Ratings based on 3,963 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Better than expected.

Posted Aug 21, 2017
I could write a super long detailed review of Live Aqua but it's simply not needed. This resort exceeded all of our expectations with not a single shred of disappointment in any aspect. The property, staff, cleanliness, accommodations, services, food and friendliness are top notch. We felt and were treated like royalty for the five days we were there. We will absolutely return to Live Aqua and will recommend this resort to even the pickiest of travelers.
Comment from Hotel Management
Aug 21, 2017 by Alfredo Santamaria General Manager , Hotel Management
It is with great pleasure that I read about your flawless experience at Live Aqua Cancun. As a team, it is our goal to have each and every guest feel exactly what you describe, unique and pampered throughout the Resort. Thank you once again for your dazzling comments, we will be honored to be your hosts once again, should you consider us during your next visit to the spectacular beaches of Cancun. Sunny regards, Alfredo Santamaria General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
Great hotel and great staff Staffs were very friendly and awesome
Comment from Hotel Management
Aug 21, 2017 by Alfredo Santamaria General Manager , Hotel Management
Thank you very much for sharing a brief review of your experience, which I am happy to read was a wonderful one. We hope to see you again in the near future, Alfredo Santamaria General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Caribbean (vegan) Paradise

Posted Aug 20, 2017
We loved everything about Live Aqua. For starters my wife and I are both vegans and we were worried about finding vegan options during our 1 week stay. Well, we were blown away by the quality of service and attention we were given. Upon arrival, we spoke directly to the head chefs Cesar and Moises, they were both very attenitive and accommodating. They prepared custom vegan meals for us at all of their restaurants. (Vegan French toast, vegan pancakes, vegan ceviche, vegan sushi, among many other delicious pales) Some of them I have to say were even better than what we find in vegan restaurants here in LA. Another thing we loved about Live Aqua is that you never hear "no". They go out of their way to please their costumers. You really feel they care about you. All of the staff working at Live Aqua is stellar. All of the facilities are well kept and top quality. There are always fun activities and events. We also got a room upgrade since we were celebrating our 5th wedding anniversary, this was a great touch from them. Live Aqua made our vacation very memorable, we will defenietly go back to Live Aqua and recommended it to anyone wanting to visit Cancún.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington De

August 2017

Posted Aug 19, 2017
The hotel was absolutely beautiful. We had a ocean front room that had great views. The room was really nice with a great shower and deep tub. The beaches were nice and clean. This hotel doesn't have a lot of pool activities and night life but we were ok with that because we came to relax. The food was good but we were expecting authentic Mexican which this def wasn't. Room service food was amazing. Overall we had a lovely time and would go back.
Comment from Hotel Management
Aug 21, 2017 by Alfredo Santamaria General Manager , Hotel Management
Thank you for taking a moment to share a brief review regarding your recent visit. I am delighted to know that you found in our atmosphere the perfect tone to relax and unwind, to disconnect from the bustle of everyday life. We are sure your comments will be of great assistance to our fellow readers when researching the best option for their next getaway. We hope to have the chance of being your hosts once again in the near future. Regards, Alfredo Santamaria General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles

Beautiful Hotel on the BEACH!

Posted Aug 17, 2017
Pros: We love the STAFF! The pool is amazing you can enjoy the pool water with having the view of the ocean. The ocean is down one flight of stairs!
Cons: The buffet food could improve but all other restaurants at hotel are amazing ! The pool water is on the warm side - it was very hot in Cancun !
Location: This is a relaxing adult hotel - not for partying! But about 2 miles away you can go to all the party places such as Mandala night club. So much fun!
My mother and I went on a spontaneous trip for her birthday and we had so much fun! The hotel is absolutely gorgeous ! The staff are the most kind hearted people I have ever met. They do everything in their power to make sure you are having a wonderful time and to make sure you are enjoying yourself! The all-inclusive food and drink was also very good! The best thing to do is to take shots of tequila so you do not need to consume so many sugary drinks ;) Overall, we had the most wonderful expereince here and I will definitely tell all my friends and family to check it out! Thank you so MUCH !
Comment from Hotel Management
Aug 18, 2017 by Alfredo Santamaría General Manager , Hotel Management
Thank you for speaking so highly of our service and the quality of experience we offer to our guests, we are completely honored to receive such a positive feedback and read that your Mother - Daughter getaway was enjoyable and exceeded your expectations. It was a pleasure to make your stay so memorable, as we always try to impress our guests with the service, food choices and serenity of the environment. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcoming you back soon. Sincerely, Alfredo Santamaría General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Orange County

HONEYMOON SHANT AND LEN

Posted Aug 17, 2017
Pros: Pool and Beach
Cons: The music by the pool was a bit boring...
Location: Isla mall
The AQUA was a beautiful facility. It felt very spa like from the minute we walked in. The food was pretty good but of course like many all inclusive resorts the alcohol was pretty weak. We came for our honeymoon and felt the resort was nice. The pool the ocean was gorgeous! The only downfall for us was that we felt it was a bit to quiet for us. We are in our late thirties and would have liked s little more energy and lively music by the pool but other than that is was PERFECT!!! Thank You Lina and Shant
Comment from Hotel Management
Aug 18, 2017 by Alfredo Santamaria General Manager , Hotel Management
Thank you so much for sharing your wonderful review and recommendations. Given that our Spa Concept focuses on offering the most relaxing and serene ambiance for our guests to disconnect, we stray from the regular nightly entertainment offered in other resorts, however, should our guests feel like taking advantage of Cancun's spectacular nightlife, our entertainment staff sells tickets to the best night clubs in town. Thank you once again for your comments, we would be delighted to be considered once again should you decide to visit the beautiful beaches of Cancun. Alfredo Santamaria General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Scottsdale, AZ

