Ratings based on 4,731 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Houston

Less than expected from an all inclusive resort

Posted Sep 24, 2017
Pros: very attentive service staff both in restaurant and lobby bar
Cons: Front desk check in personnel definitely needs to have more training in dealing with guests and explain upgrade procedures, etc.
Location: very secluded
Upon arrival and check-in by an unfriendly reservation clerk the evening of Sunday, Sept 17th, we were ushered to the 'concierge' who was supposed to tell us about the hotel facilities. He did, but beyond that he also tried to set us up for their vacation club (time share concept). We had reserved a garden view room which turned out to be anything but. It faced the wall of the restaurant across. The room itself was on the bottom floor and very nice indeed, but there were no patio chairs on the miniscule patio. In fact the odd thing was that our room was the only one in the row of rooms that had no chairs and a small table to relax on the patio outside. We went to see the reception clerk to see if we could change the room but his only comment was that the room had been assigned to us and there was nothing he could do. He didn’t even suggest an upgrade at that time. Only after I told him that we would check out the next day and conferring with his manager, did he offer an upgrade of generally 75 USD per day for a reduced rate of 50 per day. I asked to speak to the manager myself and conveyed to her that we would stay just one night, checking out in the morning. The manager wasn’t interested either it seemed in our situation. The staff at the restaurant and bar all were very courteous, service oriented and extremely attentive. The selection of the buffet is very limited and less than what we are used to from other Cancun all inclusive resorts
5 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, Texas

Posted Sep 24, 2017
Wonderful! Loved the beach, the food, the amicable staff!
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Nice resort

Posted Sep 23, 2017
The resort grounds are very clean and there is always a shady spot somewhere. The food was fantastic - a lot of variety with all of the restaurants and the amazing breakfast buffet. Access to the beach is perfect with large chairs and towels available. Relaxed atmosphere and really fantastic employees. Juan Jose is a gem. His attentive service and friendliness is second to none! Blended drinks are perfect for sipping all day in the pools.
5 out of 5
Recommended
for Couples
by A verified traveler

Nice, fun place

Posted Sep 20, 2017
Pros: clean, fun, good staff
Location: Located right on the beach, has parasailing, boat tours, and jet skis right across the road.
Nice, clean place, staff was friendly and helpful. Food was good. Would definitely go back.
Comment from Hotel Management
Sep 20, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you very much for this kind review of the time you spent with us. I’m delighted to learn from your review that every expectation was met and the services, the pools, and the activities made your vacations so memorable. will share your great comments with Israel for his great service. Thank you for your preference and we hope to see you back very soon. Sincerely, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Excellent Hotel!

Posted Sep 19, 2017
I have been in other fancy and expensive hotels in Cancun but for the price I paid this hotel was the best so far! The food was delicious and services was great!
5 out of 5
Recommended
for Everyone
by A verified traveler from massachusetts

I have the best time, every thing was as I expecte

Posted Sep 16, 2017
The hotel is excellent the food, location, the staff was the best friendly ,and helpful i will comenack again I loved it, also recommended to my friends i have a fantasticvacation
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey USA

Very nice hotel and rooms.

Posted Sep 15, 2017
Very nice hotel, attentive and amazing staff from check-in to check-out. Even helped me call the transfer service I booked when it didn't show up! Food was great, no hassle with reservations in different restaurants. Very short walk to the beach. Beach had some seaweed but not too bad. Grounds were kept clean. Will definitely go back
Comment from Hotel Management
Sep 20, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff and the food, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are looking forward to welcome you again. Sincerely, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Unbelievable

Posted Sep 15, 2017
My wife and I celebrated our 30th anniversary. By the recommendation of another family member we booked a 9 day stay at The Fiesta Americana Condesa. What an unbelievable stay we had! The moment we stepped out of our vehicle we where greeted by the excellent staff and through out the trip all the staff through out the hotel were exceptionally gracious and helpful with anything we need. I can't say enough about this hotel and their staff! I highly recommend it!
Comment from Hotel Management
Sep 20, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you so much for all the kind words in your review, it is very heartwarming to read such excellent comments concerning your recent stay with us. Our main objective is to achieve our guests satisfaction and exceed all expectations, and it is very motivating to read that we are on the right track. We will be more than happy to have you back very soon. Sincerely, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ca

awesome hotel..

Posted Sep 14, 2017
best ever i loved it definitely i would go back again and enjoy the food
Comment from Hotel Management
Sep 20, 2017 by Pilar Tapia, General Manager , Hotel Management
Allow me to express my sincere appreciation for writing about your recent experiences with us. Comments like yours are a source of great motivation, as we can see our hard word reflected in satisfied customers. We are looking forward to welcome you back to your home away from home. Warm Regards, Pilar Tapia General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

On the beach and a quality hotel

Posted Sep 13, 2017
With its own beach and large pools this was a great holiday hotel. The food was excellent and there was a choc of restaurants all inclucive
Comment from Hotel Management
Sep 20, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you very much this detailed review and especially for your kind comments about our staff, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. There is always room for improvement, and your feedback is greatly appreciated as it helps us pinpoint the areas where we can improve in order to provide the highest standards in the service we offer. We hope to have you back soon. Greetings, Pilar Tapia General Manager