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Reviews of Emporio Cancun Optional All Inclusive

4 out of 5
Emporio Cancun Optional All Inclusive
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 588 out of 1178 reviews" "
Rating 8 - Good. 276 out of 1178 reviews" "
Rating 6 - Okay. 130 out of 1178 reviews" "
Rating 4 - Poor. 82 out of 1178 reviews" "
Rating 2 - Terrible. 102 out of 1178 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy Lopez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on Apr 21, 2024
Apreciada Nancy.Muchas gracias por su preferencia.Esperamos volverlos a atender muy pronto.Reciba un cordial saludo desde Cancún.

10/10 Excellent

Blair

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff wonderful views and experience
Stayed 2 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 21, 2024
Dear Blair.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

8/10 Good

Alejandro

Traveled with family and small children
The kids swimming pool is been closed since las year.😡😡
Stayed 5 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 21, 2024
Dear Alejandro.Thank you very much for your preference and rating.We dont have any pool closed, I wish I could have more information about that.Warm greetings from the Mexican Caribbean!

8/10 Good

Samaneh

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 21, 2024
Dear Samaneh.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 7 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 18, 2024
Dear Emmanuel.Thank you for your preference and for your rating.Warm greetings from the Mexican Caribbean!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there I was a little skeptical about this place when I saw the lobby. It needs to be updated, not a lot to do there like others places, not enough sitting, kind of dark. I did not like that it had to many stairs compare to other places. We always had to go up and down to go from one place to another. But the staff super nice and helpful. The restaurants were super clean and the food was great. The beach was beautiful.
Stayed 7 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 18, 2024
Dear Elizabeth.It is a great pleasure to read about your experience, thank you very much for your preference and rating.We are, actually starting a construction of a new Reception area along with a superb Lobby Bar and a brand new Spa. this must be over by the end of the year.At Emporio Cancún, we are always enhancing our products and services.Warm greetings!

10/10 Excellent

Jamesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 18, 2024
Dear Jamesia.Thank you very much for your rating and for your visit.Warm greetings from Cancún!

10/10 Excellent

Ervin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on Apr 18, 2024
Apreciado ErvinMuchas gracias por su preferencia y por su calificación.¡Reciba un afectuoso saludo desde Cancún!

6/10 Okay

maria, El Segundo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff needs to be more friendly and welcoming.
Stayed 2 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 15, 2024
Dear Maria.Thank you very much for your preference. We will review your concern for our staff friendliness.Warm greetings from Cancún!

2/10 Terrible

Yessica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Cancun 6 times now and this is by far the worst resort I’ve stayed at.1: When checking in it took over an Hour . The ladies in the front were Rude to begging with, when booking it said All inclusive but BEWARE it is not all inclusive. Only 2 restaurants in the resort. The waiters in the resort are rude. When washing my hands in my hotel room notice there was water coming from under the sink. Call for room service and was told to call back once I saw the menu and knew what I wanted to order since I was kind and told her what she recommended. Food is trash. I’ve stayed at cheaper hotels and they had better food. I would not be coming back and recommend for no one to do so as well.
Stayed 2 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 15, 2024
Dear Yessica.Thank you for your preference for Emporio Cancún.I am very sorry to hear all those details regarding your recent stay.Our guests comments are very important for us, we learn from them and always help us to improve our products and services.We will carefully review with the people in charge of these areas.Warm greetings from Cancún!

2/10 Terrible

Jeff

Traveled with family
Disliked: Staff & service, amenities
Horrible treatment of me and my family. Most horrible service I've encountered anywhere.
Stayed 1 night in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 15, 2024
Dear Jeff.First of all, thank you for choosing us to spend your vacation time.In Emporio Cancún all our guests comments are very important for us, for them we can always improve our services and products.I wish I could know more about your experience.Please accept my apologies for whatever went wrong.Warm greetings from the Mexican Caribbean!