Clean and incredibly relaxing resort on the beach

Posted Aug 17, 2017
Live Aqua was incredible - probably the nicest all-inclusive I've stayed at thus far. I would definitely recommend it! It is so relaxing - if you're looking for a place to rage and drown in the pool to techno music, this is definitely not the hotel for you. The staff was courteous, friendly and welcoming. The entire hotel smells like a spa. Our room was perfect for what we needed it for - sleeping in. GORGEOUS ocean view, nothing is better than opening up those blinds in the morning to that view! FOOD - the food was what I expected it to be for being an all inclusive resort. The breakfast is amazing, everything you can imagine including make your own omelettes, smoothies and breakfast tacos, etc. Anything you order from the hotel (at the restaurants or room service) that is Mexican food is fantastic. I would stay away from the pizza, the mediterranean restaurant was kind of gross. Everything else though was great. Service at the pool is GREAT. Stop by the spa for a massage - so relaxing! The location to the bars is great as well - not too close to all the action but only a 5-10 min cab depending on traffic. I can't wait to come back and stay again. It was beautiful! It's also adults only - FANTASTIC. No screaming kids or craziness and splashing in the pool, etc.
Comment from Hotel Management
Aug 18, 2017 by Alfredo Santamaria General Manager , Hotel Management
I appreciate the time you have taken to review your experience. We take great pride in our Concept, which allows for a serene and relaxing atmosphere for our guests, and I am delighted to know that you found our ambiance the perfect setting for a peaceful getaway. I am sure your comments and recommendations will be of great use to our fellow readers, when researching the best option for their next getaway. We would be honored to have you back in the future. Sincerely, Alfredo Santamaria General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Iowa

Beautiful Hotel with Great Beach!

Posted Aug 17, 2017
Pros: Pretty much everything is exceptional. Great service and friendly staff. Very clean and they constantly make improvements.
Cons: More umbrellas around the pool area. Go to the pool before 10am and you will find one.
Location: Great location! Mall right across the street with security. Ferry to Isla Mujeres is minutes away. Lots of local excursions.
As soon as you walk through the door the aromatherapy makes you feel like the resort is one giant spa. The friendliness and overall service of ALL of the staff make this place a fan favorite and you will want to come back. The pool & oceanside waiters and bartenders are among the best and after the first day they make you feel like you've known them for years. I honestly kept looking for areas that they can improve on and it is very difficult to find any. They do end towel service near the pools at 7 or 8pm but any staff will gladly find you towels (even the towels are exceptional)! Great restaurant selections and no reservations needed. Don't skip MB restaurant - some of the best food and service that I have ever experienced. The beach is cleaned every day and it is beautiful. Maybe they could have more umbrellas in the pool area, We would gladly go to that resort again and I think that it would be difficult to find a place that gives you that service unless you had a private butler.
Comment from Hotel Management
Aug 18, 2017 by Alfredo Santamaria General Manager , Hotel Management
I truly appreciate that you took a few moments to express your complete satisfaction on all aspects of your vacation. We have certainly been striving to achieve complete harmony in all aspects of our guests vacacion, from the initial greeting upon arrival, dining experiences, and all the way to the smiles that greet you through every step. So I thank you once again for choosing us to be your hosts, I sincerely hope you give us the opportunity to greet you once again in the near future. Alfredo Santamaria General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Oakland

Nice hotel but don't buy the tour in here

Posted Aug 17, 2017
Pros: ocean view room, pools, nice staffs, relax, and the view.
Cons: keep all the restaurants clean. should have more choice in breakfast and make sure travel agent give right information to customers.
Location: Shopping mall, take around 30-45mins to get to downtown cancun if you take bus
The hotel staffs are nice and friendly. It is worth it if you pay extra for Beautiful ocean view room. Everything is good except one of the restaurant name seven and the travels agent in the hotel. On my last day, I ate breakfast at seven restaurant and I found 1 moving cockroach on my table. I called the server over, they just took that cockroach away. The second thing that I want to mention is the travel agent He is a LIAR, never believe on him. I bought 2 tours which are Xplor and Xcarlet. He told me only 1 meal include in Xplor. And, I could eat as many time as I can in Xcarlet but only 1 beer is included. I reconfirm with him after I paid, my sister heard too. , Actually, Xcaret's tour also includes 1 meal and 1 beer only, and we have to stay until 10:00pm. Unfortunately We didn't bring much money or either card with us because we didn't want to lose it. Come out we are very hungry to stay there until 10:00 pm. , I paid $30 more expensive Compare to the price at downtown Cancun. Hotel should keep track on travel agent that they give the right information to their customers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2017
Wonderful. Make sure to book Andrik the photographer. His booth is in the gift shop/deli area and he is amazing and passionate about what he does!
Comment from Hotel Management
Aug 16, 2017 by Alfredo Santamaria General Manager , Hotel Management
Thank you so much for your wonderful comments, which reflect a fantastic experience. We hope for the opportunity of being your hosts once again in the future, and exceeding your expectations once more. Warm regards, Alfredo Santamaria General Manager