Ratings based on 3,952 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2017
Wonderful. Make sure to book Andrik the photographer. His booth is in the gift shop/deli area and he is amazing and passionate about what he does!
Comment from Hotel Management
Aug 16, 2017 by Alfredo Santamaria General Manager , Hotel Management
Thank you so much for your wonderful comments, which reflect a fantastic experience. We hope for the opportunity of being your hosts once again in the future, and exceeding your expectations once more. Warm regards, Alfredo Santamaria General Manager
3 out of 5
by A verified traveler from Chicago

A bit disappointing

Posted Aug 13, 2017
Pros: The hospitality of the staff and food was excellent!  There's quite a variety of food choices, and a few of the on-site restaurants had 4 course meals
Cons: We had 2 rooms, both had issues; fridge door wouldnt close, shower door leaked, outlet broke, towel hanger fell off, asked staff 3 times for blankets.
Location: Most attractions and excursions required taxis or shuttles (1.5+ hours for travel). There was a high-end mall across the street to shop.
It looked beautiful with a contemporary feel, but every level had a strong smell since they use scented oils. You don't notice as much after a couple of days, but my wife did not like it at all. There were also problems with the rooms which you can read in another section. They have 50+" Samsung TVs, but most channels are in Spanish, and the limited English channels that work are HBO and have Spanish subtitles that we couldn't figure out how to shut off.   TV service is not in HD, I don't think is was even 720p, so if you like your entertainment you'll be hugely disappointed. The "Welcome Kit" consists of meeting a hostess and having them suggest you spend 90 minutes listening to a "time share" points club program they offer, hoping to get you to join. You'll get a free 50 minute massage for listening without having to buy into anything which is nice, but they do try to sell you on the Fiesta Americana Vacation Club.  They will offer you room upgrades and a bunch of free stuff such as additional points, romantic dinners, cabanas, etc. to sell you on it. We signed up, but then decided to cancel a couple of days later. Trying to get our initial payment back was impossible, it has been a week since I tried to cancel and they haven't refunded my money, nor had someone reply to my emails. I'm going to go through my bank to start a dispute. Just a fair warning.
4 out of 5
by A verified traveler

aggressive sales people

Posted Aug 13, 2017
Pros: turtle rescue is amazing
Cons: STOP the SALES pitch
Hotel is clean. Food is good. Staff is nice. There are not enough seats by the pool, so get up early if you want a chair. They charge 70 dollars for a cabana, and they have a ton of those, mostly empty. I say get rid of some of them and give the rest of us a place to sit. My biggest complaint is they aggressively try to get you to go to a time share-like breakfast or lunch and they offer a free massage or something. We hadn't even gotten to our room and they talked us into this, even after I explained we only had three nights. They are very good about telling you about their children and nice chit-chat to guilt you into saying yes. I DO NOT WANT to be bugged when I first get into a hotel to be bugged by a sales person. Drinks are strong and the fish taco's rock. I would not go here again, I would save a little more money and go back to the Viceroy in Playa, There is non of this sales crap happening there. Just pure relaxation.
3 out of 5
by A verified traveler

Great staff. Subpar restaurants. No entertainment

Posted Aug 13, 2017
Nice resort, but not worth the price. We had stayed at much cheaper resorts that were nicer than this
Comment from Hotel Management
Aug 14, 2017 by Alfredo Santamaría General Manager , Hotel Management
Thank you for taking the time to share your review. I regret you weren't pleased with your stay, and that the resort didn't live up to your expectations. Every feedback we receive is very valuable for us as it is our most reliable source to locate areas we have to work at in order to meet our guests expectations. Although we find that the vast majority of our guests love the unique personality and ambiance that Live Aqua Cancun has to offer, inside and out, we agree that perfection can only be achieved by every day efforts and improvement. Hopefully you will give us an opportunity to host you in the future. Regards, Alfredo Santamaría General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2017
Hotel is clean with good location . It just across La Isla Shopping Village. The stafff service is excellent. Food is also excellent. This hotel is highly recommended.
Comment from Hotel Management
Aug 11, 2017 by Alfredo Santamaria General Manager, Hotel Management
Thank you for taking the time to write a brief review about your experience at Live Aqua Cancun. I am very happy to read that you found our privileged location the highlight of your experience and that you would take the chance of recommending us. We hope to be your hosts again soon, Alfredo Santamaria General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from el paso texas

