Ratings based on 3,321 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Fabulous hotel with phenomenal service

Posted Jan 8, 2018
Had never stayed at a Fiesta Americana before. Had 3 rooms for a family Christmas week. We couldn’t have been more impressed with the hotel, its incredibly friendly and energetic staff, the pools, the beach and the awesome spa! We plan to return again!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Coatesville, Pa.

Top five hotel in Cancun!

Posted Jan 4, 2018
Pros: The landscaping and hardscraping.
Cons: There is no hotel gift shop. They don’t allow you to bring pool towels into the hotel. This is a $600 a night hotel and they stop you from that.
Location: Within walking distance to Jack’s Pizza, The Hard Rock Cafe and Chili’s. Also walking distance to the currency exchange.
The landscaping for this hotel is great. You walk out the back door and the pool and beach are right there. All water sports are right there too. The pool was heated to 90 degrees, yes 90 degrees. That is too warm. The room air-conditioning and the shower water pressure were perfect.
Comment from Hotel Management
Jan 6, 2018 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. We are very glad to learn that you enjoy your stay with us. On the other hand we apologize for all the inconveniences that it caused you, all you comments are welcome as it will help us to improve our service, thank you for letting us know. We are looking forward to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from las begas

Beautiful hotel. Our room had a magnificent view

Posted Jan 4, 2018
We loved this hotel. The staff was wonderful and helpful. When Expedia messed up our reservation the hotel came to our rescue. I loved the hotel. But I dislike Expedia
Comment from Hotel Management
Jan 4, 2018 by Edgar Novelo, Hotel Management
Thank you for sharing your experience! We are very glad to learn that after all the problems, you had a great stay with us and we were helpful! We are looking forward to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from los Angeles CA

Posted Jan 4, 2018
Very good experience! The beach is so beautiful!
Comment from Hotel Management
Jan 4, 2018 by Edgar Novelo, Hotel Management
Thank you for taking the time to post! It is wonderful to learn that you had a great experience with us! We are looking forward to host you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay!

Posted Dec 30, 2017
Have stayed multiple times and always happy at this property.!
Comment from Hotel Management
Jan 2, 2018 by Edgar Novelo, Hotel Management
Thank you for sharing your experience! We are delighted to learn that we were able to keep exceeding your expectations! We would love to pamper you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Posted Dec 28, 2017
Excellent hotel staff Restaurants in the hotels are all nice
Comment from Hotel Management
Dec 28, 2017 by Edgar Novelo, Hotel Management
Thank you for your comment. We are really happy to learn that you enjoyed your stay with us and our great personnel made a difference in your trip! We are looking forward to your next trip to Cancun!
4 out of 5
Recommended
for Families
by A verified traveler from Virginia

Excellent experience

Posted Dec 28, 2017
Pros: Service and food was FANTASTIC.
Cons: Entertainment and kids activities by the pool.
Location: Close to downtown and lots of local shops.
We were really pleased with the level of service at the hotel. It was excellent and didn't have a bit of a complaint about the service. We just wish they would have staff around the pool to entertain the guests with music, dancing, or other activities throughout the day. If they add the entertainment element, it's by far the best resort we have ever been to. They should bring the kids activities such as basketball, ping pong and others out on a regular basis and encourage guests to participate. Fun and excitement is missing on this resort. The service and staff are of TOP quality. The food quality s also really really good especially the cage outside by the water.
Comment from Hotel Management
Dec 28, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to write a comment. We are very delighted to learn that our service and food was fantastic! Your comment is very important as it help us to improve our service for our guests, please rest sure that we will let know our Pool Concierge about your suggestion! We are looking forward to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2017
First-rate treatment -- from walking in the door to sitting on the beach. We enjoyed the beautiful ambiance of the hotel, the views from the room, the pool, the people. The restaurant food was great, the Christmas decor was special, the live jazz was fun. Thank you!
Comment from Hotel Management
Dec 26, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to write a post! We are very delighted to learn that you felt very special and welcomed by all our personnel! We are looking forward to host you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Definitely beyond my expectation!

Posted Dec 26, 2017
Pros: Services
Location: It's at the corner of the hotel zone. Near restaurants, clubs, convenient stores and the port to ISLA MUJERES island.
Service is excellent! Hotel is very clean and tidy. The beach is super good! Definitely will tell my friends to go there!
Comment from Hotel Management
Jan 10, 2018 by Edgar Novelo, Hotel Management
Thank you for taking the time to share your experience with us! It is wonderful to read comments like yours! We will look forward to welcome you back and pamper you in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

One of the best hotels I have used in recent years

Posted Dec 26, 2017
Great location, excellent swimming beach.Staff very well trained, and always ready to please.
Comment from Hotel Management
Dec 26, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post! We are very happy to learn that you enjoyed our privileged location, we also feel very proud of our great personnel! We are looking forward to pamper you again!