Ratings based on 4,764 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from fl

Beautiful.

Posted Oct 19, 2017
Hotel was beautiful. Staff was amazing. Jj from breakfast was awesome and took great care of us. The bartenders were all friendly. Only thing was we went on a bachelor party, and this hotel is pretty much shut down by 10pm. So I would recommend to families, but younger crowds that like to party or just people that like a night life need to go somewhere else!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Great!! We will tell other about our good time.

Posted Oct 17, 2017
Pros: Food options
Cons: Front desk was hard to find on the first walk in.
Location: We went off the resort a few times but really didn't have too.
Staff was great, pool side bar was outstanding, didn't feel at pressure at all during the trip
5 out of 5
Recommended
for Everyone
by A verified traveler from kansas city

Fiesta american condesa

Posted Oct 17, 2017
Excellent hotel..beds are so comfy..and pillows...the staff is what makes it!!!! They go above and beyond ..beautiful views of ocean.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Fantabulous and Beautimous!

Posted Oct 16, 2017
I was invited to vacation with a set of friends who have visited Cancun and reserved Fiesta Americana Condesa on each of their 3 visits. It is by far one of the most accommodating hotel resorts I have ever had the pleasure of staying and feeling totally satisfied. There was construction going on daily and it was barely noticeable. The staff is so friendly and professional it is AMAZING! Kind and support no matter how small the request! My daughter and I are considering a trip back to this jewel of a resort for New Year’s! Well done FAC! Well done!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly sfaff and close to the beach.

Posted Oct 15, 2017
My experience was great the staff We are really friendly. The restaurants were incredible the food was great and reservation wasn’t required for all restaurants
4 out of 5
Recommended
for Everyone
by A verified traveler from fort lauderdale

Great place to relax

Posted Oct 14, 2017
Only bad thing I can say is that common areas and some restaurants don't have AC and you can't enjoy because how hot it is
Comment from Hotel Management
Oct 15, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you very much for your review and for mentioning so many positive elements you have experienced at Fiesta Americana Condesa. I would also like to clarify that even though the concept of the Resort is of open architecture that does not allow for A/C at the lobby, our business center, deli and convention center are air conditioned and available for any guests that would like to use their computers while taking a break from our wonderful Cancun weather. We are looking forward to welcome you back and make every effort to exceed your expectations. Sincerely, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, Puerto Rico

Posted Oct 12, 2017
Wonderful Hotel stay Saff cleanist over all everything is great
Comment from Hotel Management
Oct 15, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you very much for taking the time to write such a detailed review of your recent experience at Fiesta Americana Condesa Cancun. One of our greatest objectives is to exceed our guests expectations with the quality of the service we provide, the variety of the food and the cleanliness of the Hotel Grounds. It is very rewarding to know that our efforts are being noticed, thank you as well for the feedback you have so kindly shared, we will be working on every single one of them in order to achieve our guests complete satisfaction. It will be our honor to have you back soon, please do not hesitate to contact us for any pre arrival arrangements. Warm Greetings, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
Pros: Location is great. Only 20 minutes shuttle ride from the airport. Our server Heilberto at the buffet restaurant was excellent.
Cons: Late night entertainment after 10pm
There are a group of 7 that have been going to different resorts as a group for the last 8 years. We have been to resorts in Playa Del Carmen, Talum, Puerto Morales and Cancun. This by far is the best one by far. The staff is extremely friendly, the resort is very clean, the food was excellent and the drinks were always full.
Comment from Hotel Management
Oct 15, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you very much for sharing your recent experience at Fiesta Americana Condesa Cancun. I am pleased to know you enjoyed our personalized service and entertainment options.I will personally extend your special comments to Heriberto for his extraordinary performance. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcome you back. Do not hesitate to contact us for any pre-arrival arrangements. Greetings, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Great experience

Posted Oct 11, 2017
We were treated fabulously. We were given a wine bottle and VIP checkin. Great restaurants and service at the bars. Ivanova and Juan in lobby bar were great. Miguel from outside, greeter, was awesome. We had a great ocean view from our room. Extra special experience was getting to release newly hatched turtles into the sea. We will definitely be returning to Condesa.
Comment from Hotel Management
Oct 15, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you very much for your great review and especially for your kind comments about our staff, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. I will certainly share your comments with our staff . For us is really important the opinion from our guests and is heartwarming to realize that our dedication is in the right path, as our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services. I am looking forward to welcoming you back to Fiesta Americana Condesa Cancun. Best regards, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from houston TX

Staff is great

Posted Oct 11, 2017
Our stay here was just perefect! The food was delicious, the room was spacious and clean! The staff was just amazing from Salvador at the Argentinian restaurant to the entertainers Lupita and Freddy!
Comment from Hotel Management
Oct 15, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you for qualifying our services so highly, it's truly our pleasure to know that your stay with us was excellent. I'm very grateful for your comments about the work of our team members; let me assure you that this kind of recognition has a very special meaning to us as a team. I will personally extend your special comments toLupita and Freddy for their extraordinary performance We all are looking forward to this special honor of welcoming you back to Fiesta Americana Condesa Cancun. Sincerely, Pilar Tapia General Manager