Ratings based on 4,847 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

return to paradise

Posted Dec 12, 2017
Think of being in paradise where you are surrounded by well wishers, friends, perfect weather, great food, great accommodations. This is what the condesa is to us. When we pack and leave for the condesa we think we are going to paradise and guess what, we arrive there.
Comment from Hotel Management
Dec 12, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you very much for your review and for mentioning so many positive elements you have experienced at Fiesta Americana Condesa. I am pleased to know you enjoyed so many aspects of your stay, highlighted by our service. I will personally extend your special comments for their extraordinary performance. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcome you back. Do not hesitate to contact us for any pre-arrival arrangements. Warm Greetings, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Homewood Illinois

Vacation

Posted Dec 11, 2017
Wonderful staff! Great Food! 10 restaurant's!!!!! Great entertainment, FAST, SPEEDY ROOM SERVICE!! Staff checks on you often, such as for towels, restocking mini bar, & cleaning room!! I will return to this resort!! I came back at 4am could barely make it to room, the bell man practically helped carry me all the way to my room!!! Lol!!! Amazing SERVICE! Beautiful Resort!! Exceeded my expectations!!
Comment from Hotel Management
Dec 12, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you for sharing the wonderful experience you had at Fiesta Americana Condesa Cancun. Our main objective in this business is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. It is always a marvellous incentive to know that your efforts are being noticed. We look forward to having you back soon. Warm Greetings, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ocala, Florida

40th Anniversary-Renewal of Wedding Vows

Posted Dec 10, 2017
First time to Cancun. Love it and it won’t be the last time. Already making plans to go back. We went their with our children to renew our 40th Anniversary Vows. It turned out wonderful thanks to all the great help from Lucille. Everyone there was pleasant and very helpful. A special thank you to Armando, who was the first person we met when we arrived at the hotel. He was kind and very helpful throughout our stay. The hotel is blessed to have a worker like him. Thank you Fiesta Americana Condesa for an awesome time😄👍
Comment from Hotel Management
Dec 11, 2017 by Pilar Tapia, General Manager , Hotel Management
Allow me to express my appreciation for taking the the time to share your review about your recent stay with us. We are honored to have been your hosts and I am glad to read that you overall experience was very enjoyable. We take pride in being able to provide our guests with memorable experiences and a genuine caring service. I will personally extend your special comments to Lucille and Armando for their extraordinary performance.Thank you again for your kind comments, we hope to have the pleasure of seeing you back soon. Greetings, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

A wonderful stay

Posted Dec 8, 2017
Our ocean front room was very comfortable, the hotel staff was extremely helpful, the food was very good.
Comment from Hotel Management
Dec 11, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you for taking the time to write such a great review and for your loyaty. It is a pleasure for me to know that your experience at Fiesta Americana Condesa Cancun exceeded your expectations; our number one priority is to make every guest experience exceptional and unique as it can be. We appreciate your kind comments, We are looking forward to welcome you back again and make every effort to exceed your expectations. Sincerely, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from naples, fl

Posted Dec 8, 2017
Great hotel, amazing service. We are both very happy!
Comment from Hotel Management
Dec 11, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff. We are looking forward to welcome you again at Fiesta Americana Condesa. Warm Greetings, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, CT

Exceptional Hotel!

