Ratings based on 3,434 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Malibu, CA

I never review, but I had to! Excellent place!!!

Posted Sep 16, 2017
Pros: Staff, hotel, amenities, location and all the fun that went with that!
Cons: Nothing. This is my idea of the best hotel of my life.
Location: It's in the best location and safe location. Next to Coco Bongo and all the fun restaurants and bars within a 5 min walk.
I stayed in the new altitude tower and was completely surprised! The staff was incredible and so warm and welcoming and friendly to me. The security was great so i felt very safe being an American there. The hotel room was like living in my dream mansion... i never wanted to leave. The restaurants and bars on site were all amazing with amazing staff like Alfonso the bartender, Yolanda the bartender. At the front desk, Rafael and Hector were nothing short of incredible to me. Truly a gem.
Comment from Hotel Management
Sep 17, 2017 by Gerente de Calidad y Servicio, Hotel Management
Dear guest, let me thank the time you spend to rate our service, we are really glad to know we made an unforgettable experience for your holidays. You may be sure we are happy expecting for your next visit. Remember this is tour home away from home.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Altitude Suite

Posted Sep 15, 2017
Amazing! We had such an amazing time at this hotel. The buffet breakfast was exellent with offerings such as traditional Mexican foods and green juice! I've stayed at this hotel many times in the past, but didnt realize they had built a new section - Altitude. It was so nice and the staff were very attentive. I will definitely be coming back to stay here. Cant wait until next time!
Comment from Hotel Management
Sep 18, 2017 by Gerente de Calidad y Servicio, Hotel Management
Dear guest, let me thank your time to rate our service, we are really glad to know you´ve had a great experience with us. You may be sure we are happy expecting you back. Remember this is your home away from home
3 out of 5
by A verified traveler from Houston, TX

Budget hotel and amenities

Posted Sep 14, 2017
Pros: Not much
Cons: More Restaurants and lighting
Location: It was close to walking to restaurants and shopping
This hotel had a nice beach area but they need more food options that don't require reservations. When your on vacation you don't want to plan your eating, also the hotel needs some AC and better lighting.
Comment from Hotel Management
Sep 18, 2017 by Gerente de Calidad y Servicio, Hotel Management
Dear gest, let me thank the time you spend to rate our service, your feedback is really matter for us. You may be sure our executive team are working to fix any inconvenience you may experienced, hopefully to have again the chance to serve you in the future to make things better.
2 out of 5
by A verified traveler from Davie FL

Only Good This About This Hotel Is The Area Its In

Posted Sep 13, 2017
Pros: Pool, Location, Beach Behind The Hotel
Cons: Cleanliness, Customer Service, Remodel The Entire Hotel
Location: Very Good Location You Can Walk To Get Food, or Drink and its a Beautiful Beach Right Out Back Of It.
Only Good This About This Hotel Is The Area Its In, Its Walking Distance To The Cancun Night Life Strip, Where The Clubs, Food and Drinking Spots Are, It Lights Up At Night and Its Fun Things To Do If Your Into Partying Also The Beach Behind The Hotel Is Very Beautiful It Was Amazing On That Beach, But Other Then That I Warn You STAY AWAY. The Room Had A Horrible Smell, The Tub Was Dirty, The Shower Curtain Spelled Disgusting, I Was Stuck In Cancun Due Terrible Weather Back Home and I Had To Stay An Extra Two Nights So I Booked This In an Emergency and I Was Disgusted. Seems Like A Very Old Hotel Not To Mention The Area Smelled Bad Like Its Located Next To A Sewer Just Nasty. This Might Have Been A Good Hotel Back In The Day Maybe But I Would Never Stay Here AGAIN. The Pool Was Pretty Decent To Might I Add But That's About It.
Comment from Hotel Management
Sep 15, 2017 by Concierge Altitude, Hotel Management
Dear guest, we are truly sorry for the inconvenience you may experienced. You may be sure our executive team are working to fix it. Hopefully to have again the chance to serve you in the future to make better your experience.
5 out of 5
Recommended
for Couples
by A verified traveler from Texas

It felt like royalty!