6/10 Okay

Christine

Traveled with group
Liked: Cleanliness, property conditions & facilities
Options for food was mediocre. There really was only one option for food. As the Italian restaurant was not good at all. The Argentian restaurant was superb. Service was subpar. Especially if you did not speak Spanish. My friends had a hard time getting a drink etc. this seemed like a local getaway.
Stayed 4 nights in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 13, 2024
Dear Christine.I am sorry to know about your experience, we will carefully review your concerns with our Executive Chef.Thank you very much for your preference.

6/10 Okay

jose, ontario

Stayed 2 nights in Apr 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on Apr 13, 2024
Estimado José.Muchas gracias por su preferencia.Nos hubiera gustado saber sobre su experiencia.Reciba un cordial saludo desde Cancún.

10/10 Excellent

Xiomara Cuellar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited with my boyfriend for spring break. The resort wasn’t too crowded and had family and adult areas. The infinity pool for adults was a blast. Bartenders were friendly and it had easy access for the private beach. It was really fun
Stayed 4 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Apr 13, 2024
Dear Xiomara.I am very glad to know you had a great time with us, we wish we could serve you back in the near future.Warm greetings from Cancún!

10/10 Excellent

Jessica

Stayed 4 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Apr 8, 2024
Dear JessicaThank you very much for sharing your experience.We look forward to serve you again shortly!

4/10 Poor

Gautham

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check in took us about an hour standing in line.
Stayed 1 night in Apr 2024
Response from José P. Caballero. Guest service manager. on Apr 8, 2024
Dear Gautham.We are very sorry to read about that. We are working with our Reception Manager to improve our check in process.Warm greetings from Cancún!

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got an oceanview room and it was gorgeous. We didn’t get the all inclusive but did get the breakfast. Breakfast was delicious! International breakfast but a great variety of Mexican food. We knew we were going to venture out so that’s why we didn’t get the all inclusive. There is not a lot around the hotel to eat if you don’t want to eat at their restaurants for lunch/dinner. There is an Oxxo next to it and a 7-eleven across the street. We used the red busses to get around. Just let the driver know where you are headed and they’ll let you know when it’s time to get off. Be careful with the hotels elevators! They close really fast and don’t stop.
Stayed 4 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Apr 8, 2024
Dear Vanessa.Thank you very much for your preference and for sharing your recent experience at Emporio Cancún. We are currently checking the situation with a particular elevator.Warm greetings from the Mexican Caribbean!

8/10 Good

Tiffany

Stayed 7 nights in Feb 2024
Response from José P. Caballero. Guest service manager. on Apr 8, 2024
Dear Tiffany.Thank you very much for sharing your experience.We look forward to serve you again shortly!

6/10 Okay

Maylin J

O
Stayed 2 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Apr 8, 2024
Dear Maylin.Thank you very much for sharing your experience.We look forward to serve you again shortly!

4/10 Poor

Raul

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The buffet was poor and bad food i do not go back
Stayed 7 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Apr 8, 2024
Dear Raúl.Thank you for your preference.We will follow up with our Executive Chef.Warm Greetings from Cancún!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean resort. Cannot say enough about the wonderful, friendly staff! Great place to stay!
Stayed 10 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Apr 8, 2024
Dear Cynthia.Thank you very much for sharing your experience.We look forward to serve you again shortly!

8/10 Good

maite

Stayed 5 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Apr 21, 2024
Dear Maite.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

10/10 Excellent

Jennifer

Stayed 5 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Apr 21, 2024
Dear Jennifer.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

10/10 Excellent

fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an awesome ocean view from my balcony and the room was always very clean and food was very good. I was very impressed with the whole resort I will come back again
Stayed 7 nights in Jan 2024
Response from José P. Caballero. Guest service manager. on Mar 30, 2024
Fatima.It is a great pleasure to read comments as yours.We invite you to come back really soon.Warm greetings from the Mexican Caribbean.

