Ratings based on 1,451 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Washington DC
Relaxation in CancunPosted Mar 12, 2018
Loved my stay at the JW Marriott in Cancun. The location was perfect as it sit on the bus route. The staff was exceptionally nice and accommodating. Downside if you’re looking for activities on the property such as clubs or a night of party this is not the place for you to stay. The grounds are beautiful and there are restaurants and bars within the resort. It’s very family oriented.
for Everyoneby A verified traveler from New Hampshire
Posted Mar 11, 2018
It was a great experience. The service was very good. no one complaint
for Everyoneby A verified traveler from Bemus Point NY
Love this amazing resort!Posted Feb 27, 2018
Cons: Maybe touch up the poolside bathrooms.
Location: Located near some fantastic restaurants! We took the bus and found it very easy.
From the check in to the check out this hotel has top notch customer service! The servers at the pool are amazing! They are such hard working and attentive employees! Very kind and courteous! The gift shop has lovely staff as well! Always a smile very early in the morning when I got my coffee! Housekeeping was very good and left towel animals for us everyday! We had the Caribbean Suite for our family of 4 and it was perfect! We did have a cot and we still had enough room to be comfortable. We love this resort and cannot wait to return! We will not stay anywhere else! The grounds are amazing too!
for Everyoneby A verified traveler from Astoria Or
Very nice hotel on the beachPosted Jan 31, 2018
From the moment we arrived till we left (we didn’t want too) we were treated like royalty! By far the nicest most attentive staff from the suits to housekeeping! We were offered at a healthy discount an upgrade on our suite which landed us in a ocean front corner-wow! Best accommodations ever-we are grateful . We highly recommend JW Marriott!! Food was great too-everything about this resort was awesome-have to enjoy the spa also-absolutely nothing to whine about!
by A verified traveler from vienna,va
ConstuctionPosted Jan 27, 2018
Pros: Nice hotel
Banging all day construction noises beautiful hotel Resturant not good
for Everyoneby A verified traveler from Kenosha, Wisconsin
5 StarsPosted Jan 22, 2018
Pros: Everything! Staff, Location, Beach, Restaurants, Pool, and Rooms were all great!
Location: Located away from the busier areas of Cancun so it provided more of a private beach feeling.
JW Marriott Cancun sets the standard for outstanding customer service. Everything about it is first class but the staff raises the bar. They pamper you above and beyond expectations. Special thanks to Jose in the Sedona Grill and his fellow servers for helping to make our stay special.
for Everyoneby A verified traveler from Michigan (MI)
Great locationPosted Jan 17, 2018
Great and safe hotel, right on the beach. Outside area is amazing and hotel staff is very nice and friendly. Hotel needs some renovation, which they are currently working on. Lots of construction and workers at the hotel right now. It will be a good thing, long term as the rooms are getting outdated. Bed was very uncomfortable. Overall, it was a great stay and we would return next year once the renovations are completed.
for Everyoneby A verified traveler from Kansas City
Nice hotel in the beachPosted Dec 30, 2017
Our initial experience was not pleasant as we had to wait for the room to be ready even though we got there at 5:00pm and check in is at 3:00pm. They did offer us non-alcoholic drinks while we waited about 30 minuets. Then we were put on the floor below the lobby where we barely could see the ocean. We paid for a deluxe ocean view room and the staff member said that was considered ocean view but the majority of our view was the restaurant across with no privacy. They said they were full the first night but they did move us to the third floor the next day. The view was still not great as it was mostly blocked by the palm trees and could see very little of the ocean. I think it was misleading to advertise these rooms as they should have been labeled partial ocean view instead to expect what you are getting. Otherwise the hotel was great overall with many pools including adult only and indoor pool and hot tub in the spa. The fitness facility was also great with no extra charge to use it and provided coffee and orange juice. The staff was excellent especially the bellmen. The location was good with water sports on and near the hotel as well as shopping and restaurants. You can also catch the bus very close to the hotel. Sedona Grill had excellent buffet for Christmas Eve and Christmas Day as well as daily breakfast buffet. The beach side cafe and the Italian restaurant was just ok as far as the food but had great service and location.
for Everyoneby A verified traveler
Posted Dec 24, 2017
we stayed in a carribean suite. The room was large and spacious. Bed was very comfortable and the view was breathtaking. Decor could use an update but otherwise, the room was amazing. Very luxurious. Staff was incredible. Pool was beautiful and beach was steps away from the pool. We would definitely stay there again.
for Everyoneby A verified traveler from cancun, mexico
Nice hotel and very close to beachPosted Dec 22, 2017
Every thing was excellent no complaints. And very happy to stay.