Posted Sep 13, 2017
Pros: Our room was fantastic!! King suite facing the ocean on the 8th floor.
We stayed here recently, celebrating our 1 year anniversary. We had some unfortunate rainfall the short weekend we were visiting, and the hotel kept things alive for us! Everything was still open, the spa had great specials, and the staff even got a few of us tourists together to play volleyball in the rain. They upgraded us to a beautiful King suite with the most incredible view of the ocean. Gave us champagne and chocolate strawberries to celebrate us. We felt very safe, which was one concern we had because of the recent travel warning. I am witness that there was nothing to worry about. The hotel has great security and very friendly staff. We hope to come back and visit when the sun comes out :)
Comment from Hotel Management
Sep 15, 2017 by Concierge altitude, Hotel Management
Dear guest, let me thank your time to rate our service. We are really glad to know you´ve had a great experience during your stay. Remember here is your home away from home.
2 out of 5
by A verified traveler from Canada

Just not great overall

Posted Sep 10, 2017
First of all I was given the wrong room according to my booking. I booked a room with 1 King and was given a room with 2 double. This was brought to their attention and "would be dealt with right away" yet I received no response after that including when I directly asked for a follow up. The room had garbage in it when I checked in from the previous guest and swim trunks and other under garments on the deck that had blown down from rooms above. These items stayed there the entire week I was there. Also the vanity mirror didn't work and actually shocked/electrocuted you when you touched it. Nothing was done about this either. The resort just couldn't really have cared less about my experience and did nothing to try and make it better. Beach is great, but beach is public so you could access it from any resort really.
Comment from Hotel Management
Sep 12, 2017 by Gerente de Calidad y Servicio, Hotel Management
Dear guest, thank you for take the time to rate our services. We´re sorry you were unhappy, you may be sure We are working hard to fix the issue you experienced. And We hope to have the chance to serve you again in the future to make things better
5 out of 5
Recommended
for Everyone
by A verified traveler from New York Ny

It was exceptional I was not expecting this

Posted Sep 9, 2017
When we arrive we agree immediately by the staff .. The service was absolutely wonderful.. They were urgent and kind..
Comment from Hotel Management
Sep 11, 2017 by Gerente de Calidad y Servicio, Hotel Management
Dear guest, let me thank you comments, we are really glad to know you´ve had a great time during your stay with us. We hope to have again the chance to offer our services in the future here in your home away from home.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Nice atmosphere and service. Friendly and helpful stuff. An excellent ocean view.
Comment from Hotel Management
Sep 15, 2017 by Gerente de Calidad y Servicio, Hotel Management
Dear guest, let me thank the time you spend to rate our service, we are really glad to know you have had a great experience in your past stay with us. we hope to have the chance again to offer our service for you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from detroit

Close to nice beach

Posted Aug 31, 2017
Hotel and staff are great but this is the first time I had issue with room. I have been going to cancun for almost 20 years. Been there about 12 times. We purchased a deluxe ocean view room and we received a room on the very top floor and with a big building/hotel blocking half the ocean outside our room. This was not a deluxe ocean view at all. We were given some grief by the staff at first but they had us wait until the next day for a new room. The view was amazing. Overall the hotel is a bit above average with good staff. But the location and beach are the best.
Comment from Hotel Management
Sep 2, 2017 by Gerente de Calidad y Servicio, Hotel Management
Dear guest, thank you for take the time to rate our service. Your feedback is really matter for us and you may be sure we works really hard to set up our service, hopping to have again the chance to serve you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from LOS ANGELES

NICE HOTEL CLOSE TO EVERYTHING

Posted Aug 28, 2017
Pros: VERY CLEAN
WE LOVE THE PEOPLE, THEY ARE VERY HELPFUL, WE LOVE THE HOTEL,CLEAN THE FOOD WAS GOOD, THEY HAVE RESTAURANTS IN THE HOTEL IF YOU WANT HAVE DINNER THE POOLS ARE CLEAN.
Comment from Hotel Management
Sep 1, 2017 by Gerente de Calidad y Servicio, Hotel Management
Dear guest, thank you for take the time to rate our service, we are really glad to know you´ve had a great experience during your stay. we hope to have again the chance to offer our service for you.