Ratings based on 2,563 Verified Reviews

4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Houston, TX

Best hotel I have stayed in!

Posted Oct 22, 2017
Pros: Its a very beautiful hotel with friendly staff available to help you when you need them. Loved the pool and the beach access.
Cons: Ice machine was not fixed during the stay and the drinks in the lobby bar could improve a bit.
Location: Close to downtown, pharmacy and restaurants were down the street (Bubba Gump, Chilis, etc.)
We loved everything about our stay at Zilara. The staff was very friendly, food and drinks were good, and the hotel was extremely beautiful! The only thing I have to point out is that the ice machine was out of service and was not fixed, but that was nothing in comparison to the great time we had during our stay. Great location close to downtown and restaurants. Loved the pool and the beach access. I would defiantly recommend Zilara to anyone traveling to Cancun!
3 out of 5
by A verified traveler from nebraska

So-so

Posted Oct 18, 2017
The hotel and property is clean for the most part. The showers in the bathrooms clearly have had issues with the grout which in some cases look painted over. The food at the hotel is not great. The beach accommodations were very nice. They have cabanas available on a first-come first serve basis which allow you to have some shade if you so choose. And all of the staff were extremely friendly and helpful.
Comment from Hotel Management
Oct 18, 2017 by Samuel Villegas, Hotel Management
First of all we would like to take this opportunity to thank you for allowing us the privilege of hosting such distinguished guests as you are and for taking the time to share your comments with us. We would like you to know that the comments and suggestions we receive from our guests are always taken very seriously as they allow us to detect our areas of opportunity and to continuously enhance our services. Once again, thank you very much for your feedback and we sincerely hope you grant us another opportunity to welcome you back in a not so far future. First of all we would like to take this opportunity to thank you for allowing us the privilege of hosting such distinguished guests as you are and for taking the time to share your comments with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

First Class Hotel on the Beach

Posted Oct 18, 2017
I've stayed at hundreds of hotels (for business and pleasure) and I have to say that the Hotel Zilara exceeds every expectation. The staff, the rooms, the pool, the restaurants and the nightly events they host are all absolutely first class. If you're looking for a place to stay in Cancun, you can't do better than the Zilara.
Comment from Hotel Management
Oct 18, 2017 by Samuel Villegas, Hotel Management
Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun and for taking the time to share your amazing experience with us in such detail. Once again, thank you for your feedback and we are very much looking forward to hosting you again in the near future. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles, CA

Friendly & Amazing Staff

Posted Oct 16, 2017
Pros: The staff seemed genuinely happy to help with anything and everything.
Cons: Our shower head came out of place as soon as I turned on the water but maintenance fixex it within the hour. I wish someone had checked it before.
Location: 1 bus ride away from Coco Bongo, an open bar, Vegas style showroom.
Celebrated my 30th birthday with family and friends. The staff was genuinely courteous and friendly and always willing to go above and beyond. I will definitely be back/
Comment from Hotel Management
Oct 17, 2017 by Samuel Villegas, Hotel Management
It was a great pleasure to welcome you to Hyatt Zilara Cancun during your past vacation and we very much appreciate you taking the time to share your review with us. Thank you once again for your comments and we are very much looking forward to pampering you again during your next vacation. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Paradise

Posted Oct 13, 2017
Excellent hotel. Excellent food. Excellent staff. I would book it again without hesitation. The beach was amazing too.
Comment from Hotel Management
Oct 13, 2017 by Samuel Villegas , Hotel Management
Dear Chase First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from kenosha,wi

Absolutely amazing!

Posted Oct 11, 2017
Great staff and very welcoming. Rooms were clean. Food was amazing. Couples massages were great. Can't wait to come back!
Comment from Hotel Management
Oct 11, 2017 by Samuel Villegas , Hotel Management
Dear Becky First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel on the beach

Posted Oct 7, 2017
This was my first trip to Cancun. After staying at the Hyatt Zilara it will be hard to go back and stay any where else. I am sure there are other great hotels, however the facility was immaculate, the staff was friendly, the food was better than expected and the pool and beach area seemed unmatched from every other hotel I could see on the beach. Highly recommend.
Comment from Hotel Management
Oct 9, 2017 by Samuel Villegas , Hotel Management
Dear Hank It was a great pleasure to welcome you to Hyatt Zilara Cancun during your past vacation and we very much appreciate you taking the time to share your review with us. Thank you once again for your comments and we are very much looking forward to pampering you again during your next vacation. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Really wonderful resort with all the amenities!

Posted Oct 7, 2017
We loved this resort. The staff was excellent as went out of their way to make our stay exceptional. The good, drinks, and entertainment were on point. The spa experience was lovely too. It's rare to find a resort that does it all, but this one does!
Comment from Hotel Management
Oct 9, 2017 by Samuel Villegas , Hotel Management
Dear Adrenne First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from baltimore, ohio

Love this Hotel!

Posted Sep 29, 2017
Amazing hotel, staff and food! Highly recommend! This was our 5th stay here. They treat us like family.
Comment from Hotel Management
Oct 2, 2017 by Samuel Villegas , Hotel Management
Dear Susie Thank you so much four your loyalty First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Blackey, KY

Amazing resort

Posted Sep 28, 2017
Pros: The views and beach
Cons: The bed. Very hard
Location: Beach is amazing. Parasailing right there. Take the bus everywhere. It's cheap
This resort exceeded our expectations! The room was beautiful and very large. Bed was a little hard. But the view out of our room and the balcony made everything worth it!! Drinks and food were good. Bring your own straws if you like to drink your drink through one. They do not have straws due to their impact on the environment. This is a very quiet resort, adults only which we were very happy with. The beach was great and no vendors in your face trying to sell you things. We were very pleased with our choice!
Comment from Hotel Management
Sep 28, 2017 by Samuel Villegas , Hotel Management
Dear Nancy It was an honor to welcome you to Hyatt Zilara Cancun and we thank you for sharing your fabulous vacation experience with us. We thank you for your preference and cannot wait to pamper you again during your next Cancun vacation. Best Regards Samuel Villegas Assistant to the General Manager