Ratings based on 3,068 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Beach vacation getaway

Posted Nov 21, 2017
Pros: The location in the hotel zone is convenient to the airport and getting around. Dining choices are plentiful. The Michael Jackson show was very good
Cons: The wifi connection was spotty at best. Although there were many food options, there is not a 24hr food/snack area which would have been better.
Location: There is a small shopping area across the street as well as a casino in the adjacent property. The main mall is only 10 minute bus ride for a dollar.
Spent 5 nights at the hotel. Hotel offers a lot of activities outside of a nice beach. There are six different dining options to choose from as well as entertainment shows each night which we found to be much better than some of the other resorts where we have stayed that usually had a tacky feel towards The pools also provide a few different choices also -- if you do not need to be around the action at the main pool there are a number of quiet and peaceful areas to just relax overlooking the beach. The hotel has an Expedia tour desk which we found useful in arranging excursions and transportation. The rooms feel a bit small but are fine and very clean as well as most have recently been redone which give the inside of the building a fresh feel although from the outside the hotel looks a bit dated.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Excellent hotel

Posted Nov 20, 2017
Pros: The staff, the amount of areas both pools, restaurants and bars.
Cons: The hotel has undergone improvements, some of the steps could be improved by adding ramps along with them rather than having to make the detours.
Location: There are plenty of local staff including Expedia and others, all very available but not pushy.
This hotel had some of the most attentive staff of any hotel we have stayed at in quite along time. This began with the checkin and Herman the bell guy, who could not do enough for my wife and I, the room maid kept the room and everything about it in an excellent condition. The restaurants all served an excellent selection over the week, with different themes each day in the main restaurant, and with the restaurant you needed to book was no problem getting a reservation and the food with great choice and excellent presentation. The pools all had plenty of sun beds, more than enough for the guests, you could chose the main pool, with music swim up bar along with entertainment team, who kept the people entertained with the games and such, which could be enjoyed or not as you wished, there are also other areas with children’s pool and quiet areas if wanted, and of course the beach with the many activities to keep everyone happy. There was entertainment every night, which was available to everyone either around the pool or in maya room, the main lobby bar has very attentive staff who looked after the people very well, Manuel looked after my wife and myself as well as the rest of the patrons regardless how full the place became, and always was very efficient and polite despite the fact this area became very busy at times. All in all this was an excellent hotel and staff which we would recommend to anyone looking for a great vacation in Cancun.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel

Posted Nov 19, 2017
Friendly staff good food nice atmosphere good facilities lovely beach
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
amazing experience, really enjoy the relaxing time there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Pool & Great Food

Posted Nov 16, 2017
Pros: Pool and Food
Cons: Room Service
Location: Xcaret and Xelha
I love pool and beach. All food are very great as well. Remodeling is awesome !!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
I really enjoyed my stay at Omni! The staff was great. Awesome view. Loved the all inclusive!!
3 out of 5
by A verified traveler from california

Ok hotel

Posted Nov 15, 2017
This hotel is ok. It's on the hotel zone and it's more towards the entrance of the zone. The food is very good! Not too much American food. Their Mexican seafood restaurant is very good!! The Italian is not too good. They also charge $5 for room service each time you order. Which is not a plus! Also, when we checked out I asked if I could hang out at the hotel for 4 hrs because my flight didn't leave until 7 pm and they said it would be $30 additional charge to stay until 4 pm. (My taxi was going to pick us up at 4pm). Most hotels don't charge. They do it as a courtesy. So that's not a plus, next time I will be trying a different resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Posted Nov 14, 2017
Very clean,the staff are very nice and the food is excellent
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashua, NH

Nice hotel and close to the beach.

Posted Nov 13, 2017
Pros: The hotel being close to the beach and enough pools to enjoy without over crowding and great staff thru out the hotel.
Location: The hotel is in a great location and plenty of things to do if you are all inclusive.
My girlfriend and I loved it there and would definitely go back again. The hospitality was great and the hotel staff is willing to help you with any thing you need. We were spoiled the whole eight days we spent there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean,beatiful view,good service,exelent food

Posted Nov 13, 2017
Me and my wife will come back on my next vacations