and come back soon, we will be more than happy to host you again and make of your next vacation a wonderful experience. Best regards, Beach Palace Cancun