Ratings based on 1,185 Verified Reviews

3.2 out of 5
58% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from jackson mi

children running the halls

Posted Jul 15, 2017
Kids running the halls all hours of the night need security to walk the halls .
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Nice hotel good food nice ambiance

Posted Jul 7, 2017
Pros: The restaurants
Cons: Better way to make a reservation in los agaves restaurant
Location: The hotel has all you need that we yes went out one day to chichen itza
Perfect good food good ambiance good location nice service
Comment from Hotel Management
Jul 14, 2017 by Adelaida Arzola, Hotel Manager, Hotel Management
Dear Ruben, Thank you for taking the time to share your experience about your stay at our resort. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our activities and the variety of restaurants since we work really hard to make sure they have an amazing time with us. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from az

Affordable hotel

Posted Jul 3, 2017
Hotel was affordable. Was not bad. Restaurant staff could be frendlier
Comment from Hotel Management
Jul 14, 2017 by Adelaida Arzola, Hotel Manager, Hotel Management
Dear Daff, Thank you for taking the time to share your great comments. We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, Az

Awesome

Posted Jul 2, 2017
The hotel was beautiful and the staff were very sweet and courteous. Very family friendly and the food was amazing! I'd definitely recommend this place for families. My children loved it.
Comment from Hotel Management
Jul 14, 2017 by Adelaida Arzola, Hotel Manager, Hotel Management
Dear Jackie, Thank you for the kind words you have for our team. We are very glad to know you enjoyed your recent visit to the hotel. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We truly hope to have the honor of welcoming you back soon so you can continue to enjoy our resort. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Good resort, nice vacation!

Posted Jul 1, 2017
Overall a nice resort, they moved us to the center as an upgrade. That location was perfect for us. We couldn't use the grand Oasis Buffett but that was fine. Nice pools and beach was good. Negatives, there was some kind of draining issue that went from the resort to the ocean. We watched them run pvc pipes to the ocean under the sand. We stopped seeing the issue but noticed our last day the ocean water was greenish and our bathing suits stunk so awful the next day. That is concerning...they don't use straws "to help the environment", but put this into the ocean. I'd return, but it is questionable.
1 out of 5
by A verified traveler

Posted Jun 30, 2017
Room smelled horrible and the food was horrible. For the amount of money we paid I at least expected decent food. If you want a great time in Cancun invest in a good hotel that will give you better quality for sure. Would not come back to this hotel or recommend it to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Good hotel

Posted Jun 29, 2017
Hotel is nice. Most staff is friendly. Good could be better
4 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

Nice hotel

Posted Jun 29, 2017
Pleasant hotel. Good stay. Food could be a little better. Some staff needs to be frendlier.
3 out of 5
by A verified traveler

Potential to be better

Posted Jun 29, 2017
Beach water smells like sewer water, food gave us stomachache all trip long, A/C was bad almost couldnot feel it which made it uncomfortable for our family specially our 7month old baby, the checkout took so long that we missed our ride to the airport and almost our flight. Staff is nice if you live them tips everyday everytime everywhere u go. So 2 for room service, 2 for food, 2 at the bar, etc. Overall I do not recommend this hotel to anyone traveling from the US. You can spend less staying at a local beach with less headache.
3 out of 5
Recommended
for Everyone
by A verified traveler from ca

Posted Jun 16, 2017
Nnnnnnnnn ggggg kkjkkjkkk ccccc bbbbbb nnnnn no negative coments