Ratings based on 3,407 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Overall very good stay, beds could be upgraded a little sunked in. Staff very friendly and helpful. Pools very clean and well taken care of.
Comment from Hotel Management
Aug 23, 2017 by Gerente de Calidad y Servicio, Hotel Management
Dear guest, thank you for take the time to share your comments with Us, your feedback is really matter for Us and you may be sure we will working hard to fix the issues you experienced
5 out of 5
Recommended
for Everyone
by A verified traveler from california

I've hotel rooms always clean people are friendly

Posted Aug 23, 2017
This place has become my home away from home I try to come here at least twice a year
Comment from Hotel Management
Aug 23, 2017 by Gerente de Calidad y Servicio, Hotel Management
Dear guest, let me thank the time you spend to rate our service. We are really glad to know you were happy in your past stay with Us. We hope to have again the chance to offer our services for you in the future
4 out of 5
Recommended
for Everyone
by A verified traveler from Brownsville

Posted Aug 22, 2017
Hotel room, the view and pool area was excellent! But all the area of the lobby was super hot, I understand that due to the form of the building it makes it very hot but they need to put some type of ventilation or mini air conditioners in that area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Overall nice room with an ocean view. The pool is too shallow but ok for kids.
Comment from Hotel Management
Aug 20, 2017 by Gerente de Calidad y Servicio, Hotel Management
Dear guest, let me thank the time you spend to share your experience with Us. You may be sure We are going to work for set up our services
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

3rd time in cancun 3rd hotel.

Posted Aug 16, 2017
Came to cancun with my gf for 5 days for the third time. Choose to try Krystal Grand. Here is an honest review for those thinking of where to stay. First of all the location is great, a walking block from the clubs,malls and supermarket. Hotel staff was all very nice and helpfull, not one time did i feel that they were bothered by my questions. The pools and beach are beautiful and clean, the adult infinity pool is great because its peacefull with no kids around (they are allowed in the other pools). The hotel itself is a nice design, with a circular open lobby . The rooms were comfortable and clean. We also did the couples spa treatment which was very relaxing and the staff was very professional and good at what they do.Only negatives i have about this place is the a/c in the rooms doesnt blow super cold like the other hotels i have stayed at. This took a little getting used to but when its 100 degrees outside, 75/80 in the room feels like alaska. Also althought minor, the walkup from the street to the hotel front door feels like your climbing everest,specially at 5 in the morning after a night on the town. Other than that this hotel is very reasonably priced, specially for a couple or family looking for a nice hotel where they dont plan on spending their whole time there, i dont think i would do the all inclusive because there are other hotels in the area that are just overall bigger and more things to do if you plan on just staying on the premise for most of the time.
Comment from Hotel Management
Aug 22, 2017 by Gerente de Calidad y Servicio, Hotel Management
Dear guest first of all let me thank the time you spend to share your experience with Us, your feedback is really matter for us, you may be sure We gonna work on that in order to set up our services
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel on the beach, great location

Posted Aug 12, 2017
Nice hotel on the beach, great location, you can walk to everything thats popular in Cancun from this hotel. The beach is nice and the water was the perfect blue. Walked to Coco Bongo, local restraints and shops without issues, always felt safe.
Comment from Hotel Management
Aug 14, 2017 by Antonio Sánchez, Hotel Management
Dear Gia: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel

Posted Aug 10, 2017
Pros: The pools, the restaurants and the chairs that they placed on the sand.
Cons: Housekeeping Service.
Location: Things to do... A ton!!! Snorkel, Swimming, visit Isla Mujeres.
The hotel is nice the waiters from the Grill Restauran are great!! Unfortunately on my second day there, I called twice to get my room cleaned up and they didn't do it, so the next day I complained with the people who brought my break fast and they helped me.
Comment from Hotel Management
Aug 14, 2017 by Antonio Sánchez, Hotel Management
Dear Rebeca: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit. Cordially, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice view

Posted Aug 8, 2017
It was excellent from beginning to the end. I have nothing more than excellent to say about everything and everyone at grand krystal punta cancun
Comment from Hotel Management
Aug 14, 2017 by Antonio Sánchez, Hotel Management
Dear Guest: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma, Wa

Nice hotel on the beach

Posted Aug 7, 2017
Pros: I enjoyed the service you received on the beach
Cons: the hotel elevators was very slow and very small
Location: Close to the center of town
My experience on the beach was great we had all inclusive so it covered our drinks on the beach and in the pools. We also had availability to three restaurants one open till eleven.
Comment from Hotel Management
Aug 14, 2017 by Antonio Sánchez, Hotel Management
Dear Pamela: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management
1 out of 5
by A verified traveler

Food and waiters were terrible..

Posted Aug 5, 2017
Food was terrible , waiters were rude even though we tipped them , at the restaurant inside the hotel there was buffet or you could order , when u order they do not serve you even for water or coffee you have to wait more than a hour . If yougo there for breakfast at ten you will be out at 12 .. the waiter at the beach the lady one come and ask you for the tip , and if you don't make her (happy) she goes and gossip at all her customers there .. the beach is wonderful ..
Comment from Hotel Management
Aug 20, 2017 by Gerente de Calidad y Servicio, Hotel Management
Dear guest first of all let me apologize for the inconvenience you may have during your past stay with us. Your feedback is really matter for us, you may be sure We gonna work on that in order to set up our service.