Ratings based on 5,223 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New Jersey

Nice hotel no night lift. Should of told us thRe u

Posted Apr 27, 2018
Restaurant closed for renavation. Booked on steak. House.. No night activity. Nothing to do, when to our rooms very disappointed
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Best staff and delicious food!

Posted Apr 26, 2018
Honestly, I didn’t know what to expect since I read many reviews and booked based on that. I was very surprised with this hotel. All the staff was very friendly and always had a smile on their face. And the food was surprisingly good for an all inclusive. The seafood was very good and I loved all the food options they had. Our favorite lunch spot was La Cevichera, they had delicious fish tacos and tostadas. We also enjoyed some delicious crapes and ice cream every night after watching the nightly entertainment. This hotel was the perfect spot for a family, my 3 and 5 year old enjoyed their stay and I was happy they had so many activities for them. We will definitely be coming back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Cancun Vacation

Posted Apr 26, 2018
Pros: Staff is so caring, friendly and conscientious.
Fantastic Cancun vacation. Staff was superb! Hotel is in a great location. Food and beverages were perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Posted Apr 24, 2018
Excellent staff, clean environment, good amenities, just one thing that should be reviewed: need more restaurants.
Comment from Hotel Management
Apr 25, 2018 by Pilar Tapia General Manager , Hotel Management
Thank you very much for your review and for mentioning so many positive elements you have experienced at Fiesta Americana Condesa. I am pleased to know you enjoyed so many aspects of your stay, highlighted by our service. We hope you do give us the honor of being your hosts for your next vacation, we will be expecting to hear from you before your arrival for any assistance you may need. Warm Greetings, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from America

Delicious restaurant and great sea

Posted Apr 23, 2018
We enjoyed Hotel life with all inclusive. The restaurant here was very delicious and satisfied. I ordered dessert with room service, and it was a very satisfying. It is regrettable that there was no bathroom in our room(our room has only a shower). It was so beautiful that I never saw the ocean and enjoyed swimming even though Red Flog....
Comment from Hotel Management
Apr 25, 2018 by Pilar Tapia General Manager , Hotel Management
Thank you for taking the time to share your comments on your recent stay at Fiesta Americana Condesa Cancun. I am glad to know that your overall experience was enjoyable, highlighted by the service and food that we offered. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every guest's complete satisfaction. We will be more than happy to be your hosts once again. Sincereley, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Repeat Guest

Posted Apr 23, 2018
We have been to FAC 6 times, we often meet guests who have visited multiple times. The hotel, rooms, grounds and pools are well taken care of, they are always updating and improving. Buffet and specialty restaurants are great, no reservations required, this year they changed the dress code (men can wear shorts). The staff is exceptional, they have longevity as well, happy to work for FAC. Fernanda, JJ, Andre, Ely, Jose, Uri and everyone at FAC are first class!
Comment from Hotel Management
Apr 25, 2018 by Pilar Tapia General Manager, Hotel Management
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. Thank you for the warm words regarding our staff, service, food and general atmosphere, which we try to provide to our guests.We are looking forward to welcome you back on many future occasions. Sincerely, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

We were in paradise. Beautiful resort.

Posted Apr 23, 2018
Pros: GREAT SERVICE AND VERY CLEAN!
Cons: N/A
Location: Well my friend and I stayed on the resort. There was no reason to leave. Everything was there!
My friend and I were treated like royalty. The food was excellent! Great chefs! The staff was very friendly and hospitable. My mom gave this trip to me as a gift for my birthday. So I made reservation when I checked out to bring my mother here for her birthday. She will love this place! The beach is so beautiful and very clean.
Comment from Hotel Management
Apr 25, 2018 by Pilar Tapia General Manager , Hotel Management
Please accept my sincere gratitude for taking the time to write about your recent experience at Fiesta Americana Condesa.motivated by the service and the impact that our staff has had on your vacations. I am confident that your comments will come as great motivation and joy for all our staff, as we strive daily to impress each of our guests. Thank you for your loyalty as well, we plan on working each and every day in order to improve and prepare to exceed your expectations the next time you visit. Warm Regards, Pilar Tapia General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Great location, great pool and nice beach.

Posted Apr 21, 2018
Enjoyed our stay. Went for a week with 4 kids, 14-8, and there was something for everyone. The pool area is beautiful and was never too crowded. The beach was clean and offered a nice break from the pool. The surf is fun if you are ok with getting tossed around a bit. The food was good and there were plenty of options. The staff was friendly and we had some really nice wait staff who went above and beyond (Salvador 👍). The only negative was the hard sell for the vacation club. Just avoid any 'breakfast meetings' and know there's nothing for free...great family resort!
Comment from Hotel Management
Apr 25, 2018 by Pilar Tapia General Manager , Hotel Management
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. I have no doubts that your review will be of a great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. We hope you come back soon, the sun and the pool will be waiting for you! Regards, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Posted Apr 21, 2018
Wonderful, clean hotel with friendly staff and beautiful restaurants and facilities. Pool and beach were so relaxing and activities a lot of fun. Plan to go back next year!
Comment from Hotel Management
Apr 25, 2018 by Pilar Tapia General Manager , Hotel Management
Thank you very much for your review. I am pleased to know you enjoyed so many aspects of your stay, highlighted by our service and quality in the Restaurants. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcome you back. On behalf of all the staff at Fiesta Americana Condesa. Warm Greetings, Pilar Tapia General Manager
1 out of 5
by A verified traveler from atlanta ga

Horrible managements

Posted Apr 19, 2018
My first time into Cancun. 3 night stay with inclusive package free food and alcohol beverages $850 person for bachelor party. 1st night We sat at bar and order 1st round shots, then second round we order, the bartender stop us from drinking because they said we drink too much. they gave us water instead. Very insulting. Reported to the manager. he(manager) even threaten to call police on us. Saying if we don’t stop(drinking and complaining). We will be arrested.... be aware of that. Will not go back to that fiesta Americana resort again.
Comment from Hotel Management
Apr 22, 2018 by Pilar Tapia General Manager, Hotel Management
I would like to thank you for taking the time to write on Expedia about your experience of your recent stay at Fiesta Americana Condesa Cancun. We have been recognized by almost all of our Expedia followers as one of the hotels with the best staff in Cancun. I regret that service received during your vacation did not live up to the expectations. I can assure you that every constructive criticism you’ve shared with us has been taken very seriously by our team in order to keep standards expected by our guests on the highest level, ensuring your satisfaction. Hopefully you will give us an opportunity to host you in the future. Best regards Pilar Tapia General Manager