Ratings based on 1,451 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from MONTERREY MEXICO

Posted Nov 17, 2017
Seven years at this hotel......gets better every year........rate at five stars.......
Comment from Hotel Management
Nov 22, 2017 by Patrick Beaury General Manager, Hotel Management
Dear Mr Richard, I would like to thank you for your positive comments regarding your recent stay at our property. We hope to welcome you back to stay with us when staying in Cancun in the future. Cordially, Patrick Beaury General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Very Peaceful

Posted Oct 31, 2017
Pros: Quite and staff was very friendly.
Location: Convenience store across the street. 10-15 minute walk to clubs and restaurants.
Hotel is a great hotel, clean and renovated. Very quite and peaceful, we went at the end of October so its naturally more quite. Its only a 15 minute walk to the main clubs and restaurants and the bus is located right in front.
Comment from Hotel Management
Nov 1, 2017 by Patrick Beaury, Hotel Management
Dear Guest, We are so very happy that you visited us! Thank you for taking the time to share your wonderful review with us and I very much hope we have another opportunity to welcome you in the future. Cordially, Patrick Beaury General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

One of the best hotels I've stayed at.

Posted Oct 9, 2017
Don't waste your time going to any other hotels in Cacun this is the best. I travel extensively and this is by far an exceptional hotel. The staff are first rate. The facilities are also very good including the rooms and first class bed and bedding. This hotel us also very clean and the food and it's presentation are eccellent.full marks to all the team at this hotel you work very hard to make customers happy. The hotel sits on the beach which is very clean.
Comment from Hotel Management
Oct 20, 2017 by Patrick Beaury, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback from your recent stay with us at Presidente InterContinental Cancun. I am very pleased to learn that you thoroughly enjoyed your stay and that you regard our hotel to be one of the best hotels. Thank you sincerely for commending our service team in this regard. Your kind recognition will be very well received. I look forward to an opportunity to welcome your return to Presidente Intercontinental Cancun in the near future. Sincerely, Patrick Beaury General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Posted Oct 1, 2017
Great hotel!! With great view to the beach and an excellent private white sand beach
Comment from Hotel Management
Oct 9, 2017 by Patrick Beaury, Hotel Management
Dear Rafael, Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had!!! We look forward to welcoming you back during your next visit to Cancun. Cordially, Patrick Beaury General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA.

Very nice and modern. Sure would go back .

Posted Oct 1, 2017
Very nice and humble worker and frendly . will got back to the same hotel . sure recommend.
Comment from Hotel Management
Oct 9, 2017 by Patrick Beaury, Hotel Management
Dear James, Thank you for choosing to stay at Presidente InterContinental Cancun and for taking the time to post a review of your recent stay. I am delighted to read your comments about our hotel, and I do hope we will have the opportunity to welcome your return. Once again, thank you for your comments and for choosing to spend your time with us. Cordially, Patrick Beaury General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent stay

Posted Sep 28, 2017
Great service Great hotel Great bedding Amazing stay
Comment from Hotel Management
Oct 9, 2017 by Patrick Beaury, Hotel Management
Dear Alexis Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had!!! We look forward to welcoming you back during your next visit to Cancun. Cordially, Patrick Beaury General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, Az

nice and clean hotel and beach

Posted Sep 13, 2017
Overall experience was great even though there was some remodeling going on in semptember of 2017.
Comment from Hotel Management
Sep 13, 2017 by Patrick Beaury, Hotel Management
Dear Mrs./Mr E: We are pleased to hear that you enjoyed your stay at our hotel, I am delighted to learn how much you enjoy your stay with us. We work hard to maintain our facilities, that’s why we are doing some specific works in order to offer better amenities to our guest. We really appreciate your understanding Thank you for taking the time to review our property and hope to welcome you back in the future Sincerely, Patrick Beaury General Manager
2 out of 5
by A verified traveler from san francisco, California

Terrible

Posted Aug 30, 2017
Intercontinental is globally known, i always choose Intercontinental hotel or Holiday Inn whenever i travel. so disapointed that Intercon in Cancun is dirty, old and have poor service. They dont provide everything that you need that is said to be in your room already. You have to ask for it and follow it up. Esp. Microwaves, and chairs. They'll gonna clean the room, fix the bed but wouldn't even bother to mop the floor, stains of spilled drink's mark were still on the floor even after doing housekeeping. I stayed there for 10days, and the toilet bowl is clogged after using it. And before leaving the hotel i checked under the bed, there were dirt and spiderwebs. rooms are too bright, the shutters arent perfectly installed. There were unecessary calls, and staffs doesn't understand english, there should be atleast one person who can do customer service in english. If there's one thing that is good about InterContinental Cancun is that the beach is pretty nice compare to other beaches out there. InterCon is my fave thats why i got disappointed with it on my 10days stay.
Comment from Hotel Management
Sep 1, 2017 by Patrick Beaury, Hotel Management
Dear InerconBaby, Thank you for your feedback and we offer apologies for the perception of poor service, it is not typical of the image we like to create or the comments we generally receive. I would like to clarify that some services you mention belong to long-stay hotels, whose rooms are equipped to meet the needs of clients who stay for long periods of time. I are pleased that you found our beach pretty nice. We trust that you will allow us the opportunity to regain your confidence in the future. Cordially, Patrick Beaury General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Posted Aug 27, 2017
My wife and i enjoyed everytbing tbat was on site and did not go anywbere else.the beach was just feet away from the restaraunt.i would reccomend this to anybody.
Comment from Hotel Management
Aug 30, 2017 by Patrick Beaury, Hotel Management
Dear Norgan, Thank you for choosing Presidente InterContinental Cancun. I’m delighted to learn you had an opportunity to relax at our beach and took advantage of all our hotel offers. The team looks forward to welcoming you back. Cordially, Patrick Beaury General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Room for two one bef

Posted Aug 24, 2017 on Orbitz
I was there with my mother, she is 80 years old and they gave us one room with one bed. That was very uncomfortable but the receptionist said he will assign another room next day because was no rooms available at the moment. That never happened I was there 5 days sleeping with my mom in the same bef and the y never say anything about it. Very unpleasant situation. The receptionist just say sorry at the end.
Comment from Hotel Management
Sep 1, 2017 by Patrick Beaury, Hotel Management
Thank you for your recent review of Presidente InterContinental Cancun . Your constructive comments are very important to us. We appreciate your comments as they will help us to improve and provide the type of service our guests have to expect from InterContinental. Sincerely, Patrick Beaury General Manager