Ratings based on 1,573 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Posted Aug 7, 2017
We had a pleasant stay, the staff were wonderful, rooms comfortable, food delicious. The only one complaint would be the lack of parasols and the taste of the cocktails were awful as nothing contained fresh fruit/juice it was all syrups. I still think it was definitely value for money! Thanks!
4 out of 5
by A verified traveler from guatemala

Big hotel in front of the beach

Posted Aug 4, 2017
The wifi was terrible and the hotel needs an update. The staff was very friendly and there's a lot of options of things to do with kids. The food was ok.
Comment from Hotel Management
Aug 8, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We are glad your overall stay was good and you enjoyed the service from our staff and the activities for the kids. We appreciate the feedback regarding wifi and the updates needed at the hotel, we have sent them to our Management. Best Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel

Posted Jul 28, 2017
Pros: The View to the beach.
Cons: Remodeling some areas.
Location: NA
The hotel can use a little update!!! The rooms are clean but the hallways need to be clean more often. I do Understand that is a lot of people but needs to be more cleaner. Love the view of the hotel and the food was great.
Comment from Hotel Management
Aug 3, 2017 by Hoteles Solaris de México, Hotel Management
Thank you so much for choosing us and sharing your comments with us. We personally read and address all of the inconveniences stated on the comments we receive. Please rest assured we will forward your comments to the departments in charge for immediate follow up. Your satisfaction is always the most important for us. We hope to be honored with your visit once again in a near future. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2017
Good for Kids however room isn't so save for kids. I was mainly concerned with the bathing situation. You would think that for being a child friendly resort they would have an actual bathtub. No.. I had to bathe my baby in my arms and the humidity and steam made the floor extra slippery. Found ourselves having to out towels all over the floors just to be safe.
Comment from Hotel Management
Aug 17, 2017 by Hoteles Solaris de México, Hotel Management
We appreciate you taking the time to review your recent stay. We truly value all of our guests and appreciate the feedback you are sharing with us regarding the bathing situation. Rest assured that we have shared your feedback with the corresponding departments and we're taking the necessary measures to improve future guests' experiences Best Regards,
5 out of 5
Recommended
for Families
by A verified traveler from St. Louis, MO

Great resort, beach & price - fantastic staff!

Posted Jul 21, 2017
Pros: Truly the staff is their shining star - they work so hard and are so kind. Food was very good, area of Cancun was beautiful.
Cons: More beer variety (XX Equis Amber???), restock on fridge in room was not consistent and they won't give you a can of soda if your fridge is empty.
Location: The beach is amazing - it is really one of the best I have seen. We went to Xel-ha and highly recommend, also parasailed. Mostly stayed on resort.
We selected Caribe based on reviews and it did not disappoint. Family of 4 with our 2 sons - 10 & 14. The hotel staff alone make the trip worthwhile - everyone is so nice and goes out of their way to make your stay better. Big thanks to Dave, Palistina, Rosa (backoffice), Daise (room attendant) and so many waiters/waitresses! The beach is beautiful and the water is a color you cannot even describe. We were so lucky to be there while the sea turtles were laying eggs - wish more humans were respectful of this - but the staff tried to keep flash photography down. The room was a bit small, but who goes to Cancun to sit in a hotel room? All amenities were very nice in the room, loved the bath robe & slippers. Food was very good, great variety. Drinks were ok...they had call alcohol which is great, but the cleanliness of the glasses is always sketchy. I wish they could do a better job and not put a dripping glass up for refill. Pool was very nice - it is quieter than the party resorts and allowed for families to just chill. Overall for the price - this is an excellent choice for a family or couple.
Comment from Hotel Management
Aug 19, 2017 by Hoteles Solaris de México, Hotel Management
We are so glad to receive your very positive comments, we work very hard to have everything perfect for our dear guests and therefore appreciate your recognition to our efforts. We are very proud about the customer service offered by our staff members, they're truly hardworking people who deserves the recognition, thank you for pointing that out. We will keep improving everyday to always surpass your satisfaction during each visit. Thank you so much for choosing us, please come back soon! Best regards,
2 out of 5
by A verified traveler

Will not stay at this hotel again.

Posted Jul 21, 2017
Pros: The pools and beach area.
Cons: Staff could be more friendly and act like they are glad that you chose their hotel.
We did not feel like "guest" - more like they were doing us a favor. Our room was terrible. There was a big gap at the top of the door which may have been a cause of the extreme mustiness. Hotel was full so could not change rooms. Food was just okay. My husband only drinks Smirnoff vodka and he found that the hotel was putting another brand of vodka in the Smirnoff bottle. Drinks were very weak and they only had one size glass. The hotel was big on trying to get you to sign up for the Time Share which we did not want any part of. They did not like that at all. Also, you have to wear a plastic wrist band the whole time so that you can use the hotel amenities. The color of the wrist band states your status. The only things that I found that were very nice were the pools and the beach.
Comment from Hotel Management
Aug 17, 2017 by Hoteles Solaris de México, Hotel Management
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the hotel that need updating. Our staff is constantly working to enhance our property but we do know there is still a long way to go, please be sure we will continue working to improve all areas and hope you give us another opportunity to serve you again and see all our upgrades, thanks for your comments! Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

all around all inclusive, convenient, beachfront.

Posted Jul 16, 2017
loved the staff! it's convenient, beachfront, daily/night entertainment. excellent food! loved our waitress Montserrat, Frank, and concierge Alain. everyone was friendly.
Comment from Hotel Management
Jul 26, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We are very happy to know your stay was enjoyable and you had a nice time, thanks for sharing the names of the people who went above and beyond with their service. We look forwardon welcoming you again! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Wonderful!

Posted Jul 15, 2017
Cons: You should have your own transportation from the airport to the hotel and vice-versa.
I truly recommend this resort if you want pleasant vacations. The staff and the customer service were marvelous.
Comment from Hotel Management
Jul 26, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We are very happy to know you had a wonderful experience! We look forward on welcoming you again in the future! Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

I enjoyed the hotel, food and service.

Posted Jul 14, 2017
I highly recommend the hotel. The room was comfortable and clean. The restaurants were excellent.
Comment from Hotel Management
Jul 15, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We are glad you had a fantastic time and enjoyed our facilities and services. We look forward on welcoming you again soon! Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from pittsburgh, pa

Posted Jul 13, 2017
We have been coming for years but things are going down hill . Food not as good and variety has cut down. No fashion show at pool. No vendors selling their wares anymore. Never any fresh fruit in morning. Only cut up fruit.
Comment from Hotel Management
Jul 14, 2017 by Hoteles Solaris de México, Hotel Management
Thank you very much for your candid review of your recent stay at our hotel. Your feedback as a repeater guest is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel that need updating. Our staff is constantly working on our menus and dishes, but we do know there is still a long way to go, please be sure we will continue working to improve all areas and hope you give us another opportunity to serve you again and see all our upgrades, thanks for your comments! Best regards,