Dear Kenneth,It is nice to know that you enjoyed your stay with us so much.It was our pleasure taking care of you! We always want our guests to have a lovely and relaxing time and it is our policy to ensure that we exceed our guests’ expectations. However, we lament the mentioned inconvenience. We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Zehra,Thank you so much for your nice words and for the rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Jessica, Thank you for your review of Hotel Riu Palace Las Américas. All the feedback you have given us is highly appreciated!We are glad that you found our resort beautiful and so many aspects were to your satisfaction.However, we certainly regret to hear that several things throughout your stay did not meet your expectations. It is clear from your review your stay was not completely what we would expect our guests to experience and not our norm as our many past reviews reveal. Please note that your concerns have been passed on to our management. Your feedback will aid us in improving the value we offer our guests.We hope you will stay with us again as we would love the opportunity to convince you also on the bad points you mentioned.Kindest regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear James,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel! We would have liked to have been informed regarding this during your stay in order to help you upon request with additional mattress toppers.We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Eva,Thank you very much for choosing us and for sharing your review about your last stay.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Edie,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. Please be assured that we will follow up on your comments and address them with the relevant departments.We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Julia A,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Elizabeth,Thank you very much for your fantastic review!We are delighted to read your kind remarks.Our aim is to please and your praise lets us know we are doing our job.Hoping to welcome you again very soon.Loving wishes, Elizabeth!Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Roman,The best reward is to learn that you had a great time.Thank you very much!We very much look forward to seeing you again.Have a great day, Roman!Loving wishes,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Kyle,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest!We will be waiting for your next visit.Love you back, Kyle,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Eric,We cannot thank you enough for your outstanding feedback.We feel privileged, since from all the hotels you chose us and you had a fantastic stay.Thank you very much!Hoping you visit us again.Loving wishes, Eric!Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Gary,We strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Wishing to see you again.Kindest Regards, Gary,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Jeffrey Lewis,We are very grateful for your kind remarks about our hotel.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Jeffrey!Warm Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Rebecca,Thank you for your great review and for spending time with us at the Hotel Riu Palace Las Américas.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Bob,Thank you for staying with us.We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. As service is our absolute key value, we are sorry to read this, please accept our apologies.We will be following this up further, as it is our hope you will consider a future visit, in order to experience the level of hospitality that is typical of our hotels.Kindest Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Marily,thank you for your feedback. It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Alyssa,Thank you very much for choosing Riu and for sharing your feedback.We regret reading your disappointment regarding the room change. We are sorry that we could not provide you with the holiday you were looking for but hope that we will have the opportunity to welcome you back in the future for a more positive experience!We remain with best wishes, Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Charles,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf of our fantastic team. However, we regret to learn we failed to provide the perfect stay. We have already forwarded your review, in order to remind the team about this.We are sorry to read that we were unable to control the undesirable behaviour of these guests, in regards to the sunbeds. We always kindly recommend to remind other guests that you are intitled to remove towels on empty sunbeds, since reserving them using this method is completely forbidden.We hope you come back soon.Kindest Greetings, Charles,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Jan Philip,Our staff feel rewarded when reading such positive feedbacks. We will forward your feedback to the personnel, they will be delighted to read your evaluation.Thank you very much, your remark will be sent to the managment.We look forward to working for you again soon.Have a wonderful day, Jan.Warmest Regards,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Claudia Avalos,What makes us really happy is learning you enjoyed your stay.Thank you very much for your wonderful review!Wishing to see you again very soon.Warmest Regards, Claudia,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Claudia,We wish to thank you on behalf of our lovely staff team.Please accept our apologies for any discomfort, the management will be notified.We would be very happy to welcome you again and we wish you a brilliant day.Warmest Greetings, Claudia,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Patrick,It is really delighting to read your fantastic feedback! Thank you for being our guest.It is great to learn you are happy with our lovely staff, they will be informed.We hope to welcome you again, so we can share yet another unforgettable visit with you.Loving wishes, Patrick,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Mona Claudia,We are so pleased to read that your experience was a positive one.Our team do their best to make every guest’s stay memorable, we will continue working to improve our services.It is us who thank you very much for choosing us!We really look forward to welcoming you again soon, Mona.Kindest wishes,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Lucrecia,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Please be assured that we will follow up on your comments and address them with the appropriate departments.Yours faithfully,Hotel Riu Palace Las AméricasOnline Reputation Manager

Dear Carolina,We can only thank you for your great review.It is very gratifying to learn our guests had a nice holiday and it encourages us to keep working for our lovely guests.We really look forward to welcoming your mom and you again soon, Carolina!Love you back,Hotel Riu Palace Las AméricasOnline Reputation Manager