Ratings based on 3,116 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Ga

Hotel Room

Posted Aug 20, 2017
Best Hotel I've ever stayed. I felt right at home. It was nice, had a great view. I'd come back and highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
Nice view, outstanding service, great value for what you pay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
Pros: Service
Amazing hotel. The experience during our stay was outstanding. Everyone in the hotel strives to make sure your stay is unforgettable. Service is outstanding! Excellent food, drinks, beach, and poolside service. Kids club is incredible. We had an amazing stay and would definitely come back. And.... don't skip the spa!
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Lovely hotel close to it all

Posted Aug 19, 2017
Pros: Kept up and kept clean by friendly staff
Location: Location is at north end of the hotel strip a block north of some shopping plaza, casual dining, clubs, and flea market; also by ferry to Isla Mujeres
Stayed here for our 2nd anniversary. The hotel staff was friendly enough and the hotel itself was clean and kept up for the most part. The second night we were there they brought us a bottle of champagne and a slice of tres leches cake for our anniversary. The cleaning staff is constantly polishing/cleaning something (handrails, doors/handles, floors), the pool bar and pool staff is amazing too-very courteous and while attentive they are not so in your face that you can't have a private conversation. The hotel is on a hill, so if you plan on walking to the local shops which are within walking distance (a block or so away), you will need to be careful going down the walk way as it is a little steep. So people in anything but rubber soled tennis shoes-you have been warned. The ferry to Isla Mujeres is just next to this hotel. A block south and you are at the heart of the casual dining, clubbing, some small casual shopping, and the flea market. If you head west another block pass the Isla Mujeres, you'll find more casual dining, a grocery store, a shopping plaza, Starbucks, Mexico outlet, currency exchange store, and other little shops. Granted the few things you're really not close to are the the public beach, family centered activities/parks, and more variety of fine dining, but this hotel has a private beach and two fine dining restaurants in it if you want to try them out. They require reservations.
5 out of 5
Recommended
for Families
by A verified traveler

Fantastic pools and outstanding service

Posted Aug 18, 2017
Pros: Pools, swim up bar
Cons: Check in efficiency Give guests list of services included in resort fee
Location: Walking distance to shops and restaurants Selecto Chedraui- phenomenal supermarket Mexican gift outlet
Just returned from an outstanding 4 night stay with my 2 kids at the GFA-CB. Best thing about this hotel are the pools, which are immaculate & beautiful. My kids loved the swim up bar where Vicente was friendly and attentive to their requests. The beach was clean & offers jet skis, kayaking, & paddleboarding. We didn't use the kids' club. This is not an all inclusive resort but this did not detract from our experience at all. The food was of excellent quality & price. One kid's meal is free when an adult orders from the menu. If the kids order from the main menu, it's 50% off. There is a strict policy about not bringing outside food which is reinforced at check in. I wasn't approached about a time share meeting. The rooms were clean, spacious, & comfortable. We had an oceanview room with a balcony. Watching the ocean was so relaxing. The housekeeping staff provide service twice daily. The resort fee includes bottled water, internet (slow but functional), & water sports. Areas for improvement: check in was extremely slow. Sometimes I was given 2 simultaneous checks at the bar which was confusing; 1 was for the free kids meals. If I hadn't asked for clarification, I would've paid inadvertently for the free meals. Some reviewers mentioned the need for a renovation. Probably true but not a dealbreaker. They should give a list of services included; when we went to use the jet skis, we found out we were supposed to receive a coupon at check in.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth ,TX

Excellent location with private beach front.

Posted Aug 17, 2017
Grand Fiesta Americana is located in the heart of all sort of activities and markets. It is a magnificent and large resort hotel but we never feel crowded. Our room comes with exclusive watersports amenities. Breakfast and dinner buffet is wonderful and staffs are very friendly and on point. Don't hesitate or be afraid to ask for any accomodations that you may need. If you are taking a family vacation this is the spot you want to stay at. My wife and kids enjoy spending time in the endless swimming pool that has not one but three bikini bars right inside the pool making it super easy to order snack or drinks. The kiddies pool are great idea for folks travel with babies or younger kids. They even have swing and playground right by the pool area. Overall this place had exceed my family's expectations in all areas.Too bad our stay was only for for short three nights.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Aug 17, 2017
Enjoyable. Excellent place to stay. Close to shopping centers, restaurants..
Comment from Hotel Management
Aug 17, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. We are delighted to read that your stay with us was enjoyable and an excellent option due to our privileged location that happens to be one of the best! We would love to pamper you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from los angekes

Perfect!

Posted Aug 16, 2017
We had the best time staying at this centrally located hotel! So beautiful and perfect!!
Comment from Hotel Management
Aug 17, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. We are very happy to learn that this was the best time staying with us! We would love to welcome you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

wonderful employees, so friendly, great food,

Posted Aug 15, 2017
Pros: everything
Location: near ferry to playa mujeres , supermarket, starbucks and great restaurants all within walking distance
From the moment we set foot in the hotel we knew we had made the right decision grounds were impeccable yet inviting. the beach ACCESS IS GREAT WITH NICE CHAIRS WHETER ON THE BEACH OR UNDER UMBRELLAS, GREAT POOLS, room was spacious clean and perfect, we had an ocean view room pay the extra money it is worth it! we loved it! Staff was amazing and so hard working! Spa is also amazing! gym was amazing!
Comment from Hotel Management
Aug 15, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post such a great comment! We are very happy to learn that everything during your stay was amazing!!! From our incredible lobby to our lagoon-like pools!!! I will share your comment with our team, who I am certain will be encouraged by your remarks! We are looking forward to welcoming you again in the near future!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas,tx

Nice location and beach area.

Posted Aug 15, 2017
Pros: I like the amenities and location.
Cons: i think the personnel should be attentive with the costumers at all times. During high season the quality declines.
Location: Everything is at walking distance from this hotel. It's the perfect location.
We love this place but wish they could remove the resort fee. It makes no sense to include this extra charge.
Comment from Hotel Management
Aug 17, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post. We are very glad to learn that you enjoyed our privileged location and awesome amenities! We are really sorry to hear that we weren´t able to communicate the benefits of the resort fee such as bottled water, non-motorized water toys, beach amenities and so much more, which objective is to enhance our guests experience. We look forward to hosting you in the near future!