Ratings based on 959 Verified Reviews

3.4 out of 5
64% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Great Hotel for Family Vacation

Posted Aug 17, 2017
Pros: Family Enviroment
Cons: Only 2 Elevators for 10 Floors of Rooms. Dinner Reservation Policy.
Location: Great Location.
Hotel is has a great family environment with plenty of activities for children. Beach has little to no waves and very ideal with families with small children. Hotel is right next to Port where you can take the ferry to Isla Mujeres and many other Tours to choose from. There is practically always some restaurant to get food or snacks at any time of the day or night. The only issue for us was that most of the Restaurants for a nice dinner need to have a reservation. The times to reserve are done during the day at a certain time and lines can get long.
Comment from Hotel Management
Aug 21, 2017 by Eduardo Perez, Hotel Manager., Hotel Management
Dear Josh, It is a pleasure to know that you enjoyed our family oriented concept and our calm and relaxed environment. We are glad you enjoyed our activities and facilities, since we work really hard to keep our guests entertained and make sure they have an amazing time with us. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Very nice hotel amd stuff. Excellent place

Posted Aug 12, 2017
Excellent place for families with kids. We loved every minute of stay at this hotel. Very clean, stuff is so nice and polite. Food is good. There is planty choices even for picky eaters. Kids loved everything especially the shows.
Comment from Hotel Management
Aug 21, 2017 by Eduardo Perez, Hotel Manager., Hotel Management
Dear Diane, It is a pleasure to know that you enjoyed our family oriented concept and our calm and relaxed environment. We are glad you enjoyed our activities and facilities, since we work really hard to keep our guests entertained and make sure they have an amazing time with us. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Kind regards
3 out of 5
by A verified traveler

On beach hotel

Posted Aug 6, 2017
Pros reasonable price Pools and beach very good Entertainment Nightly and daily events Kayaks Beach chairs Hammock Cons Small elevators would not fit out kid stroller Always waiting on elevators only for few people Food was okay Needed reservations to many Ended up eating at buffet due to not being able to make reservations long lines and time restrictions Ac didnt cool room enough Check in took an hour waiting in a hot lobby with infants Check out attendent charged me more than was expected (granted this was only cents) but this can add up to a lot more if they do it to everyone. The attendent went on to try to make me feel stupid for pointing out that he over charged and refused to void and charge correct amount. Long lines for snacks and any drinks
Comment from Hotel Management
Aug 21, 2017 by Eduardo Perez, Hotel Manager., Hotel Management
Dear Guest, Thanks for taking the time to share your experience about your stay at our resort. We are glad you enjoyed our entertainment, pool and beach areas. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We look forward to welcome you again so you can witness the changes we implemented daily Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2017
The staff are friendly the food is good the beach clean and the pool very good for the kids
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2017
Nice staff, nice room, nice hotel. The food and pool were great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent amenities

Posted Aug 3, 2017
Had a great time staying at this hotel. Everything was amazing and we had a great experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Nice hotel

Posted Aug 1, 2017
Overall I had an excellent experience in this hotel. Their staff was always very helpful and willing to go above and beyond. I would definitely recomend this hotel to others.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to beach or in the beach

Posted Jul 31, 2017
Friendly staff. 2 hotels for the price of one. Food is ok.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

It was a pleasure.

Posted Jul 30, 2017
Overall I'd say the stay was a 4 out of 5. The room was comfortable and clean. The decor was pleasant. The staff was courteous and very helpful. The restaurants were good. "Careyes" was hands down the best resort restaurant experience I ever had. The alcohol was good. The pools and beach area was amazing. And the view and location were perfect.
3 out of 5
by A verified traveler from chicago

Posted Jul 28, 2017
Pros: shows
Cons: to put sings everywhere in hallways to respect other people to keep in quiet, so also to tell perants to supervise kids inside hotel and outside
Location: its great
I guess some people never stayed in hotel before, they don't know how to respect privacy of other guests kids are running and screaming in the hallway from 7am , you cant sleep, problem with elevators, stuff at front desk not friendly, only concierge, almost no one want to give you change, music by the pool to laud to many people by the pool,other people take you chair without asking, guys by the bar don't know what they doing, very slow with service.