Ratings based on 2,224 Verified Reviews

4.5 out of 5
87% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Connecticut

Posted Jun 17, 2018
Excellent staff, great facilities, comfortable room.
5 out of 5
by A verified traveler

Posted Jun 14, 2018
Beautiful resort. The staff are very friendly. Great hospitality!! Delicious restaurants in the resort. Clean beach & pools. Beyond great stay!!
2 out of 5
by A verified traveler

Posted Jun 14, 2018
The staff was great the room was nice but was really disappointed because the beach was very dirty it was nothing like the pictures I went to visit other hotels nearby and the beach was clear and cleaned .. for the price I could of stayed in another hotel to enjoy the beach better and the elevator broke down too
4 out of 5
by A verified traveler

Posted Jun 13, 2018
The hotel itself was great including the pools and the beach. We had an issue with the safe in our room so we had to leave in a rush and placed a small purse with money and other valuables in a drawer under all our clothes. When we got back, the purse was on top with half of our money missing including some other valuables. The hotel isn’t doing much about it besides telling us that they submitted the case to their insurance. Besides this, everything else was great.
5 out of 5
by A verified traveler

Posted Jun 13, 2018
Great experience
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Good

Posted Jun 13, 2018
Love the Towels Animals and had a very nice time
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 12, 2018
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 10, 2018
5 out of 5
by A verified traveler

Posted Jun 8, 2018
Super staff. Best beach in Cancun. Clean. Comfortable. Great amenities.
5 out of 5
by A verified traveler from Australia

Posted Jun 8, 2018
We had a wonderful time and will be back soon