Ratings based on 496 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Sep 23, 2017
If you are old couple then it's a good hotel. Rooms look like motels in US cheap. If you are young bunch of guys or friends going to Cancun DONT stay here. I would rate this hotel 2.8. Need major renovation on the lobby area and lobby area stinks. They use some rose fragnance to make it smell nice but it's horrible. Only good thing about the hotel is pool and restaurant, food was all inclusive.
by A verified traveler from Corpus Christi, TX
The restaurant staff was not that courteous.Posted Sep 19, 2017
Pros: I liked it, given the fact that it had a swimming pool.
Cons: The TV sets in every room should be flat screen with a reasonable channel viewing choice.
Location: There was at least one convenience store nearby.
The hotel I stayed at was too distant from the beach. The TV in the room was not as functional as I expected to be. The TV was not flat screen and when I turned it on, I was only able to watch one channel.
for Everyoneby A verified traveler
Posted Sep 9, 2017
you get what you pay for. rooms are clean and decent.
for Everyoneby A verified traveler from Los Angeles
Cancun hotelPosted Aug 23, 2017
Very friendly staff, simple rooms somewhat outdated but very clean. Good breakfast and peaceful yet centrally located. I would stay here again and recommended to a friend.
for Everyoneby A verified traveler from Texas
CHRIS' s Cancun StayPosted Jul 11, 2017
Conservative & Medium Hotel located next to the Lagoon. Rooms have new Air Conditioning & Balconies (a Plus). Amenities include Small Pool and Outdoor Restaurant next to the docks. Venues are only a 5 min walk away: Mini-Mart, Pizza & Burgers, Laundry. Also, you can reach the 'Coco Bongo Party Strip' easily in 20 mins by foot.
for Everyoneby A verified traveler from Vermont, USA
FIRST IMPRESSION IS DISMAL, LOCATION IS EXCELLENT.Posted Jun 13, 2017
Pros: Managers Francisco and wife Veronica could not have been more attentive. Jose-Miguel at the restaurant gets 5 stars. Housekeeping was a 10+.
Cons: WIFI should be in every room, lockable safe, hotel face lift, extend the present 7 AM to 3 PM Restaurant hours. Working land-line phone in rooms.
Location: Subway sandwich, liquor shop, groceries, money exchange are a 5 minute walk from hotel. Downtown Cancun a 10 minute ride, center of hotel zone 5 min.
Missed flight so had late evening check-in. Francisco, the Night Manager showed me to my room. Of the two ceiling lights only one worked. No other lighting in room. Phone on night table hooked up to nothing, there is no phone service in rooms (why have a phone there). Booked a King bed, got two twins which were lumpy and hard. The whistling wind noise in the room was overwhelming due to the large gaps between the balcony sliding doors and the walls. The wall safe had the locking mechanism ripped out and could not be secured. I told Francisco that no way would I spend 7 nights in this room. He said its the best one in the hotel which is normally $10.00 extra per night but no charge to me. The man appeared to be visibly embarrassed about the above. In the morning I had breakfast in their outdoor restaurant where both the food and staff were beyond my expectations. Francisco was still on duty, so I went to his office to explore my options. He could not have been nicer or more helpful. Because of him and the rest of the staff, I decided to stay. This hotel with 2.5 stars is overrated, 1.5 stars at best. A little TLC and moderate expense, could easily bring the hotel up to a 3.5 star rating. Something the owner is not even attempting to do. Why should he, he is rarely present and he lets his overworked staff take all the heat from the complaining guests.
by A verified traveler
Good for the pricePosted Jun 6, 2017 on Hotels
Good hotel. Clean. A bit old around the edges, but overall, we had a satisfying stay. Close to good beaches and to the bus stop which is good for getting around Cancun. For the price and location, would stay again.
by A verified traveler from FL
DIVE! (Not in the good way).Posted Apr 13, 2017
Cons: Pretty much EVERYTHING!
Location: The location is pretty choice if you want to be centrally located in the Zona Hotelera. Nice beaches across the Ave. Kulkukan and the food nearby.
Flea-Bitten flop! The mattresses and bedding are circa 1970. We requested a ground floor (my wife is in a knee brace), with King Bed. We were given a 3rd floor (no elevator, outside, slippery stairs), twin bed room with a window pane missing. This place should be rented by the hour with plastic sheets and "Huggy Bear" collecting the "rent" for companions at the front door.
Posted Mar 20, 2017 on Hotels
Accommodation is in need of a good painting job in the rooms and I wish this facility would introduce a fridge in the rooms. Wifi very poor, constantly disconnects.
Posted Mar 17, 2017 on Hotels