Posted Aug 11, 2017
Restaurants and service was the best!! Room service clean rooms they will go everyday and ask if everything is good or if you need anything. Pool are is nice and clean. Hotel is located in a good area across a plaza with lots of restaurants, stores and lots of activities. If i ever come back i will get this hotel again. If you need taxi they will help you get a taxi and get a good price. Overall rating this is a 5 star.
Comment from Hotel Management
Aug 11, 2017 by Alfredo Santamaria General Manager , Hotel Management
Arnulfo thank you so much for your wonderful comments, we are honored to receive such wonderful feedback of your recent visit. We hope to see you again in the near future and provide you with another memorable experience. Warm regards, Alfredo Santamaria General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2017
very good experience , planing to come back every thing was excellent , superb service and staff
Comment from Hotel Management
Aug 12, 2017 by Alfredo Santamaria General Manager , Hotel Management
Thank you very much for sharing a brief review concerning your recent visit. It is wonderful to know that you truly enjoyed your experience. We would be delighted to be your hosts once again, for a second occasion. Sincerely, Alfredo Santamaria General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2017
Its my second time staying in this property, great place just to relax, clean, good food and excellent service.
Comment from Hotel Management
Aug 12, 2017 by Alfredo Santamaria General Manager , Hotel Management
Thank you so much for sharing your wonderful second experience at the Resort. We are delighted to receive return guests and be honored with the very special challenge of exceding a first experience. We look forward to having you once again for a third time and surpassing every expectation you may have, Alfredo Santamaria General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Perfect Vacation At Live Aqua Cancun

Posted Aug 9, 2017
Just went on a 6 day vacation in Cancun and we chose Live Aqua based on referrals and reviews. It absolutely did not disappoint. The hotel was clean, staff was very attentive, restaurants were good, pools were nice (although a bit warmer than I would typically like), perfect location on the beach, & perfect location to get you to the downtown area, embarcadero, etc. The list goes on. Room: We paid a few extra dollars and got an ocean view which I highly recommend. Room was always immaculate. Even if we left after they had already come by for cleaning, they came back around and cleaned it without us even requesting to do so. Fridge was always restocked. Had champagne and chocolates waiting for us when we got there. Flower petals on the bed another evening. The pools are big and nice. Very well kept. We rented a cabana a couple of days which I would recommend doing. The grouper ceviche on the pool menu was our favorite, although everything we ordered was good. It's quiet & relaxing by the main pools with soft music playing. It's a bit more of a party over by the swim up bar with different music playing which was fun to check out. All of the restaurants were delicious even the buffet (which I don't typically like). There is one restaurant that requires long pants and close toed shoes for men which we didn't bring so they rent them to you. Their rentals were AWFUL (but comical), just make sure to bring something of your own. The restaurant was worth it. Cant wait to come back!!!!
Comment from Hotel Management
Aug 12, 2017 by Alfredo Santamaria General Manager , Hotel Management
Allow me to express my sincere appreciation for writing about your visit to Live Aqua Cancun. It is a source of great pride to read that we have managed to provide a wonderful experience for you in so many aspects, from the warmth of our service to the various restaurant options. I am certain that your comments will be very much appreciated by our fellow readers, when researching the perfect place for their upcoming getaway. We sincerely look forward to your return. Warm Greetings, Alfredo Santamaria General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from illinois

First great experience overall

Posted Aug 9, 2017
From when we walked in till our last day everyone was nice and helpful. From the hotel room cleanliness to the food and drinks everything couldn't be better and enjoyed every minute of my stay there. There wasn't anything really wrong, the food was amazing. The atmosphere was chill and perfect for a calm, relaxed vacation and I would definitely recommend this hotel and I would definitely go back
Comment from Hotel Management
Aug 9, 2017 by Alfredo Santamaría General Manager , Hotel Management
Thank you so much for all the kind words in your review, it is very heartwarming to read such excellent comments concerning your recent stay with us. At Live Aqua Cancún, our main objective is to achieve our guests satisfaction and exceed all expectations, and it is very motivating to read that we are on the right track. We hope for your soon return, Sincerely, Alfredo Santamaría General Manager