Ratings based on 609 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from California

First night disappointment

Posted Oct 20, 2017
Pros: Location
Cons: Train there staff better
Location: There some stores near by. Some good restaurants withen a walking distance.
Arrived hotel at night.Had reservation to what I understood was a junior suite with a sea view. I asked the staff who assigned the room for what kind of view I have. They said it's a partial see view because only larger suites have full sea view. That turned out to be a lie. In the morning, I opened the balcony and it was a surprise. Not a very pleasant one. I saw the ugliest view I ever seen from any hotel I stayed before. I saw the roof of the buiding next door with it's ugly tar sheets cover. At the far distance was the partial sea view Went to complain at the front desk around 9 AM and I was told I have to wait till 3PM to see what other room is available. I sounded like a brush off which I didn't like. That's when I asked to see the manager. A supervisor showed up and told me there will be another room with a better view available at noon. I requested to see the room first and he showwed it to me. It was the same size as the junior suite I had wih a full sea view. So my check in started with a lie from the front desk staff. They moved me at noon to what I supposed to have from the first night. Beside this unpleasant experience, The telephone operator did not answer the phone all the time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cedar Rapids, Ia

Nice hotel on the Beach.

Posted Oct 18, 2017
Pros: Very few people at the pool, did not have to fight for beach chairs.
Cons: Make the hot tub easier to get in and out of.
Location: It was close to a lot of places and if not buses stopped right in front. Nice little restaurant across the street to eat at (Mr Gory's).
Under construction in to many places at once. Front entrance was started the day we checked in. The swim up bar and I think it was the beach restaurant. Other than it was a nice hotel. Right on the main road and easy to get from place to place.
2 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Posted Oct 16, 2017
I was very disappointed because the Hotel was under construction and the pool restaurant and bar were closed. I think Expedia should let us know when the Hotel is under construction. I’m sure when there done remodeling the Hotel will be beautiful. My room was very nice and the view. Like I mentioned before the only bad thing it was that they were under construction and that makes it uncomfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from C C, Texas

Great staff.... Great Location

Posted Sep 20, 2017
Staff is wonderful! Property is in the middle of everything!
Comment from Hotel Management
Sep 30, 2017 by General Management, Hotel Management
I would like to thank you for taking the time to share your experience. We are glad to know that our service and location made more pleasant your last vacations. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
3 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Nice hotel

Posted Sep 17, 2017
The hotel is nice but the check in needs work, to slow after traveling all day to get there. I would recommend to anyone.
Comment from Hotel Management
Sep 30, 2017 by General Management, Hotel Management
We appreciate you taking the time to share your feedback. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Excellent customer service

Posted Aug 26, 2017
I was very pleased with my stay . All staff very friendly and helpful. Definetily plan to go back.
Comment from Hotel Management
Sep 5, 2017 by General Management, Hotel Management
I would like to thank you for taking the time to share your experience. We are glad to know that our services fulfilled your expectations. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Excellent hotel

Posted Jul 8, 2017
Very friendly and accommodating staff. Very clean and up to date hotel.
Comment from Hotel Management
Sep 5, 2017 by General Management, Hotel Management
We appreciate you taking the time to share your feedback. We are glad to know that you had a nice experience and our service did please you. We look forward to having the opportunity of serving you again. General Management Fiesta Americana Villas Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from CA, USA

Hotel is right on the beach and close to all

Posted Jul 7, 2017
The hotel is located in a busy area close to all night clubs in Zona Hotelera, the hotel is small, staff is very good but the hotel has a lot of small issues like our hot tub did not work in room, very little water pressure, not enough hot water, but other than small details the hotel is great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing service from everyone

Posted Jul 1, 2017
Came for a honeymoon ceebration, we got more than we expected. They made our experience perfect!
5 out of 5
Recommended
for Families
by A verified traveler from Los Angeles

Good for families

Posted Jun 29, 2017
Pros: The staff is very efficient and polite.
Cons: We arrived at 8:00 am and had to wait until 3:00 pm. They should have an area where travelers can rest for a while, not just the lobby, while they wai
Location: Location is great. It has a nice beach and you can take the bus to downtown for less than a dollar
This is the second time that we have stayed at this hotel. This time we took our grandkids and they had a great time. I want to mention one of the doorman, who provided me with an umbrella everytime I went to the store. His partner, kept checking on our room's availability. These two gentleman are an asset to any hotel