10/10 Excellent

Adrianna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it ! Definitely will stay again
Stayed 4 nights in Jan 2024
Response from José P. Caballero. Guest service manager. on Mar 30, 2024
Dear Adrianna.We appreciate your preference and your rating.Thank you very much for staying with us.Sincerely!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well maintained and well staffed! The staff is friendly too.
Stayed 5 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 30, 2024
Dear Lisa.Thank you for your rating and your preference.We invite you to come back really soon.Cordially!

10/10 Excellent

Valeria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location! It’s paradise!
Stayed 5 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 30, 2024
Dear Valeria.Thank you very much for your comments and rating.Warm greetings from Cancún!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. No complaints at all. Well expensive a bit.
Stayed 7 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 30, 2024
Dear José.Thank you very much for your rating and for your preference.Warm greetings from Cancún!

4/10 Poor

Brianna

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 27, 2024
Dear Brianna.Some more information concerning your stay would have been appreciated.Warm greetings from the Mexican Caribbean!

8/10 Good

Michael Philip, Hendersonville

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Not enough staff in most places, expect lines (not long and they move fast, but always a line). Shower stall not very clean. Hard to get the hot water dialed in - hot is in the MIDDLE of the dial!!! Daily room cleaning was excellent (but one day was missed during our week long stay). Would go back, for sure!
Stayed 6 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 23, 2024
Dear Michael.I appreciate your preference and for sharing your recent experience.I am sorry for the negative aspects your experienced during your stay, we are already working to solve them and improve where necessary.Warm greetings from the Mexican Caribbean!

10/10 Excellent

sintia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on Mar 23, 2024
Estimada Sintia.Muchas gracias por su preferencia.Reciba un cordial saludo desde el Caribe Mexicano.Le invitamos a regresar muy pronto a esta su casa.

4/10 Poor

Joseph

Traveled with partner
Disliked: Staff & service
Overall would not recommend based on our experience. First off, this is a Spanish hotel, very little English is spoken and all of the menus are in Spanish, just FYI. Upon arrival, we were charged additional daily fees before they would allow us to check-in. We opted for the adults only swim-up ocean front suite. Unfortunately, the kids pool is right outside these rooms and noisy and kids are allowed anywhere on the property. The swim-up side is not private and a main walkway for the entire resort, so do not expect any privacy while lounging. There was ongoing construction which was noisy and frustrating when trying to rest. The worst part of the stay was that I stepped on a very rusty screw on the property, preventing me from using the pool and ocean for the second half of the trip. The hotel would not acknowledge this and accept any responsibility for the injury. Cell service and wifi was basically non-existent in our room / area. Overall a disappointing experience that could have been remedied, but the hotel chose to ignore everything. We can not recommend this property. Expedia was not able to help with the issues either, only stating at the end that they are just the booking agent and all issues are between us and the Spanish owners, even though we paid Expedia for the trip.
Stayed 4 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 23, 2024
Dear Joseph.First of all, thank you your preference and for choosing Emporio Cancún to spend your vacation time.The splash pool is on the back of the adultsrooms, not on a side, not at the front. We are very sorry we needed to work on that column, but it wasnt a big construction, still Iám sorry if it disturbed your resting time, we are always open to your request to spot it.We know you steped in a screw, and our security staff assisted you with the firs aid, and that we also offered you the doctor service without a charge and you refused to use it, also my Front Desk Manager set a request to Expedia to re imburse you the all inclusive portion of your trip for the last two nights. We are currently working to improve the internet service in this specific area of the hotel.Joseph, we do care about your experience and your comments, that is the only way to improve our products and services. Our Front Desk Manager checked you out, since you knew her already, she offered you additional assistance and nothing was asked or reply back.I do appreciate your comments and if need you still need additional asistance, please locate me at the Emporio Cancún.Warm greetings from the Mexican Caribbean.

