Ratings based on 614 Verified Reviews

4.3 out of 5
84% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Great Experience!

Posted Oct 23, 2017
Pros: Staff, food and events/activities
Cons: Nothing - is all great!
Location: if you want to go downtown its just 2min away!
I have stayed in many hotels/resorts and by far the Hard Rock Cancun has the best customer service and staff. Not only the food was great, the ambiance was phenomenal. The location was great too! You don't have to get out of the hotel for anything...it has everything you need to have the best vacation ever! I will definitely will be coming back soon and I already recommended the hotel to many friends and family. Thank you :)
Comment from Hotel Management
Nov 18, 2017 by Francisco García, Hotel Management
Hello Marlene, Thank you so much for taking the time sharing your most recent experience at Hard Rock Hotel Cancun. We are thrilled to know that you had a great experience and enjoyed your time with us! Thank you so much for recommending us, we are looking forward to your next visit. .
1 out of 5
by A verified traveler from denver

Horrible experience safes don’t lock

Posted Oct 22, 2017
Pros: Sushi was good
Cons: Hire new security that doesn’t steal from guests
You can wiggle the safe door ten times and it pops open and the security is very shady and not trustworthy they avoided any way to make bed accomidations and overcharged our stay this place is horrible and I will never be back or recommend to anyone
Comment from Hotel Management
Nov 16, 2017 by Francisco García, Hotel Management
Dear obed, Thank you very much for taking the time to share your comments regarding your recent stay with us. We take very serious all our guests comments and will definitely follow up to all the details you shared. Regarding room allocations, we kindly remind you that is subject to availability, although we always try to comply with all our guest’s requests. We sincerely hope we can have another opportunity to show you our improvements and change your perception. It will be our pleasure to provide you a the Rockstar experience you deserve. Warm regards. Francisco García General Manager Hard Rock Hotel Cancun
4 out of 5
by A verified traveler from ft lauderdale

Nice hotel service was great.

Posted Oct 17, 2017
Staff was very friendly and very aconodating , the food the first couple days was not that great. Breakfast was always cold unless you had them make it in front of you , things disorganized . Butter not near the bread , jelly on the other side of the room things like that . Ketchup in packets not bottles. If your there to drink this is a good place the waiters at the pool and beach are on point. Lunch is average ... dinner at the tepanyaki was good They cook with a lot of oil and butter my friend has stomach issues and he paid for it all night long. Italian dinner was the best the lobster dinner and filet was surprisingly really good .
Comment from Hotel Management
Nov 18, 2017 by Francisco García, Hotel Management
Hello RockStarr, Thank you so much for sharing your latest experience at Hard Rock Hotel Cancun. I'm very glad to know that our staff made you feel like a celebrity with the service provided during your stay. Also I would like to thank for sharing you feedback with us, because is very important due to it helps us to know how we are doing in terms of service and facilities. Make sure I'll share your comments to the proper departments to review them. Thank you so much for your visit, hope we can see you back very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio, tx

Posted Oct 10, 2017
My son is 4 years old and he is autistic, it was his first trip to the beach. I informed the hotel staff when we checked in, they really acomodated all his needs. Everything was great my son loved the kids area.
Comment from Hotel Management
Oct 18, 2017 by Francisco García, Hotel Management
Dear Pepe, Thank you very much for your wonderful review, we are truly happy to see that your little Rockstar enjoyed of the beautiful beach and the activities at The Little Big Club. We would love to roll out the red carpet for you and your family during your next trip to our destination. Warm regards! Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from austin

Great Fun Hotel!!!!!

Posted Oct 9, 2017
I went there with my wife and two kids ( 6 year old girl and 2 year old boy) we had a blast foods great service is also great !!!!!!
Comment from Hotel Management
Oct 18, 2017 by Francisco García, Hotel Management
Dear Smith, Thank you very much for sharing your Rockstar experience with us. We are thrilled to see that you and your little Rockstars had a blast! I hope we can keep Rocking together soon. Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Posted Sep 26, 2017
All the staff were lovely and nice. As soon asIi got there I was upgraded to VIP. Rooms were always clean, food was amazing, especially the steak house which has the same concept of Texas of Brazil. Drinks were also good especially there signature margaritas.
Comment from Hotel Management
Oct 18, 2017 by Francisco García, Hotel Management
Dear Johanna, Thank you for your wonderful comments. We are thrilled to see that you enjoyed of our delicious food, unique margaritas and passionate service. We can wait to keep pampering you during your next trip to our destination. Rock On! Francisco García General Manager Hard Rock Hotel Cancun
2 out of 5
by A verified traveler from atlanta, ga

not the best

Posted Aug 29, 2017
housekeeping did not service my room regularly, i was even in the vip section of the hotel, and i had to call 2 days in a room after 4pm to get it done. the food options are limited at this particular one.
Comment from Hotel Management
Oct 18, 2017 by Francisco García, Hotel Management
Hello Rachel, Thank you very much for taking the time to share your experience. We offer you a sincere apology for the inconveniences you mentioned regarding the housekeeping service and the food variety. We have definitely shared your feedback with the team so we can implement the necessary improvements. We hope we can show you our changes during another trip to our destination. Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from iowa

Lots of fun, beautiful ocean view, fabulous food a

Posted Aug 24, 2017
We had a great time, didn't do any excursions because there was plenty to do at the resort. There was food everywhere and it was all delicious! We were offered a free upgrade to our room and it was beautiful, very spacious with beautiful ocean view.
Comment from Hotel Management
Sep 13, 2017 by HRCancun, Hotel Management
Thank you for having enjoyed your vacation with us. We hope to see you soon! Best Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

7 night stay

Posted Aug 24, 2017
I'm not in the mood to write but you eat all day and drink good liquor. The staff will pamper you but the front desk staff is ordinary. It's worth the money and you feel like a rock star.
Comment from Hotel Management
Oct 18, 2017 by Francisco García, Hotel Management
Hello Rockstar! Thank you very much for your kind words and for listing all the aspects you enjoyed of your Hard Rock experience. We hope we can keep Rocking together soon. Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Families
by A verified traveler from los angeles

It was very nice

Posted Aug 23, 2017
Pros: all inclusive
Location: lots of beach activities.
I enjoyed my time there, but it was more of a family environment, not much of a party scene.
Comment from Hotel Management
Oct 18, 2017 by Francisco García, Hotel Management
Hello Peter, Thank you very much for your review, we are thrilled to see that you enjoyed the activities on the breathtaking Cancun beach and our All Inclusive modality. We hope we can welcome you back soon. Francisco García General Manager Hard Rock Hotel Cancun