Dear Mira,Thank you very much for your fabulous review.The best reward is learning to learn you liked it.We count ourselves lucky for our lovely guests and we really look forward to working for you again soon, Mira.Kindest Greetigns!Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Karen,We cannot thank you enough for your outstanding feedback.We feel privileged, since from all the hotels you chose us and you had a fantastic stay.Thank you very much!Hoping you visit us again, Karen.Loving wishes!Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Crystal,We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. As service is our absolute key value, we are sorry to read that we did not get everything right.We will be following this up further, as it is our hope you will consider a future visit, in order to experience the level of hospitality that is typical of our hotels.Best Regards,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Monica,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Gerald,Thank you very much for your fabulous review.The best reward is learning to learn you liked it.We count ourselves lucky for our lovely guests and we really look forward to working for you again soon, Gerald!Kindest Greetigns!Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Tatine,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Please allow us to remark that though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. Your evaluation makes us want to continue working to offer the best service.We wish you a lovely day!Warmest Regards,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Rogel,We are so pleased you liked it and it would be great to welcome you again very soon.It is for this that we work and it is very rewarding to learn that you enjoyed your stay.Wishing to see you again soon, Rogel!Kindest Greetings,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Connie,Thank you very much for staying with us.We are very sorry to read about the negative aspects, they do not reflect the standard of our service, which our guests deserve. We apologize, it will be forwarded to the management department for further improvements.Looking forward to welcoming you again.Best Regards,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Shakrya Monique,Thank you very much for choosing us.Your compliments are very much appreciated, our reward is your kind review with the confirmation of a job well done. We will continue to work in order to improve and we would love to welcome you again soon.Love you back, Shakrya!Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Yelena,Thank you very much for your fabulous ratings, on behalf of our lovely staff. Your comment will be shared with the management.Wishing to see you again soon.Kindest Greetings,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Patricia M.,We are so grateful for your excellent feedback, it makes all our efforts worthwhile.It is wonderful to read you liked it. Thank you very much on behalf of our staff.And it will be lovely to welcome you again, Patricia.Loving Regards!Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Brandon,Thank you for taking the time to provide us your feedback on your stay at our property.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Michael,Thank you very much for your fantastic review, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.The most important thing is that you liked it.Lovely hosting you, Michael, and we look forward to hosting you again soon.Best wishes,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Liliana Janina,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Hamlet,Our staff feel rewarded when reading such positive feedbacks. We will forward your feedback to the personnel, they will be delighted to read your evaluation.Thank you very much!We look forward to working for you again soon.Have a wonderful day!Warmest Regards,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Kristin, Thank you for taking the time to post your feedback regarding your recent stay with us.We are highly regarded for providing friendly service, good food, and comfort for our guests.Therefore, we deeply regret that we did not provide a satisfying experience. It is never our intention to make our guests feel uncomfortable and certainly, we will revisit your concerns with our staff in order to ensure that this does not happen again. Again, thank you for taking the time to share your feedback. It only helps us improve upon our service!We would be glad if you consider giving us another chance in order to provide a comfortable and enjoyable stay.Kind regards,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Ibram, Thank you for sharing your positive review on Expedia.While we are glad that your had an overall good stay at our hotel, and highlighted our friendly colleagues, we are very sorry to learn that you did not enjoy our culinary offer.Please know that your feedback is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We hope you will visit us again in the future to see how we have grown through feedback like yours.Kind regardsHotel Riu Palace PeninsulaOnline Reputation Manager

Dear Greg,Thank you for your review! We are very happy to know that you loved your stay and enjoyed the warm hospitality provided by our staff. We look forward to welcoming you again soon and share a better experience. Kind regards, Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Chris,Thank you very much for your review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Gricelda,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Dino,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear John,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Mena,We really thank you for your lovely remarks.And it is very rewarding to read you enjoyed your stay. We cannot wait to host you again soon, Mena!Caring Greetings,Hotel Riu Palace PenínsulaOnline Reputation Manager

Dear Girish,We are so pleased to read that your experience was a positive one.Our team do their best to make every guest’s stay memorable, we take note of your observation and we will continue working to improve our services.Thank you for choosing us!We really look forward to welcoming you again soon.Kindest wishes,Hotel Riu Palace PenínsulaOnline Reputation Manager

Apreciada GabrielaGracias por su comentario,Es muy satisfactorio conocer que se sintió feliz entre nosotros, lo cual nos hace pensar que, quizás vuelva a visitarnos en alguna de nuestras instalaciones donde no tenga dudas, le atenderemos en nuestra línea profesional y hospitalaria.Le esperamos con los brazos abiertos.Cordialmente, Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Julie,we appreciate you taking the time to share your review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace PeninsulaOnline Reputation Manager