Posted Dec 7, 2017
Pros: The Staff, quality and variety of food. The cleanliness and flow of the facilities. Mexican show. Cascade style shower, perfect for my 6.4” husband.
Cons: Influence resorts to maintain the beach clean and join the recycle program. Straws and plastics are left by. Cancun deserves to be taken care of.
Location: Great location. Two shopping malls 10 minutes away. You can also book different activities and excursions at the hotel.
Second time at this hotel. A visit to Cancun must be a visit to Fiesta Americana Condesa Breakfast buffet is wonderful. Chef Carmen has flavorful options for everyone. The presentation is outstanding. Julieta's omelets, her fluffy pancakes and the toppings are terrific. Ana’s quesadillas are excellent. Well done ladies, thank you! At the Cevicheria, Rodolfo, Efraim, Lindo and their team make the delicious seafood and view even more enjoyable. Food at the grill is a must try. Chef Josue and his team are always upbeat. Pool bar is a great place to hang out. Pedro and Juan thank you for your friendliness and skill. The exercise and Zumba lessons are a lot of fun. Uriel, Enrique and Xavier keep up the good work. Participated in the sushi and Margarita lessons. Chef Miguel, Itzel and Nemias. I'm glad I joined you. Dinner at Kalmia. Chef Miguel Zacarias made a French themed buffet. Loved every single dish. The Coq au Vin was second to none and I was in Paris earlier this year. Amazing desserts, have a slice of cake or any tartlet and ensure sweet dreams. Thank you, Chef Miguel. At Kalmia talk to maître d' Fabian he has true passion for his job. Book a massage. Alejandra is awesome. Big thanks to our waiters some of them: JJ, Angel, Eduardo, Arle and Jorge. To Brenda for bringing fresh made ice cream, Victor for keeping the pool area tidy and our wonderful housekeeper. Cancun is a breathtaking place so just go and stay at the Fiesta Americana you will not regret it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2017
The hotel reviews are very nice. The hotel staffs are very nice and friendly. Will recommend this hotel to families and friends.
Comment from Hotel Management
Dec 7, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you very much for sharing with us this generous review about our work and our services, it's a great pleasure to know that your overall experience was enjoyable, highlighted by our Restaurants and the Service you received from our staff. i will share your comments with our staff for their extraordinary performance, comments like yours motivate us to keep up the hard work in order to achieve our guests complete satisfaction. We all are looking forward to this special honor of welcoming you back to Fiesta Americana Condesa Cancun. Sincerely, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Posted Dec 7, 2017
Great hotel, great restaurants, service was excellent, only con, check-in was very slow.
Comment from Hotel Management
Dec 7, 2017 by Pilar Tapia, General Manager , Hotel Management
Thank you very much for taking the time to share your recent experience at Fiesta Americana Condesa. I am happy to read that your stay was enjoyable, highlighted by our restaurants and service. I am sure that your comments will be a great source of motivation for our staff, it is always heartwarming to know that your hard work does not go unnoticed. We will be honored to be your hosts once again, please do not hesitate to contact us for any assistance you may need. Warm Greetings, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Will go back!

Posted Dec 6, 2017
Exceptional service! Excellent food and overall my stay. Will definitely go back !
Comment from Hotel Management
Dec 11, 2017 by Pilar Tapia, General Manager , Hotel Management
Accept my sincere appreciation for the kind comments you have shared with the Community. I am very happy to know that we were able to exceed your expectations and that you were pleasantly surprised by the warmth and quality of the service we offer. We are looking forward to welcome you back to your home away from home and make every effort to exceed your expectations. Warm Greetings, Pilar Tapia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida - USA

Outstanding Hotel in Cancun

Posted Dec 6, 2017
Pros: Friendly staff, excellent food, drinks, and massage services
Cons: The Argentinian restaurant San Telmo needs improvement with the food and staff service. The staff refused to accommodate tables for 11 of us.
Location: We went to the Tulum ruins but not much to see there.
Outstanding hotel in Cancun Mexico with an excellent staff and service. One of the unique hotel I have visit in many years. The food is very good at the Italian restaurant (Rosato) as well as all others such as the Calmia which serves different types of plates. The other one I liked is the EL Mejicano...excellent Mexican food. The bars around the pools are first class with premiums drinks. I need to thank all their staff for an excellent job during our stay. Special thanks to: Victor Manuel - great services with accommodations around the pool. Pedro Montero and Rodolfo - bartenders and serving a great Ceviche...you need to try this bar by the pool. Rebeca Vargas - house keeper with a five stars service. THANK YOU ALL
Comment from Hotel Management
Dec 6, 2017 by Pilar Tapia, General Manager , Hotel Management
Allow me to thank you for the time you spent writing this wonderful review of Fiesta Americana Condesa Cancun. It great to read that we have surpassed your expectations and that you went home more than satisfied with your experience. Comments like yours motivate us to continue the hard work in order to obtain great experiences for our guests. I'll personally check out "San Telmo", our service will improve. We look forward to having you back soon. Greetings Pilar Tapia General Manager