Ratings based on 5,025 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2018
Repeat customers and we will be back in 7 weeks! Customer service is the best!
Comment from Hotel Management
Feb 21, 2018 by Pilar Tapia General Manager, Hotel Management
We are completely honored to read that your visit to Fiesta Americana Condesa Cancun was more than enjoyable and lived up to your expectations. We will be looking forward to your next visit, do not hesitate to contact us for any assistance in the future. Sincerely, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, NC

Posted Feb 18, 2018
Great hotel, great food, great location. Check in was a little slow. Booked ocean view room, walked in there and all I could see was palms. Went back to front desk and they told that was an ocean view room. Luckily next morning we were able to change rooms and got actual ocean view.
Comment from Hotel Management
Feb 20, 2018 by Pilar Tapia General Manager , Hotel Management
Thank you for sharing the wonderful experience you had at Fiesta Americana Condesa Cancun. Our main objective in this business is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. It is always a marvellous incentive to know that your efforts are being noticed. We look forward to having you back soon. Warm Greetings, Pilar Tapia General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from CT

Very nice for a week's stay in the sun.

Posted Feb 18, 2018
Pros: The pools were very nice. The variety and availability of food was very good. Staff was excellent!
Cons: Drinks were weak and poorly mixed. Both Margheritas and Pina Coladas were sub-par; wine choices were sparse and poor.
Location: Beach and ocean were excellent.
We very much enjoyed relaxing by the pools and the variety of dining.
Comment from Hotel Management
Feb 21, 2018 by Pilar Tapia General Manager , Hotel Management
Thank you for taking the time to share your comments on your recent stay at Fiesta Americana Condesa Cancun. I am glad to know that your overall experience was enjoyable, highlighted by the service our staff offered you. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every guest's complete satisfaction. We will be more than happy to be your hosts once again, please be sure to contact us for any pre-arrival assistance you may need. Sincereley, Pilar Tapia General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Feb 15, 2018
Pros: Staff
Cons: later pool hours
One of the best vacations my wife and I have taken.
Comment from Hotel Management
Feb 15, 2018 by Pilar Tapia General Manager, Hotel Management
We are completely honored to read that your visit to Fiesta Americana Condesa Cancun was more than enjoyable and lived up to your expectations. We truly appreciate all the positive remarks about our resort and especially about our staff. We will be looking forward to your next visit, do not hesitate to contact us for any assistance in the future. Sincerely, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Posted Feb 15, 2018
All the staffs so nice and friendly We enjoyed our stay. Zero complaints. Such a great vacation
Comment from Hotel Management
Feb 17, 2018 by Pilar Tapia General Manager , Hotel Management
Thank you for taking the time to share your comments on your recent stay at Fiesta Americana Condesa Cancun. I am glad to know that your overall experience was enjoyable, highlighted by the service from our staff. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every guest's complete satisfaction. We will be more than happy to be your hosts once again, please be sure to contact us for any pre-arrival assistance you may need. Sincereley, Pilar Tapia General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2018
Great food; wonderful beach; nice spa. Everything I needed for a short getaway.
Comment from Hotel Management
Feb 15, 2018 by Pilar Tapia General Manager, Hotel Management
Thank you so much for all the kind words in your review, it is very heartwarming to read such good comments concerning your recent stay with us. Our main objective is to achieve our guests satisfaction and exceed all expectations, and it is very motivating to read that we are on the right track. We will be more than happy to have you back very soon. Sincerely, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Redlands, CA

Had a great stay.

Posted Feb 13, 2018
We stayed four nights. The room was nice. Very clean. We enjoyed the elaborate deserts that were left on our bed each evening from their turndown service. We ate at the Italian restaurant two nights because it was so good. The waiters were friendly and the service was excellent. We had the breakfast buffet each morning. It was nicer than most motel buffets. The food was very good. All staff we encountered were helpful and friendly. We used the pool and the beach. The pool area was very nice and staff were always available to fulfill your requests. We would definitely stay there again.
Comment from Hotel Management
Feb 13, 2018 by Pilar Tapia General Manager, Hotel Management
Thank you for taking the time to share your recent experience. I am happy to read that your overall stay was enjoyable, and that you found our service up to your standards. Your feedback is very valuable to us, and we are continously working to improve our facilities and services in order to provide our guests memorable experiences. We look forward to your return, thanks for your valuable feedback. Sincerely, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NRH, TX

First-Class Stay All The Way!!!

Posted Feb 13, 2018
Pros: EVERYTHING! I have been to Cancun 4 times. Other hotels did not compare. We will DEFINITELY be back!! Keep doing what your doing!! : )
Cons: We stayed in Room 766. I work in the A/C business. System kept running, not cooling. Needs refrigerant.
Location: Perfect location! Hotel is set back off the road and very private. Large beach area as well! Dollar bus ride to go to Walmart or other shops.
I originally booked our stay at the Riu Palace Americas. After checking reviews over a period of several weeks, I decided to cancel the Riu due to negative reviews about the food, beds, as well as bedbugs. I read reviews continually for the FAC and decided to switch. Boy were we glad I did! My sister and I went to the FAC last week, Wednesday - Sunday. Not only was the weather perfect, but the hotel was as well! SERVICE was EXCELLENT at every turn! The Food was top-notch! Every single meal we had was outstanding!! The hotel itself was so clean and spotless at all times. There was a group of 350 guests there for their company function. We didn't even really realize they were there. All we could figure was that the Events Coordinator at Fiesta must be outstanding! They had tables set up on the beach one evening, center pool-side the next, etc. They did not interfere with our stay at all. We were able to eat at each and every restaurant without any wait time and the restaurants themselves were not crowded. We would like to recognize Juan Jose (J.J.) at Kalmia restaurant as well as Salvador at San Telmo for Exceptional Service! We will definitely be back!!! The only thing that we were absolutely appalled by was the ignorance of other guests as far as not tipping! If you can afford to stay here, the least you can do is give a buck or two to waitstaff, maids, bartenders, etc. These people work very hard for little money!
Comment from Hotel Management
Feb 15, 2018 by Pilar Tapia General Manager , Hotel Management
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. It is very heartwarming to read that the staff played such a great part in making your stay memorable. Our staff will be very happy to read your comments, it is always a marvellous incentive to know that your efforts are being noticed. Thank you again for all your kind comments. We are looking forward to your next visit, do not hesitate to contact us for any pre-arrival arrangements. Greetings, Pilar Tapia General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Memphis, TN

Loved this resort!!!

Posted Feb 12, 2018
Pros: Beautiful resort, plenty of food options, comfortable room, welcoming staff, and gorgeous beach.
Location: We thoroughly enjoyed the Aqua World boat ride/snorkeling trip!!
We escaped the cold for a VERY SHORT trip, and truly loved EVERY MINUTE. We'd return to the Condessa in a heartbeat!!
Comment from Hotel Management
Feb 13, 2018 by Pilar Tapia General Manager, Hotel Management
Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff. I will personally extend your special comments for their extraordinary performance. It is a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Once again thank you very much for wonderful review, we are looking forward to welcome you again at Fiesta Americana Condesa. Warm Greetings, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2018
Pros: Very nice staff and good food!
Cons: The room temperature and humidity.
Location: Lots to do.
Very nice resort and friendly staff. We had a good experience.
Comment from Hotel Management
Feb 13, 2018 by Sincerely, Pilar Tapia General Manager, Hotel Management
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. We are looking forward to welcome you back on many future occasions, which we will be happy to make very special for you. Sincerely, Pilar Tapia General Manager