4/10 Poor

Gloria Tavira

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on Mar 23, 2024
Estimada Gloria.Agradezco su preferencia y reciente visita a Emporio Cancún.Estaremos trabajando para poder alcanzar el máximo número de estrellas.¡Saludos cordiales desde el Caribe Mexicano!

6/10 Okay

Adria

Traveled with family
Disliked: Cleanliness
The staff were very friendly! The rooms were a little dirty. Nobody came to clean the second day. I called and they came right away. No shuttle service was provided. It was $85 for transportation to the hotel, and $85 back. The hotel had descent restaurants, but were very expensive for what they were. $35 for lunch buffet, $35 for dinner buffet adds up. It was just a 3 night stay, so we did not explore to much.
Stayed 3 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 21, 2024
Dear Adria.Thank you very much for sharing your recent experience at Emporio Cancún.We do not include transportation service in our rates, thats a complete different service in this hotel at least.Our food and beverages prices are based on a comparative made against other hotels and, we believe we are fine on those.Thank you again for your preference and warm greetings from Cancún.

2/10 Terrible

T'nya

Traveled with group
Disliked: Staff & service
The property itself was beautiful and some of the staff were very nice and helpful. The front desk workers, some managers, and supervisors were terrible and lacked communication with each other and with us throughout our stay. They acted confused and as if they couldn't do their job and made us pay for the consequences of their actions. We had to change rooms, the sheets on our bed were not clean, they did not offer us wash cloths, and kept giving us the run around on housekeeping, towels,etc. I will never be staying here again.
Stayed 4 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 21, 2024
Dear Tnya.Thank you very much for sharing your recent experience at Emporio Cancún.I do apologize for your impressions, we will work to improve our staff actions and reactions.Warm greetings from Cancún!

8/10 Good

Sabitry

Liked: Cleanliness, staff & service
Nice and friendly
Stayed 4 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 21, 2024
Dear Sabitry.Thank you very much for your rating.Warm greetings from Cancún!

10/10 Excellent

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on Mar 21, 2024
Apreciada Guadalupe.Muchas gracias por su calificación y por su preferencia.¡Reciba un cordial saludo desde el Emporio Cancún!

10/10 Excellent

crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and catererd to every need. They were helpful in giving me information and they went above and beyond to see us feel welcomed. Because of their outstanding service i plan to return and i will share my experience with family and friends so they can visit aswell.
Stayed 4 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 15, 2024
Dear Crystal.I am very glad to read about your recent experience at Emporio Cancún, also to know that our staff is always willing to give an extra mile to leave our guests ghappy during their stay.Thank you very much for your rating, we invite you to come back very soon.José P. Caballero. Guest service manager.

10/10 Excellent

Vivienne M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Settled a little back from the street and right on the beach, this gem has it in spades! Beautiful clean beach and swimming areas, impeccable restaurants and the rooms are amazing. The views were truly spectacular. My favourite are the staff, what wonderful kind amazing people. Thanks for having us!
Stayed 4 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 21, 2024
Dear Vivienne.First of all, tahnk you for the time you took to share your recent experience at Emporio Cancún.It is a great pleasure to read about your vacation time.You did capture the essence of our resort.Warm greetings from the Mexican Caribbean!

10/10 Excellent

Procoro

Liked: Cleanliness, staff & service, property conditions & facilities
First of all, I want to say thank you on behalf of my wife & I to Emporio Cancun for making our vacation so special, not only for the beautiful suite that we got perfectly seeing the ocean and hearing the waves each night and morning that made us relax even more. We could only say that this hotel met our expectations and beyond! A special thanks to Maritza our suite steward that was always so helpful & attentive in fulfilling our requests and by the way always surprising us with beautiful towel designs bringing a smile & joy to our hearts when walking into our suite!! Thank you Maritza for your hard work and thoughtfulness!! Also, we want to say thank you to Jackeline from BC Experience at Emporio Cancún for helping us planned all our adventures and always checking on us! In our travels we valued being received with a smile but in Emporio Cancun we received more than a smile and for that we are truly grateful!! Ps: just a suggestion it would’ve been nice to have breakfast à la carte in the restaurants and more accessible ice makers.
Stayed 10 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 15, 2024
Dear Procoro.I am very glad to read about your recent experience at Emporio Cancún, also to know that our staff is always willing to give an extra mile to leave our guests ghappy during their stay.Thank you very much for your rating, we invite you to come back very soon.José P. Caballero. Guest service manager.

