Ratings based on 3,299 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Nice hotel

Posted Dec 16, 2017
Pros: The space and location and service
Cons: Start breakfast earlier
Very nice and grand hotel. Staff very helpful. Architecture and design superb.
Comment from Hotel Management
Dec 16, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to share your stay with us. We are very happy to learn that you enjoy our privileged location. On the other hand, we would like to apologize for all the inconveniences that you experienced. Please rest sure that we will do our best in order to improve our Breakfast Service. We hope to welcome you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2017
Beautiful hotel with state of the art spa (voted best in Latin America) and lovely pools and gorgeous beach. Very friendly and attentive staff. Great place to relax for couples or visit with family. This is really not you highest end all inclusive resort, but it is very close to that. Price performance; worth every money we spent, very affordable.
Comment from Hotel Management
Dec 16, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. We are very glad to learn that you enjoyed our service and facilities, specially our incredible Gem Spa! We are looking forward to welcome you back in the near future!
4 out of 5
Recommended
for Families
by A verified traveler

Very nice Hotel, would stay there again.

Posted Dec 15, 2017
Pros: 24 hour room service. Nice bars and restaurants through out the property.
Great Hotel. Free WiFi was very weak, and constantly going out. Basically a couple english speaking channels on tv which I asked the front desk about. They told me they had problems with their internet provider...Huh?
Comment from Hotel Management
Dec 15, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. We are very glad to learn that you would stay with us again. On the other hand we would like to apologize for all the inconveniences that the Internet caused you, we are taking the appropriate measures to address the problem and prevent any future occurrences. We look forward to your next visit to Cancun!
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Nice beach. Friendly staff

Posted Dec 2, 2017
Over all we had a great experience. Just the room are out dated. But it was a nice hotel with extremely nice staff.
Comment from Hotel Management
Dec 2, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. We are glad to learn that you had a great experience. On the other hand we are very sorry to hear that we didn'd exceed your expectatios. Please rest sure that we will work in our rooms. We look forward to welcome you in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

no wifi at my room

Posted Dec 1, 2017
no wifi at my room sewer blocking when first time showering
Comment from Hotel Management
Dec 2, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to comment. We would like to apologize for all the incoveniences you had during you stay with us. Please rest sure that we are improving our internet system and we already let know our Manteinance Department about the sewer bloking in order to fix it as soon as possible. We look forward to your next trip to Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 1, 2017
Excellent view. Good room condition. In-room dining is fantastic.
5 out of 5
Recommended
for Everyone
by A verified traveler from Surprise, Arizona

On the beach

Posted Nov 19, 2017
Beautiful facility, they do push to sell you there points program which is rather pricey. I didn't particularly like the Las Vegas atmosphere next to hotel. They cater to all your needs.
Comment from Hotel Management
Nov 20, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. We are very delighted to learn that you liked our beautiful hotel. On the other hand we will be more careful about the Vacation Club, we have shared your comment with their manager. We hope to welcome you back in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from new orleans

Beautiful hotel great staff

Posted Nov 17, 2017
Loved the place, don’t feel like a 5 star hotel should have people trying to get you to sign up for a vacation club though
Comment from Hotel Management
Nov 17, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to write. We are very gald to learn that you enjoy our great service. We are really sorry to hear that, please rest sure that we are doing our best to improve our service, your comment was sent to the Vacation Club Manager. We would like to have the opportunity to host you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Beautiful but needs minor repairs

Posted Nov 12, 2017
Pros: Beautiful view, great beach, great staff
Cons: Minor repairs needed
Location: You can walk to everything here! Stores, pharmacy, restaurants, night life.
I have stayed here before and I love this hotel!! What I did notice both times is that the beds are hard. To the point that I wake up in the night with my ribs hurting!! This stay I also noticed a lot of things in the room not working or needing repair, like the Jacuzzi tub didn't work, we had to put something against the wood, slat shades to make them stay closed, and the lock on the bathroom window didn't work. These are all minor but for a 5 star hotel, they need to be addressed.
Comment from Hotel Management
Nov 14, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. We are very glad to learn that you enjoy our great location that happens to be one of the best! We would like to thank you for bringing this to our attention, your kind comments will help us to improve our service. We are taking the necessary measures to correct such deficiencies in the service. We are looking forward to your next visit to Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Very nice hotel. Beach clean and crew frendly

Posted Nov 5, 2017
Pros: Closeness to the beach. Friendly hotel personnel. Good restaurants and food. Aboundence of beach towels. Rooms clean and come mfortable with the o
Cons: TV program selection. Too few English speaking movie channels and too many news channels.
Location: Very conveniently located to the shopping and night entertainment places.
we enjoyed the stay in this hotel very much. Good location, close to the beach. Clean and comfortable rooms.
Comment from Hotel Management
Nov 6, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. We are very glad to learn that you enjoyed our privileged location and our friendly service. All feedback is appreciated as it helps us to constantly improve our efforts and strategies. We look forward to hosting you again in the near future.