Ratings based on 612 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Dec 7, 2017
Everything great food not so much. Management worked to address issues. Room was great as was the hot tub. Beach is awesome. All the good beds reserved for club members which was annoying as they were hardly being used
Comment from Hotel Management
Dec 10, 2017 by Beach Palace , Hotel Management
Dear Bob , We sincerely regret your percepction from our service , please do not hesitate to contact our pool staff , they will be very happy to help you find a lounger​ , feel free to contact us at any time in order to provide you with assitance.
4 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Beach palace

Posted Dec 1, 2017
Very nice place however the air-conditioner it would not stay on at night and the scrambled eggs could need improved other than a very nice
Comment from Hotel Management
Dec 1, 2017 by Beach Palace Cancun, Hotel Management
Dear Barry, Thank you so much for your feedback, your comments are very important for us since they help us to improve and surpass all of your expectations. Thank you for choosing us, we look forward to your next visit, hopefully very soon. Best wishes, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Close to a clean beach

Posted Nov 25, 2017
I enjoyed walking to the beach from my hotel. It was one of the cleanest beaches I’ve experienced.
Comment from Hotel Management
Dec 1, 2017 by Beach Palace Cancun, Hotel Management
Dear David, We sincerely appreciate your comments, thank you so much for sharing your experience with us. We hope to serve you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach.

Posted Sep 25, 2017
Pros: The food was great!
Cons: The front desk personnel should be more helpful with my issue. Or the hotel should give some kind of compensation to this issue.
Location: Great location!
My first room was beside a staff elevator. The elevator was really loud going up and down. Even can hear it late at night with the door closed. The room is 101. The number 100's floors are close to the sports bar and could be loud with music at night too.
Comment from Hotel Management
Nov 7, 2017 by Beach Palace Cancun, Hotel Management
Dear Guest, Thank you for sharing your comments with us. We are happy to know your stay was mostly enjoyable. Of course we regret the inconveniences, our main goal is to provide you with the most pleasant vacation experience. Hopefully we may receive a second chance from you to change your perception in the future. Best regards, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Wonderful Customer Service

Posted Sep 10, 2017
Pros: Great gym, activity crew for beach volleyball and yoga, wonderful food and good wine. Well done!
Cons: The umbrellas were hard to put up at the pool! (But someone was always willing to help!)
Incredible staff who seemed very pleased to meet you. A very luxurious end to our vacation.
Comment from Hotel Management
Sep 11, 2017 by Beach Palace Cancun, Hotel Management
Dear D, First and foremost, thank you so much for choosing Beach Palace. We are happy to read your comments and learn about your so positive experience during your stay. We hope to be honored with your visit once again soon, it will be a pleasure for us. Cordially, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Busy, friendly family oriented & relaxing

Posted Sep 3, 2017
Pros: The staff are incredibly friendly, the atmosphere is welcoming, the food is excellent. Everything is convenient and well thought out.
Cons: On arrival, more focus should be on explaining the activities, dining, and services available at the hotel instead of pushing time share presentation.
Location: located in the hotel zone at km 11.5. Walking distance to a souvenir mall and more upmarket mall, as well as 3 pharmacies.
First time we did an all-inclusive. There are 4 restaurants - An asian, italian (the Italian restaurant has a dress code so men bring long pants and closed shoes to dine there), buffet and grill on outside, plus a bakery/coffee shop. I am not a picky eater and thought the food was outstanding. I especially enjoyed the buffet, the variety and the salad bar since I was trying to limit calories. My boyfriend spent alot of time at the buffet and coffee shop. While the whole week was quite pricey, I felt it was worth it for the convenience and quality of the food and service.The entertainment staff is outstanding. I especially enjoyed paddle board yoga with Emma and the water zumba class at 12:00. Gustavo and team work exceptionally hard to make everyone feel welcome and included should you want to join an activity. It's all very casual and family oriented. There is a main pool with a section for drinks/bar and another section for kids with a slide. We particularly enjoyed the kids pool and slide (and no, we do NOT have kids). The spa is very relaxing. We did a couples holistic massage - Josephine and Daniela were excellent - and we also did the herbal massage. My friends also had 4 massages and 2 facials which were outstanding.
Comment from Hotel Management
Sep 4, 2017 by Beach Palace Cancun, Hotel Management
Dear Sunshinecracker , Thank you so much for sharing your review with us. There's nothing more important for us than your satisfaction, we are working very hard to ensure all of our services meet with your expectations. We hope to be honored with your visit once again soon, it is always a pleasure to be your host. Best regards, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Posted Sep 2, 2017
Hotel staff service is excellent. Room is very comfortable.
Comment from Hotel Management
Oct 25, 2017 by Beach Palace Cancun, Hotel Management
Good morning Hany, We would like to hank you for your review. It´s a pleasure for us to know that your stay in Beach Palace has been pleasantand positive. We hope to see you once again in the near future to pamper you with our service. Kind regards, Jose Luis Gonzalez
3 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Exellent staff

Posted Sep 2, 2017
The double bed size are too small. Some furniture need to be upgraded. The staff members go beyond their way to make your stay pleasant.
Comment from Hotel Management
Sep 4, 2017 by Beach Palace Cancun, Hotel Management
Dear Fabio, Thank you so much for your comments and visit, we appreciate your feedback and will keep it in mind for future changes and improvements. We hope to be the chance to host you once again in a near future, it will be a pleasure for us. Best regards, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Great holiday

Posted Aug 31, 2017
We had a fabulous stay. The hotel was lovely , the staff were always very happy to help. The pool area was good fun and the beach very well tended. I went with a 22year old and a 12year old for a short family holiday and there was enough to occupy us all. The entertainment staff are brilliant and very enthusiastic. We would go again.
Comment from Hotel Management
Aug 31, 2017 by Beach Palace Cancun, Hotel Management
Dear Mags, Thank you so much for sharing your kind comments with us, it is our pleasure to be your host and learn about your wonderful experience. Please come back soon, Beach Palace will be waiting for you. Cordially, Beach Palace Cancun
3 out of 5
by kalpesh

Posted Aug 28, 2017 on Hotels
Comment from Hotel Management
Aug 31, 2017
Dear Kalpesh, Thank you so much for choosing Beach Palace and sharing your grading with us. We strive to provide only the best to our guests, ensuring they have a pleasant experience. We sincerely regret your perception from our services. We are committed to improve everyday to always surpass your expectations. Best regards, Beach Palace Cancun