8/10 Good

Franklin Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on Mar 15, 2024
Gracias por su preferencia.Le invitamos a regresar muy pronto.Saludos desde el Caribe Mexicano

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 15, 2024
Thank you very much for your preference.We cordially invite you to come back very soon.Warm greetings from the Mexican Caribbean!!

6/10 Okay

Javier

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I think you or the property need to be more clear on the description. We showed up expecting an all inclusive vacation and it wasn't! We had to pay extra for our meals. It was a very upsetting surprise.
Stayed 6 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 21, 2024
Dear Javier.Thank you very much for your preference and for sharing your experience at Emporio Cancún.I understand your point of view, but theres always a complete description on your room reservation. Our Sales department has being notified about the situation.We hope we can serve you back in the future.Warm greetings from the Mexican Caribbean.

2/10 Terrible

Edmond

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 27, 2024
Dear Edmond.I wished you would have shared more information.Thank you for your preference!

8/10 Good

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean, room was very clean and comfortable bed. Master room had a jacuzzi but didn’t use it. Should have done the All Inclusive as that is what I thought I purchased, food options are ok. Definitely enjoyed this property but beach was very rough but a beautiful view. They do have pools and slides for kids though.
Stayed 7 nights in Feb 2024
Response from José P. Caballero. Guest service manager. on Mar 15, 2024
Dear Henry.Thank you very much for your rating, we invite you to come back very soon.Warm greetings form the Mexican Caribbean.

10/10 Excellent

Eden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here at Emporio. We enjoyed the beautiful view and food as well! The hot tubs were a little chilly but overall we had a great time!
Stayed 3 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 15, 2024
Dear EdenThank you very much for your preference, we invite you to come back very soon.Warm greetings from Cancún!

8/10 Good

Guillermo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and service staff so professional. Reception check in was kinda of in a bad mood and didn’t feel welcomed by this person only. Other staff was so nice and welcoming.
Stayed 4 nights in Mar 2024
Response from José P. Caballero. Guest service manager. on Mar 15, 2024
Dear GuillermoThank you very much for your preference, we invite you to come back very soon.We have already analyzed your comment concerning the Front Desk people to make all necessary training for our staff members, I apologize for that.Warm greetings from Cancún!

2/10 Terrible

Angelica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When you book this hotel you have to triple check that your reservation is correct because the advertising of this resort is misleading, the customer service at the reception is terrible.😡
Stayed 6 nights in Feb 2024
Response from José P. Caballero. Guest service manager. on Mar 21, 2024
Dear Angelica.First of all, thank you for your preference for Emporio Cancún.I am very sorry to read about your reservation experience, this is aout of our hands, but our Sales Department is already checking the given page to analize and make the right changes to prevent this from happening again.Sincerely!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took the bus from there to other places to go shopping. We had a person helping with our luggage and he is the coolest! And explained how to move around the area. And the Bartenders, servers are so nice an efficient. My family had a great experience there!
Stayed 3 nights in Feb 2024
Response from José P. Caballero. Guest service manager. on Mar 15, 2024
Dear Karen.Thank you very much for your preference, we invite you to come back very soon.We are also, very proud of our staff, they really make a difference in our products and services.Warm greetings from Cancún!

8/10 Good

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from José P. Caballero. Gerente de servicio a huéspedes on Mar 15, 2024
Gracias por su preferencia.Le invitamos a regresar muy pronto.Saludos desde el Caribe Mexicano