Ratings based on 2,557 Verified Reviews

4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles, CA

Friendly & Amazing Staff

Posted Oct 16, 2017
Pros: The staff seemed genuinely happy to help with anything and everything.
Cons: Our shower head came out of place as soon as I turned on the water but maintenance fixex it within the hour. I wish someone had checked it before.
Location: 1 bus ride away from Coco Bongo, an open bar, Vegas style showroom.
Celebrated my 30th birthday with family and friends. The staff was genuinely courteous and friendly and always willing to go above and beyond. I will definitely be back/
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Paradise

Posted Oct 13, 2017
Excellent hotel. Excellent food. Excellent staff. I would book it again without hesitation. The beach was amazing too.
Comment from Hotel Management
Oct 13, 2017 by Samuel Villegas , Hotel Management
Dear Chase First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from kenosha,wi

Absolutely amazing!

Posted Oct 11, 2017
Great staff and very welcoming. Rooms were clean. Food was amazing. Couples massages were great. Can't wait to come back!
Comment from Hotel Management
Oct 11, 2017 by Samuel Villegas , Hotel Management
Dear Becky First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel on the beach

Posted Oct 7, 2017
This was my first trip to Cancun. After staying at the Hyatt Zilara it will be hard to go back and stay any where else. I am sure there are other great hotels, however the facility was immaculate, the staff was friendly, the food was better than expected and the pool and beach area seemed unmatched from every other hotel I could see on the beach. Highly recommend.
Comment from Hotel Management
Oct 9, 2017 by Samuel Villegas , Hotel Management
Dear Hank It was a great pleasure to welcome you to Hyatt Zilara Cancun during your past vacation and we very much appreciate you taking the time to share your review with us. Thank you once again for your comments and we are very much looking forward to pampering you again during your next vacation. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Really wonderful resort with all the amenities!

Posted Oct 7, 2017
We loved this resort. The staff was excellent as went out of their way to make our stay exceptional. The good, drinks, and entertainment were on point. The spa experience was lovely too. It's rare to find a resort that does it all, but this one does!
Comment from Hotel Management
Oct 9, 2017 by Samuel Villegas , Hotel Management
Dear Adrenne First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from baltimore, ohio

Love this Hotel!

Posted Sep 29, 2017
Amazing hotel, staff and food! Highly recommend! This was our 5th stay here. They treat us like family.
Comment from Hotel Management
Oct 2, 2017 by Samuel Villegas , Hotel Management
Dear Susie Thank you so much four your loyalty First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Blackey, KY

Amazing resort

Posted Sep 28, 2017
Pros: The views and beach
Cons: The bed. Very hard
Location: Beach is amazing. Parasailing right there. Take the bus everywhere. It's cheap
This resort exceeded our expectations! The room was beautiful and very large. Bed was a little hard. But the view out of our room and the balcony made everything worth it!! Drinks and food were good. Bring your own straws if you like to drink your drink through one. They do not have straws due to their impact on the environment. This is a very quiet resort, adults only which we were very happy with. The beach was great and no vendors in your face trying to sell you things. We were very pleased with our choice!
Comment from Hotel Management
Sep 28, 2017 by Samuel Villegas , Hotel Management
Dear Nancy It was an honor to welcome you to Hyatt Zilara Cancun and we thank you for sharing your fabulous vacation experience with us. We thank you for your preference and cannot wait to pamper you again during your next Cancun vacation. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

FIRST CANCUN EXPERIENCE

Posted Sep 27, 2017
Pros: SERVICE
Cons: NIGHT LIFE
VERY GOOD EXPERIENCE, CLEAN, FRIENDLY, GREAT FOOD. I ONLY WISH THEY HAD SOME NIGHT LIFE!
Comment from Hotel Management
Oct 14, 2017 by Samuel Villegas , Hotel Management
Dear Guest It was a great pleasure to welcome you to Hyatt Zilara Cancun during your past vacation and we very much appreciate you taking the time to share your review with us. We promise to work on our night life for our property, we just wish the law of Cancun allows to. Thank you once again for your comments and we are very much looking forward to pampering you again during your next vacation. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta Georgia

Best Vacation Ever!

Posted Sep 25, 2017
Pros: Everything!
Cons: I cant really think of anything to improve on.
Location: Location was great, We rode downtown by bus and strolled around.
As someone who doesn't like the hassle of traveling I was extremely hesitant to go to Cancun. However, from the moment I was handed a cold towel and glass of champagne at the front door (Thanks to Illiana !) to the time I left to return home, I have never experienced such hospitality or friendship. The staff made my wife and I feel like royalty! I cannot say enough about the care provided by Aggner, Marasmo, Frankie, Manuel, Daniel, Isaie, Edgar and Quadalupe. Ours needs were met everyday and in every way possible. We had so much fun at the pool and Tiki bar! Fernando at the main bar and Gisel at Spice are true professionals and should be commended for their service. They made us feel as though we were family. We enjoyed our daily/nightly talks and Spanish lessons! The room was always exceptionally clean, they food was always good and the staff were ALWAYS overly accommodating and eager to please. So let me extend and big "Thank You" to the entire family at Zilari. We look forward to seeing you all again soon! VIVA MEXICO!!!!!
Comment from Hotel Management
Sep 25, 2017 by Samuel Villegas , Hotel Management
Señor Scott First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Our staff is going to love your wonderful review, thank you so much. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose

Great peaceful hotel

Posted Sep 25, 2017
Staff was super nice. The construction was loud if you were trying to nap during the day. The food was overall okey. Not the best food place. Room service food was okey. Some of the restaurants on site were good, not too bad. The spa was super expensive to pay for but my girlfriend said it was worth the price. Bed was comfy! Love that. Overall, super nice hotel but they need to improve on the food or the cooking of the food. I would stay here again.
Comment from Hotel Management
Sep 25, 2017 by Samuel Villegas , Hotel Management
Dear Michael First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Best Regards Samuel Villegas Assistant to the General Manager