Ratings based on 617 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Very relaxing & enjoyable

Posted Jan 5, 2018
Great service, food was wonderful, rooms were clean & stocked with all of your amenities.
Comment from Hotel Management
Jan 6, 2018 by Beach Palace Cancun, Hotel Management
Thank you so much for your response. We are glad to know you had such wonderful experience. Thank you for choosing us, we hope to welcome you back again soon. Best regards, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

I will remember this warm and nice Xmas

Posted Dec 29, 2017
I am lucky to decide this vacation in Cancun. It is the best memory in my life!
Comment from Hotel Management
Dec 29, 2017 by Beach Palace Cancun, Hotel Management
Dear Alex, Thank you so much for sharing such kind comments with us, we are happy to know you had an enjoyable stay at Beach Palace. Please come back soon for more memorable experiences. Best regards, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, comfortable.

Posted Dec 25, 2017
Pros: food, drinks, water are good. room is comfortable.
Cons: wanted to explore Cancun downtown, hope there is a map and maybe information about transit buses.
Location: location is great. buses take you to lots of places. flee market, other beaches,
Very nice hotel. Staff are friendly. Services are complete. Beach is beautiful, Night shows are fun. wi-fi is good. buffet food are good enough and clean. only thing is the check out process took a little long. no big deal.
Comment from Hotel Management
Dec 26, 2017 by Beach Palace Cancun, Hotel Management
Dear Guest, There is nothing more important to us than your satisfaction, thank you so much for choosing us and sharing your kind comments with us. We are pleased to know this is the perception you have of Beach Palace, we will be grateful if you decide to visit us once again soon. Best regards, Beach Palace Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from

Always a great time.

Posted Dec 23, 2017
Will be back!! The staff are incredible. Always very helpful. Love the beach!
Comment from Hotel Management
Dec 23, 2017 by Sun Palace Cancun, Hotel Management
Dear Deb, Thank you so much for your kindness and preference, we sincerely appreciate knowing you had such positive experience during your stay. We hope to be honored with your visit once again soon at Beach Palace. Best regards, Beach Palace Cancun
3 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Dec 7, 2017
Everything great food not so much. Management worked to address issues. Room was great as was the hot tub. Beach is awesome. All the good beds reserved for club members which was annoying as they were hardly being used
Comment from Hotel Management
Dec 10, 2017 by Beach Palace , Hotel Management
Dear Bob , We sincerely regret your percepction from our service , please do not hesitate to contact our pool staff , they will be very happy to help you find a lounger​ , feel free to contact us at any time in order to provide you with assitance.
4 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Beach palace

Posted Dec 1, 2017
Very nice place however the air-conditioner it would not stay on at night and the scrambled eggs could need improved other than a very nice
Comment from Hotel Management
Dec 1, 2017 by Beach Palace Cancun, Hotel Management
Dear Barry, Thank you so much for your feedback, your comments are very important for us since they help us to improve and surpass all of your expectations. Thank you for choosing us, we look forward to your next visit, hopefully very soon. Best wishes, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Close to a clean beach

Posted Nov 25, 2017
I enjoyed walking to the beach from my hotel. It was one of the cleanest beaches I’ve experienced.
Comment from Hotel Management
Dec 1, 2017 by Beach Palace Cancun, Hotel Management
Dear David, We sincerely appreciate your comments, thank you so much for sharing your experience with us. We hope to serve you again soon!
5 out of 5
by tal

Posted Oct 12, 2017 on Hotels
Comment from Hotel Management
Oct 14, 2017
Thank you so much for your grading, we appreciate your feedback and preference. It will be a pleasure for us to welcome you back soon at Beach Palace. All the best, Beach Palace Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach.

Posted Sep 25, 2017
Pros: The food was great!
Cons: The front desk personnel should be more helpful with my issue. Or the hotel should give some kind of compensation to this issue.
Location: Great location!
My first room was beside a staff elevator. The elevator was really loud going up and down. Even can hear it late at night with the door closed. The room is 101. The number 100's floors are close to the sports bar and could be loud with music at night too.
Comment from Hotel Management
Nov 7, 2017 by Beach Palace Cancun, Hotel Management
Dear Guest, Thank you for sharing your comments with us. We are happy to know your stay was mostly enjoyable. Of course we regret the inconveniences, our main goal is to provide you with the most pleasant vacation experience. Hopefully we may receive a second chance from you to change your perception in the future. Best regards, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Wonderful Customer Service

Posted Sep 10, 2017
Pros: Great gym, activity crew for beach volleyball and yoga, wonderful food and good wine. Well done!
Cons: The umbrellas were hard to put up at the pool! (But someone was always willing to help!)
Incredible staff who seemed very pleased to meet you. A very luxurious end to our vacation.
Comment from Hotel Management
Sep 11, 2017 by Beach Palace Cancun, Hotel Management
Dear D, First and foremost, thank you so much for choosing Beach Palace. We are happy to read your comments and learn about your so positive experience during your stay. We hope to be honored with your visit once again soon, it will be a pleasure for us. Cordially, Beach Palace Cancun